GUIDELINES Basic standards in relation with media 1. According to the Law on the Police (Article 5), Law on Criminal Proceedings (Article 3), The Law on Public Information and the Law on Free Access to Information of Public Interest, The Ministry of Interior of the Republic of Serbia establishes the basic standards in communication with the media. GOALS 2. Main goals of the Serbian police in public relations are: - Transparent and true information on police related events - informing citizens on police activities - better understanding of the police role and respon- sibility through transparent, active and regular media and public campaigns - organizing meetings with media representatives in order to explain police work - implementing standard procedure in relation with the media SCOPE OF WORK 3. When distributing information to a wider audience, the police rely on the media. The public information should at least include fol- lowing: a. Assisting journalists when reporting from the crime scene b. Accessibility of officers and faster response to media requests c. Writing and distribution of press releases d. Preparing, organizing and assisting in organizing press conferences e. Coordinating and authorizing distribution of infor- mation on victims, witnesses and suspects f. Coordinating and authorizing distribution of infor- mation on classified police investigations 3.1. Bureau for the cooperation with the media within Ministry of Interior of the Republic of Serbia is competent to deal with media and its compe- tence are: - organizing activities related to the public relations in order to increase transparency - organizing appearance of police officers in the media - organizing press conferences, interviews and compiling material for appearance in media - providing timely information to media on police activities and efficiently answers to media requests - cooperation with other Government’s information agencies and media representatives - analyzing and overseeing media reports on police and commenting when necessary - updating list of media - updating list of focal points (persons) in all MoI (Ministry of Interior) organizational units - participating in all police promoting activities - following up the community policing project - maintaining and updating MoI web site INTERNAL ORGANIZATION 4. All Secretariats of Internal Affairs must have at least one person authorized to cooperate with the media (Spokesperson) 4.1. The spokesperson is also to be accessible to media after working hours. AUTHORITIES 5. The Minister of Interior and Assistant Ministers are authorized to appear in the media. The Spokesperson has daily, routine contacts with the media Besides the routine contacts, the Minister, Assistant Ministers, Heads of Secretariats may authorize other police officers to appear in media in certain situations. After releasing such statements, those persons should inform the Bureau for the cooperation with the media on nature and contest of their appear- ance in media. Type of information and authorities to reveal them when appearing in electronic or print media upon journalists’ request: Topics related to the MoI’s policy The Minister and Assistant Ministers Emergency situations, special investigations, terror- ism, serious financial criminal acts The Minister and Assistant Ministers Daily communication with journalists on all topics but ones mention above The Spokesperson or authorized person Topics related to the public order, traffic safety, fire protection, border police activities Head of certain Secretariat, Directorate or authorized person (authorized by the Head of department or Head of Sector) Information related to crime Head of Secretariat, Directorate or authorized person (authorized by Head of Section at least) Small crime Station commander of the certain territory JOURNALISTS REQUESTS 6. Upon journalists request on specific topic and after consulting with the Head of secretariat, the Spokesperson or authorized person should send a reply in shortest time, maximum 48 hours since the request was received. 6.2. Upon journalists request on service information (such as number of traffic accident, traffic slow- down, fire, warrnings, apeals and etc.), the reply should be immidiate and oral. The Spokesperson or authorized person (such as the chief of shift) are competent to reply in such situation. 6.1 In cases of protection of an investigation process or due to similar reason (classified data, etc) if the journalists request can not be replied, journalist or editor-in-chief must be presented with an expla- nation (The Law on Free Access to Information). COMMUNICATION WITH THE MEDIA AT THE CRIME SCENE
7.1. The journalists will most probably show up at the crime scene if the incident took place at the public place. The police officer securing the crime scene is obliged to provide citizens and media representa- tives with the basic information on ongoing investi- gation (The police are investigating the crime scene). 7.2. The journalists must show their ID when officially approaching police officer and have to respect lim- ited movements at the crime scene (remaining behind the crime scene barrier tape, or if there isn’t one, police officer should point the spot where jour- nalists could observe crime scene investigation). If the video recording is prohibited, the crime scene investigation team leader in cooperation with the prosecutor and investigative judge will explain the reasons for prohibition to media rep- resentatives. 7.3. The police officer securing the crime scene will advise media to contact a spokesperson for all further information. 7.4. After the investigation is done, the spokesperson, in cooperation with supervisors (criminal investigation police, traffic police, etc.) and with the approval from the head of secretariat if needed, will in the short- est time, provide complete information on the event, making sure that the investigation process is not jeopardized. 7.5. When it comes to event that will most probably attract many journalists and wide audience, it is rec- ommended for the spokesperson to appear at the crime scene. After agreeing with supervisors, inves- tigative judge and deputy prosecutor, the spokesperson should provide complete information on the event. If possible, the information should be distributed after it has been agreed with the investigative judge and the prosecutor. 7.6. Names of deceased, their identity and age will be announced after their family is informed (Not nego- tiable). 7.7. In cases of injuries or disability only initials will be announced (name and first letter of the surname, year of birth and wider territory of living. In cases of criminal activity against children or juvenile victim only age and gender will be announced (five years old child, fourteen years old girl etc). 7.8. Information on material damage will be distributed depending on the nature of the event and the inter- est of investigation. 7.9. Upon journalists’ request, the information on the suicide could be delivered. Having in mind protec- tion of dignity of the person involved and its family, only the victim’s initials should be announced. COMMUNICATING VIA PRESS RELEASE 8.1. When drafting a press release on finalized police investigation, following data could be provided: - legal qualification and description of criminal offence that was performed - time, place and consequences of the criminal offence (amount of the material damage caused by the criminal offence). - information on suspects: if they are already arrested and taken to the investigative judge or are still on the run. - when the suspect is adult, information contains name and first letter of the surname, year of birth and wider territory of living - when the suspect is juvenile, information contains initials, age and wider territory of living. According to the Law on Criminal Proceedings, if authorized officials are to present a case to the pub- lic, they should previously communicate with a pros- ecutor and investigative judge accountable for inves- tigation and seek an approval. 8.2. If there is a higher public interest for a criminal inves- tigation, the information of the outcomes of the part of investigation could be announced, making sure the further process of investigation is not jeop- ardized. In such cases the MoI of the Republic of Serbia’s Criminal Investigation Directorate or the Bureau for the cooperation with the media should be advised. 8.3. Information on the completed criminal investigation will be announced in a short time, no matter whether the suspect is arrested or taken to the investigative judge or criminal charges are submitted as a part of the regular process. The released information should not jeopardize further investigation process. 8.4. In cases of more complex criminal investigations, specifically in cases of financial crime when Modus Operandi, consequences, material dam- age or identity of perpetrators rise the public interest Secretariats should consult Criminal Investigation Directorate or the Bureau for the cooperation with the media before revealing information, in order to protect certain data from investigation. 8.5. When it comes to solving of very important crim- inal cases or investigations that Criminal Investigation Directorate coordinated with differ- ent Secretariats or MoI’s organizational units, public informing is coordinated with Directorate or Bureau for the cooperation with the media (if not agreed differently). 8.6. When other state authorities are involved in an inves- tigation (customs, financial police etc) communiqué is agreed upon and issued 8.7. When public is being informed on a case that usually wouldn’t be interesting for the media, but, due to involvement of public figures its advised to co-ordinate public statement with the Bureau for the cooperation with the media. If criminal charges are pressed against public fig- ures, public should be informed as predicted in paragraph 8.1 8.8. All Secretariats are obliged to submit issued pub- lic statements to the Bureau for the cooperation with the media (in written form), so they can be posted at Ministries web page. PRESS CONFERENCES 9. All Secretariats are obliged to organize regular press conferences, at least once a month (or when needed). It is recommended to have special press conference dedicated to regional security develop- ments quarterly. 9.1 Spokesperson, Head of Secretariat and officers that he/she authorizes should always attend press con- ferences CAMPAIGNS 10. Active organization of campaigns when estimated that it would contribute to decrease in negative phe- nomena (traffic safety, alcohol and drug abuse, traf- ficking in human beings, domestic violence) MEDIA ANALISYS 11. Daily monitoring of print and broadcast media, reporting and suggesting reaction (when needed). Daily report to be submitted as early as possible to HeadDetailed media analysis to be produced quarterly and submitted to 11.1 Detailed media analysis to be produced quarter- ly and submitted to Head of Secretariat and the Bureau for the cooperation with the media 11.2 Monthly report to be submitted to the Bureau for the cooperation with the media
UPUTSTVO Osnovni standardi u postupawu sa medijima 1. U skladu sa obavezama policije koje proizi- laze iz ~lana 5 Zakona o policiji, ~lana 3 Za- konika o krivi~nom postupku, Zakona o javnom informisawu i Zakonu o slobodnom pristupu informacijama, Ministarstvo unutra{wih poslova Republike Srbije uspostavqa osno- vne standarde u oblasti komunikacije sa me- dijima. CIQEVI 2. Glavni ciqevi policije Republike Srbije u oblasti odnosa sa javno{}u su: -informisawe na otvoren i korektan na~in o doga|ajima koji ukqu~uju policiju -informisawe gra|ana o radu policije -poboq{awe razumevawe uloge i odgovornosti policije kroz transperentne,aktivne i redovne medijske i javne kampawe -omogu}avawe i realizovawe susreta sa medijima kako bi se objasnio rad policije -primena standardne procedure u odnosima sa medijima OBIM RADA 3. U preno{ewu informacija {iroj javnosti, poli- cija se oslawa na medije. Funkcija javnog informisawa u najmawoj meri treba da ukqu~i slede}e: a. Pomo} novinarima u pokrivawu doga|aja s li- ca mesta b. Biti na raspolagawu za br`e odgovore na za- hteve medija v. Pripremawe i distribucija saop{tewa za javnost g. Pripremawe, odr`avawe i asistirawe u odr`avawu konferencija za novinare d. Koordinacija i autorizacija objavqivawa informacija o `rtvama,svedocima i osumwi- ~enima |. Koordinacija i autorizacija objavqivawa informacija o poverqivim policijskim istragama 3.1. Biro za saradwu sa medijma MUP Republike Srbije nadle`an je za medije i wegovi zada- ci ukqu~uju: - organizovawe aktivnosti u oblasti odnosa sa javno{}u kako bi se osigurala transpare- ntnost - organizovawe pojavqivawa policijskih slu- `benika u medijima - organizovawe konferencija za novinare, inte- rvjua i priprema materijala za medijsko pojavqivawe - blagovremeno informisawe medija o polcijskim aktivnostima i odgovarawe na zahteve medija na efikasan na~in - saradwa sa drugim Vladinim slu`bama za informisawe i medijskim predstavnicima - nadgledawe i analiza medijskih izve{taja o radu policije i reagovawe tamo gde je neophodno - a`urirawe spiska medija - a`urirawe spiska kontakt osoba u svim organizacionim jedinicama MUPa - u~estvovawe u svim aktivnostima ~iji je ciq da se policija pribli`i gra|anima - pra}ewe projekta policija u zajednici - odr`avawe i a`urirawe veb sajta Ministar- stva unutra{wih poslova UNUTRA[WA ORGANIZACIJA 4. Svi sekretarijati unutra{wih poslova moraju imati najmawe jednu osobu zadu`enu za saradwu sa medijima ( u daqem tekstu portparol) 4.1. Portparol je na raspolagawu novinarima i van radnog vremena OVLA[]EWA 5. Ministar unutra{wih poslova i pomo}nici ministra u potpunosti su ovla{}eni da se poja- vquju u medijima. Portparol ima svakodnevne rutinske kontakte sa medijima. Pored rutinskih kontakata portparola sa medijima, ministar, pomo}nici ministra, na~elnici sekretarijata, mogu ovlastiti i druge policijske slu`benike da se pojavqujuu medijima u odre|enim situacijama. Nakon davawa takvih izjava, te oso- be treba da informi{u Biro za saradwu sa medi- jima o prirodi i sadr`aju wihovog medijskog po- javqivawa. Vrste informacija i ovla{}ewa kada su u pitawu nastupi u elektronskim i {tampanim medijima na zahtev novinara : Teme koje se ti~u politike rada Ministarstva Ministar i pomo}nici ministra Vanredene situacije, posebne istrage, terori- zam, te`a krivi~na dela u oblasti privrednog kriminaliteta Ministar i pomo}nici ministra Svakodnevni kontakt sa novinarima o svim te- mama, sem gore navedenih i usko stru~nih tema Portparol ili ovla{}ena osoba Teme koje se ti~u javnog reda i mira, bezbednosti saobra}aja, protivpo`arne za{tite,grani~ni poslovi Na~elnik odgovaraju}eg sekretarijata uprave ili osoba koju on odredi (na~elnik odeqewa ili {ef odseka) Informacije koje se ti~u kriminala Na~elnik sekretarijata, uprave ili osoba koju odr- edi (najmawe {ef odseka) Sitnija krivi~na dela Komandir stanice na tom podru~ju ZAHTEVI NOVINARA 6. Na zahteve novinara na tra`ene teme, uz konsultaciju sa na~elnikom sekretarijata, portparol ili ovla{}ena osoba treba da odgovori u {to kra}em roku, a najdu`e 48 sati od prijema zahteva. 6.2. Na zahtev novinara, kada su u pitawu servisne informacije(napr. broj saobra}ajnih nezgoda, zastoj na putu, po`ari, upozorewa, apeli, i sl.) treba odgovoriti odmah, usmeno. U ovim slu- ~ajevima to su portparol ili osoba ovla{}ena za to (napr.{ef smene de`urne slu`be) 6.1 Ukoliko se zbog interesa istrage ili nekog drugog razloga (podaci su slu`bena tajna i sl…) ne mo`e odgovoriti na novinarski zahtev, novinaru ili uredniku se moraju obrazlo`iti razlozi i to treba uraditi odmah, bez odlagawa. (Zakon o slobodnom pristupu informacijama) KOMUNIKACIJA SA NOVINARIMA NA LICU MESTA 7.1. Na mestu doga|aja, novinari }e se verovatno pojaviti ako se incident desio na mestu koje je otvoreno za javnost. Policajac koji obezbe|uje lice mesta je gra|anima i predstavnicima medija du`an da saop{ti samo osnovnu informaciju o istra`noj radwi koja se preduzima (Policija vr{i uvi|aj ) 7.2. Novinari moraju pokazati identifikaciona dokumenta prilikom slu`benog kontakta sa policijom kao i pridr`avati se konkretih ograni~ewa na licu mesta(iza stop trake ili ako je nema, pokazati mesto odakle im je dozvoqeno posmatrawe uvi|aja). U slu~aju da je snimawe zabraweno, predsta- vnicima medija rukovodilac uvi|ajne ekipe u dogovoru sa tu`iocem istra`nim sudijom re}i }e razloge zabrane. 7.3. Za sve daqe informacije policajac koji obe- zbe|uje lice mesta uputi}e na portparola. 7.4. Portparol }e u dogovoru sa nadle`nima (krimi- nalisti~kom, sabra}ajnom policijom i sl.), a po potrebi sa saglasno{}u sa na~elnikom sekre- tarijata, o doga|aju dati potpunu informaciju , po zavr{etku uvi|aja, u {to je mogu}e kra}em roku, a da se pritom ne ugro`ava tok istrage. 7.5. Kada je re~ o doga|aju, za koji se proceni da mo`e da izazove ve}i interes novinara ili javnosti, preporu~qivo je da portparol do|e na lice mesta i u dogovoru sa nadle`nima iz po- licije, istra`nim sudijom i zamenikom tu`io- ca, novinarima da potpuniju informaciju. Uko- liko je mogu}e, informaciju treba dati do- govorno sa istra`nim sudijom i tu`iocem. 7.6. Ukoliko u doga|aju ima poginulih, wihov }e se identitet i godine starosti saop{titi tek po{to je o tome obave{tena porodica (bez obzira na zahteve {tampanih medija koji }e o doga|aju pisati tek slede}eg dana). 7.7. Ukoliko u doga|aju o kome se informi{e ima lak{e ili te`e povre|enih ili o{te}enih na neki drugi na~in, saop{ti}e se wihovi inicijali (ime i prvo slovo prezimena, godina ro|ewa i {ire podru~je na kome stanuju), osim kada je re~ o krivi~nim delima na {tetu dece ili maloletnih `rtava. Kada je takav slu~aj u pitawu saop{ti}e se samo godine i pol (npr. petogodi{wi de~ak, ~etrnaestogodi{wa devo- jka) o{te}enog deteta ili maloletnika. 7.8. Informacija o materijalnoj {teti prouzro- kovanoj doga|ajem o kome se saop{tava, da}e se zavisno o doga|aju i interesu istrage. 7.9. Ukoliko novinari insistiraju, mo`e se dati informacija o samoubistvu. Zbog toga {to se mora voditi ra~una o za{titi dostojanstva osobe i porodice, dati samo inicijale `rtve. KOMUNIKACIJA PUTEM SAOP[TEWA 8.1. Prilikom pisawa saop{tewa o zavr{enoj kriminalisti~koj obradi mogu se dati podaci o: - pravnoj kvalifikaciji i opis izvr{ewa krivi~nog dela - vremenu i mestu izvr{ewa krivi~nog dela i posledicama (visina materijalne {tete izvr{nog krivi~nog dela. - podatak jesu li osumwi~eni uhva}ni i privedeni istra`nom sudiji, odnosno da li su u bekstvu. - kada je osumwi~eno lice punoletno lice dati ime i prvo slovo prezimena, godine i {ire podru~je stanovawa. - kada je osumwi~eni maloletno lice samo inicijali, godine i {ire podru~je stanovawa. Podrazumeva se, prema ZKP-u, da su nadle- `ni, u slu~aju koji se prezentuje javnosti, ko- ntaktirali tu`ioca i istra`nog sudiju koji vode istragu i pribavili wihovu saglasno- st. 8.2. Ukoliko za pojedine kriminalisti~ke obrade postoji pove}an interes javnosti, mo`e se dati informacija o rezultatima dela sprovedene istrage, pri ~emu treba voditi ra~una da se ne ugrozi daqi tok istrage. U takvim slu~aje- vima konsultovati Upravu kriminalisti~ke po- licije MUP Republike Srbije i Biro za saradwu sa medijima. 8.3. Podaci o zavr{enoj kriminalisti~koj obradi saop{ti}e se, u {to kra}em roku ,bez obzira da li je osumwi~eni uhap{en i priveden istra- `nom sudiji ili je prijava dostavqena redo- vnim putem. Pritom se mora voditi ra~una da izno{ewe informacija u javnost nema {te- tnih uticaja na daqi tok postupka. 8.4. Kod slo`enijih kriminalisti~kih obrada, posebno kada se radi o privrednom krimi- nalu, kod kojih se zbog na~ina izvr{ewa kri- vi~nog dela, posledica, velike materijalne {tete ili lica obuhva}enih istragom, postoji pove}an interes javnosti, a u slu~a- jevima gde postoji i interes za{tite po- dataka, sekretarijati }e se pre saop{tavawa informacije konsultovati sa Upravom kriminalisti~ke policije MUP Republike Srbije i Biroom za saradwu sa medijima MUP Republike Srbije. 8.5. Kada je re~ o izuzetno zna~ajnim rasvetqe- nim krivi~nim delima ili obradama koje su ra|ene u koordinaciji Uprave kriminali- sti~ke policije MUP Republike Srbije a koje je radilo vi{e sekretarijata odnosno orga- nizacionih jedinica MUP-a, informisawe javnosti vr{i se u dogovoru sa UKP MUP, i Biroom za saradwu sa medijima , ako nije druga~ije dogovoreno. 8.6. Kada se istraga sprovodi sa drugim dr`avnim organima (carina, poreska policija i sl.)mo`e se dogovoriti o zajedni~kom saop{tewu. 8.7. Kada je re~ o informisawu javnosti o doga- |ajima o kojima se ina~e ne informi{e ja- vnost, ali u kome se u~estvovale javne li- ~nosti, zbog ~ega postoji pove}an interes ja- vnosti, preporu~uje se dogovor sa Biroom za saradwu sa medijima MUP RS.Ukoliko se protiv javne li~nosti podnosi krivi~na prijava, prilikom saop{tavawa postupiti kako je nazna~eno (8.1.). 8.8. Svi sekretarijati su obavezni da u pisanom obliku dostavqaju sva saop{tewa Birou za saradwu sa medijima, kako bi bila posta- vqena na veb sajt Ministarstva. KONFERENCIJE ZA NOVINARE 9. Svi sekretarijati obavezni su da organizuju re- dovne konferencije za novinare, najmawe je- dnom mese~no, ili po potrebi. Preporu~uje se da se svaka tri meseca organizuje konferencija za novinare, na kojoj }e biti saop{teni podaci o stawu bezbednosti na tom podru~ju. 9.1. Konferenciji treba da prisutvuju portparol, na~elnik sekretarijata i osobe koje on ovlasti. KAMPAWE 10. Aktivno organizovti kamapawe samostalno ili u saradwi sa drugima, kada se proceni da bi to dovelo do smawewa {tetnih pojava (saobra}aj, alkohol, suzbijawe narkomanije, trgovina qu- dima, nasiqe u porodici. ANALIZA MEDIJA 11. Dnevno pra}ewe {tampe i elektronskih medija, pravqewe izve{taja o tome uz predlog reagovawa, tamo gde je neophodno. Izve{taj, dnevno {to je mogu}e pre, dostavqati na~e- lniku sekretarijata i nadle`noj liniji rada. 11.1. Svaka tri meseca na~initi detaqnu ana- lizu {tampe (za sekretarijate na lokalnom nivou). Analizu dostavqati na~elniku sekretarijata i Birou za saradwu sa medi- jima MUP Republike Srbije. 11.2 Birou za saradwu sa medijima dostavqati mese~ni izve{taj o radu