Malaysia country opinion survey report (July 2013 - June 2014)

88524 Malaysia Country Opinion Survey Report (July 2013 - June 2014) The World Bank Malaysia Country Survey 2013 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Malaysia ...................................................9 V. Overall Attitudes toward the World Bank .................................11 VI. Sectoral Effectiveness................................................................18 VII. How the World Bank Operates ..................................................21 VIII. World Bank Knowledge and Instruments ..................................23 IX. The Future Role of the World Bank in Malaysia.........................28 X. Communication and Openness..................................................31 XI. Appendices ................................................................................37 2 The World Bank Malaysia Country Survey 2013 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Malaysia perceive the Bank;  Obtain systematic feedback from stakeholders in Malaysia regarding:  Their views regarding the general environment in Malaysia;  Their overall attitudes toward the World Bank in Malaysia;  Overall impressions of the World Bank’s effectiveness and results, knowledge work and activities, and communication and information sharing in Malaysia;  Perceptions of the World Bank’s future role in Malaysia.  Use data to help inform Malaysia country team’s strategy. II. Methodology In May-August 2013, 287 stakeholders of the World Bank in Malaysia were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from the office of the President; the office of the Prime Minister; office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; local government officials or staff; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; NGOs; the media; independent government institutions; trade unions; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 74 stakeholders participated in the survey (26% response rate). Respondents received questionnaires via post and email and returned them accordingly. Respondents were asked about: general issues facing Malaysia; their overall attitudes toward the World Bank; the World Bank’s effectiveness and results; the Bank’s knowledge work and activities; the Bank’s future role in Malaysia; and the Bank’s communication and information sharing in Malaysia. Every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the World Bank’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Malaysia: Respondents were asked to indicate whether Malaysia is headed in the right direction, and what they thought were the top three most important economic and social development priorities in the country. 3 The World Bank Malaysia Country Survey 2013 II. Methodology (continued) B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in Malaysia, Bank staff preparedness to help Malaysia solve its development challenges, their agreement with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner. Respondents were asked to indicate the Bank’s greatest values and weaknesses, with which stakeholder groups the Bank should collaborate more, and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve economic and social development results, the extent to which the Bank meets Malaysia’s needs for knowledge services, and the Bank’s level of effectiveness across sixteen development areas, such as public sector governance/reform, job creation/employment, private sector development, education, and economic growth. D. The World Bank’s Knowledge: Respondents were asked to indicate how frequently they consult Bank knowledge work and activities, to rate the effectiveness and quality of the Bank’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. The Future Role of the World Bank in Malaysia: Respondents were asked to rate how significant a role the Bank should play in Malaysia in the near future and to indicate what the Bank should do to make itself of greater value. F. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank’s websites and e- services. Respondents were asked about their level of agreement that they know how to find information from the Bank, that the Bank’s websites are easy to navigate and useful, and that the Bank is responsive to information requests. G. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, and their exposure to the Bank in Malaysia. 4 The World Bank Malaysia Country Survey 2013 III. Demographics of the Sample Current Position  For further analyses, a small number of respondents from the financial sector/private banks were combined with those from private sector organizations; and the few respondents from the Office of the President, the Office of the Prime Minister, office of a minister, local governments, independent government institutions, bilateral agencies, NGOs, and the media were included in the “Other” category. There were no respondents from office of a parliamentarian, multilateral agencies, trade unions, or the judiciary branch. 5 The World Bank Malaysia Country Survey 2013 III. Demographics of the Sample (continued) Area of Primary Specialization 6 The World Bank Malaysia Country Survey 2013 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank in Malaysia, can be found in Appendix C (see page 66). Please note that where these two factors appear to have a significant relationship with overall views of the Bank, it is highlighted in yellow in that table. 7 The World Bank Malaysia Country Survey 2013 III. Demographics of the Sample (continued) Familiarity with the World Bank  Respondents across all stakeholder groups had statistically similar level of familiarity with the World Bank.  Respondents’ ratings of familiarity with the World Bank were significantly, strongly correlated with their perceptions of the Bank’s overall effectiveness in Malaysia, the Bank’s relevance to Malaysia’s development, and the Bank’s ability to help achieve economic and social development results in Malaysia. 8 The World Bank Malaysia Country Survey 2013 IV. General Issues Facing Malaysia Headed in the Right Direction  A plurality of employees of ministries/ministerial departments/implementation agencies indicated that Malaysia is currently headed in the right direction, whereas respondents across all other stakeholder groups were significantly less likely to indicate that Malaysia is headed in the right direction. 9 The World Bank Malaysia Country Survey 2013 IV. General Issues Facing Malaysia (continued) Development Priority 10 The World Bank Malaysia Country Survey 2013 V. Overall Attitudes toward the World Bank Where the World Bank Should Focus its Resources 11 The World Bank Malaysia Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the Bank’s annual Corporate Scorecard. The World Bank’s Overall Effectiveness (Indicator Question)  Respondents across all stakeholder groups gave statistically similar ratings for the World Bank’s overall effectiveness in Malaysia. 12 The World Bank Malaysia Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Achieving Development Results (Indicator Question)  Respondents across all stakeholder groups gave statistically similar ratings for the World Bank helping achieve economic and social development results in Malaysia. Staff Preparedness (Indicator Question)  Respondents across all stakeholder groups gave statistically similar ratings for the extent to which the World Bank’s staff is well prepared to help Malaysia solve its most complicated development challenges. 13 The World Bank Malaysia Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  There were no significant differences across stakeholder groups in their aggregated responses to thirteen indicator questions (responses to indicator questions across all stakeholder groups can be found in Appendix D, page 67). * Responses to all indicator questions can be found in Appendices C and D. 14 The World Bank Malaysia Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Value 15 The World Bank Malaysia Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness 16 The World Bank Malaysia Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Attributing Slow or Failed Reform Efforts 17 The World Bank Malaysia Country Survey 2013 VI. Sectoral Effectiveness Specific Areas of Effectiveness 18 The World Bank Malaysia Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were six instances in which there were significant stakeholder group differences across these sixteen areas of development.  Respondents from academia/research institutes/think tanks gave the highest ratings for the Bank’s effectiveness at “economic growth” whereas respondents from ‘other’ organizations gave significantly lower effectiveness ratings.  Respondents from private sector organizations/financial sector/private banks gave the highest ratings for the Bank’s effectiveness at “trade and exports” and “infrastructure” whereas respondents from academia/research institutes/think tanks gave significantly lower effectiveness ratings.  Employees of ministries/ministerial departments/implementation agencies gave the highest ratings for the Bank’s effectiveness at “public sector governance/reform”, “education”, and “health” whereas respondents from ‘other’ organizations gave significantly lower effectiveness ratings.  Responses across all stakeholder groups can be found in the Appendix. 19 The World Bank Malaysia Country Survey 2013 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank’s overall effectiveness and ratings of its ability to help achieve economic and social development results in Malaysia, bivariate correlational analyses were conducted using respondents’ ratings of the twenty four specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Malaysia. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at job creation/employment;  The Bank’s effectiveness at social protection;  The Bank’s effectiveness at economic growth; and  The Bank’s effectiveness at women’s economic opportunities.  Achieving Economic and Social Development Results: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve development results in Malaysia, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at social protection;  The Bank’s effectiveness at economic growth;  The Bank’s effectiveness at job creation/employment; and  The Bank’s effectiveness at women’s economic opportunities. 20 The World Bank Malaysia Country Survey 2013 VII. How the World Bank Operates The World Bank’s Work in Malaysia  Respondents across all stakeholder groups had statistically similar levels of agreement with the following statements, including the indicator questions (Bank’s relevance and alignment with country’s development priorities). 21 The World Bank Malaysia Country Survey 2013 VII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  Respondents across all stakeholder groups gave statistically similar ratings for all of the following qualities of the World Bank as an effective development partner, including the indicator questions (Bank’s responsiveness, openness, and collaboration with the Government and groups outside of the Government). 22 The World Bank Malaysia Country Survey 2013 VIII. World Bank Knowledge and Instruments Frequency of Consulting World Bank Knowledge Work and Activities  Employees of ministries/ministerial departments/implementation agencies and respondents from private sector organizations/financial sector/private banks tended to indicate that they consulted Bank knowledge more often than respondents from other stakeholder groups. Meeting Malaysia’s Knowledge Needs (Indicator Question)  Respondents across all stakeholder groups had statistically similar levels of agreement that the World Bank meets Malaysia’s needs for knowledge services. 23 The World Bank Malaysia Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Knowledge: Focusing Bank Research 24 The World Bank Malaysia Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Bank’s Knowledge Work and Activities: Effectiveness  There were significant stakeholder group differences in their ratings for effectiveness of the World Bank’s knowledge work and activities in two of these areas. Employees of ministries/ministerial departments/implementation agencies had the highest ratings for the effectiveness of the Bank’s knowledge to contribute to good policy making and provide support for program implementation, whereas respondents from academia/ research institutes/think tanks had significantly lower ratings. 25 The World Bank Malaysia Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Qualities of the Bank’s Knowledge Work and Activities  There were significant stakeholder group differences in their ratings across four of these aspects of the Bank’s knowledge work and activities (timeliness, level of stakeholder involvement during preparation, translation, and dissemination). For the most part, employees of ministries/ministerial departments/implementation agencies tended to have the highest ratings for these aspects, whereas respondents from academia/research institutes/think tanks tended to have significantly lower ratings.  Respondents across all stakeholder groups gave statistically similar ratings for the indicator question (“The World Bank’s knowledge work and activities are adaptable to Malaysia’s specific development challenges and country circumstances”). 26 The World Bank Malaysia Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Contribution of the Bank’s Knowledge Work and Activities (Indicator Question)  Respondents across all stakeholder groups gave statistically similar ratings for the significance of the contribution that the World Bank’s knowledge work and activities make to development results in Malaysia. Technical Quality of the Bank’s Knowledge Work and Activities (Indicator Question)  Respondents across all stakeholder groups gave statistically similar ratings for the technical quality of the World Bank’s knowledge work and activities. World Bank’s Fee-Based Products/Services 27 The World Bank Malaysia Country Survey 2013 IX. The Future Role of the World Bank in Malaysia Role Significance Making the World Bank of Greater Value 28 The World Bank Malaysia Country Survey 2013 IX. The Future Role of the World Bank in Malaysia (continued) Collaborating with Stakeholders in Malaysia  A majority of employees of ministries/ministerial departments/implementation agencies and respondents from private sector organizations/financial sector/private banks indicated that the World Bank should engage more with the private sector to ensure better development results in Malaysia. Respondents from academia/research institutes/think tanks tended to indicate “academia/research institutes/think tanks”. Respondents from ‘other’ organizations tended to indicate “local government”. 29 The World Bank Malaysia Country Survey 2013 IX. The Future Role of the World Bank in Malaysia (continued) Collaborating with Stakeholders in Malaysia (continued) When thinking about the following aspects of economic and social development in Malaysia, please identify the organization/group that you believe adds the most value in terms of the support it offers the country in this particular area. Other The World Private bilateral/ Private Bank consulting Academia/ multilateral banking/ Group firms NGOs Think tanks institutions finance Other Law and justice 3.3% 6.7% 38.3% 30.0% 5.0% 0.0% 16.7% Urban development 23.0% 24.6% 1.6% 14.8% 11.5% 9.8% 14.8% Environmental sustainability 10.9% 6.3% 37.5% 12.5% 21.9% 0.0% 10.9% Regulatory framework 27.9% 8.2% 6.6% 23.0% 9.8% 4.9% 19.7% Infrastructure 27.9% 24.6% 6.6% 3.3% 18.0% 4.9% 14.8% Women’s economic opportunities 9.7% 0.0% 45.2% 9.7% 19.4% 1.6% 14.5% Domestic private sector development 16.4% 23.0% 1.6% 3.3% 6.6% 34.4% 14.8% Trade and exports 30.6% 8.1% 0.0% 8.1% 17.7% 22.6% 12.9% Economic growth 48.4% 3.2% 0.0% 9.7% 8.1% 14.5% 16.1% Public sector governance/reform 34.9% 6.3% 9.5% 15.9% 12.7% 4.8% 15.9% Job creation/employment 22.0% 20.3% 3.4% 8.5% 10.2% 10.2% 25.4% Financial markets 8.1% 6.5% 0.0% 3.2% 8.1% 62.9% 11.3% Health 11.5% 13.1% 14.8% 8.2% 26.2% 1.6% 24.6% Regional integration 14.8% 1.6% 3.3% 9.8% 49.2% 1.6% 19.7% Education 16.1% 6.5% 6.5% 40.3% 14.5% 0.0% 16.1% Social protection 29.0% 6.5% 17.7% 9.7% 12.9% 1.6% 22.6% *Highlighted areas show the top development areas where respondents believe the World Bank adds the most value. 30 The World Bank Malaysia Country Survey 2013 X. Communication and Openness General Information Sources Preferred Information Sources 31 The World Bank Malaysia Country Survey 2013 X. Communication and Openness (continued) Access to Information 32 The World Bank Malaysia Country Survey 2013 X. Communication and Openness (continued) Access to Information (continued) 33 The World Bank Malaysia Country Survey 2013 X. Communication and Openness (continued) Website Usage 34 The World Bank Malaysia Country Survey 2013 X. Communication and Openness (continued) Website Evaluation Information Sharing 35 The World Bank Malaysia Country Survey 2013 X. Communication and Openness (continued) Social Media and e-Services 36 The World Bank Malaysia Country Survey 2013 XI. Appendices A. Responses to All Questions across All Respondents ..................... 38 B. Responses to All Questions by Stakeholder Groups ..................... 49 C. Indicator Questions as a Function of Exposure to the Bank .......... 64 D. Indicator Questions by Stakeholder Groups ................................. 65 E. World Bank Country Survey ‘13 – Malaysia Questionnaire .......... 66 Malaysia 37 The World Bank Malaysia Country Survey 2013 Appendix A: Responses to All Questions across All Respondents (N=74) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Malaysia Percentage of Respondents 1. In general would you say that Malaysia is headed in ...? (N=70) The right direction 74.3% The wrong direction 15.7% Not sure 10.0% 2. Listed below are a number of economic and social development priorities in Malaysia. Please identify which of the following you consider the most important economic and social development priorities in Malaysia? (Choose Percentage of Respondents no more than THREE) (Responses Combined; N=71) Public sector governance/reform 59.2% Quality of education 45.1% Anti corruption 28.2% Economic growth 26.8% Domestic private sector development 18.3% Social protection 14.1% Crime and violence 14.1% Income inequality 12.7% Cost of living 9.9% Foreign direct investment 8.5% Environmental sustainability 8.5% Law and justice 8.5% Regulatory framework 7.0% Transport 5.6% Job creation/employment 5.6% Trade and exports 5.6% Health 4.2% Global/regional integration 2.8% Rural development 2.8% Poverty reduction 2.8% Energy 2.8% Women’s economic opportunities 1.4% Water and sanitation 1.4% Urban development 1.4% Financial markets 0.0% Climate change 0.0% Natural resource management 0.0% Disaster management 0.0% Information and communications technology 0.0% 38 The World Bank Malaysia Country Survey 2013 B. Overall Attitudes toward the World Bank Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank in Malaysia? 74 0 6.18 2.16 (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank’s effectiveness 66 8 6.17 2.09 in Malaysia. (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help Malaysia solve its most complicated 66 7 6.68 1.91 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank can have the most impact on economic and social development results in Malaysia, in which sectoral areas do you believe the World Bank should focus most of its attention and resources Percentage of Respondents in Malaysia? (Choose no more than THREE) (Responses Combined; N=73) Public sector governance/reform 45.2% Economic growth 28.8% Social protection 26.0% Quality of education 23.3% Regulatory framework 17.8% Income inequality 13.7% Rural development 12.3% Trade and exports 12.3% Domestic private sector development 11.0% Anti corruption 11.0% Global/regional integration 9.6% Poverty reduction 8.2% Cost of living 8.2% Foreign direct investment 8.2% Crime and violence 6.8% Job creation/employment 6.8% Environmental sustainability 5.5% Climate change 5.5% Natural resource management 5.5% Financial markets 4.1% Urban development 4.1% Health 4.1% Energy 2.7% Women’s economic opportunities 2.7% Transport 1.4% Law and justice 1.4% Disaster management 1.4% Water and sanitation 0.0% Information and communications technology 0.0% 39 The World Bank Malaysia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 5. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=69) nd you believe is of greatest VALUE and which activity is of second Greatest 2 Greatest greatest value in Malaysia? Value Value Combined Policy advice 27.5% 20.6% 48.1% Studies/analyses 23.2% 23.5% 46.7% Technical assistance 24.6% 22.1% 46.7% Training/capacity building 15.9% 11.8% 27.7% Data 5.8% 7.4% 13.2% Linkage to non-Bank expertise (i.e., South-South knowledge 0.0% 8.8% 8.8% sharing) Convening/facilitating 0.0% 5.9% 5.9% Other 2.9% 0.0% 2.9% 6. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Malaysia? (Choose no more than TWO) (Responses Combined; N=71) Not enough public disclosure of its work 26.8% Not willing to honestly criticize policies and reform efforts in the country 26.8% No country office 25.4% Too influenced by developed countries 16.9% Not adequately sensitive to political/social realities in Malaysia 15.5% Not engaging enough with non-state actors 12.7% Imposing technocratic solutions without regard to political realities 9.9% Not aligned with country priorities 8.5% Staff too inaccessible 7.0% Cost of fee based services is too high 5.6% World Bank processes too slow and complex 4.2% Too bureaucratic in its operational policies and procedures 2.8% Not exploring alternative policy options 2.8% Other 2.8% Not client focused 1.4% The credibility of its knowledge/data 1.4% Arrogant in its approach 1.4% 7. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank engage with more in your country to ensure better development results there? (Choose Percentage of Respondents no more than TWO) (Responses Combined; N=72) Private sector 59.7% Academia/think tanks/research institutes 44.4% NGOs 34.7% Local government 31.9% Parliament 13.9% Media 5.6% Faith based organizations 2.8% Other 2.8% 40 The World Bank Malaysia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Level of Agreement To what extent do you agree with the following statements about the World Bank’s work in Malaysia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 8. Overall the World Bank currently plays a relevant role in development 68 3 6.04 2.12 in Malaysia* 9. The World Bank’s work is aligned with what I consider the development 67 4 6.34 2.02 priorities for Malaysia* 10. The World Bank supports programs and strategies that are realistic for 66 5 6.61 1.90 Malaysia 11. The World Bank treats clients and stakeholders in Malaysia with 65 6 7.72 1.65 respect 12. The World Bank increases Malaysia's institutional capacity 66 5 6.41 1.86 13. The World Bank ensures consistency and continuity through staff 52 19 6.40 1.80 changes 14. The World Bank's teams and visits are well coordinated 56 15 6.66 1.79 To what extent is the World Bank an effective development partner in Degree Malaysia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 15. Responsiveness* 59 11 6.61 1.79 16. Flexibility (in terms of the World Bank’s products and services) 55 15 6.35 1.54 17. Flexibility (in terms of changing country circumstances) 54 16 6.15 1.46 18. Follow through over time 58 11 6.43 1.60 19. Openness (sharing data and other information)* 65 5 6.82 1.72 20. Staff accessibility 61 9 6.70 1.82 21. Straightforwardness and honesty 65 5 6.85 1.65 22. Collaboration with groups outside of the Government (e.g., NGOs, 61 9 6.02 1.84 academia, private sector)* 23. Collaboration with the Government* 61 9 7.25 1.67 24. Being inclusive 61 9 6.21 1.76 25. When World Bank assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute this to? (Choose no more than TWO) (Responses Combined; N=70) Political pressures and obstacles 42.9% The way in which the government operates 37.1% There is not an adequate level of citizen/civil society participation 28.6% Reforms are not well thought out in light of country challenges 28.6% The World Bank is not sensitive enough to political/social realities on the ground 18.6% Lack of/inadequate levels of capacity 12.9% The World Bank does not do adequate follow through/follow-up 7.1% Other 2.9% The World Bank works too slowly 1.4% 41 The World Bank Malaysia Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it Effectiveness does in the following areas of development in Malaysia? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Law and justice 19 47 4.53 2.09 2. Urban development 37 29 6.35 1.65 3. Environmental sustainability 36 29 6.06 1.69 4. Regulatory framework 36 30 6.28 1.67 5. Infrastructure 37 28 6.08 1.89 6. Women’s economic opportunities 40 25 6.78 1.53 7. Domestic private sector development 38 27 6.37 1.67 8. Trade and exports 42 23 6.79 1.62 9. Economic growth 53 13 7.06 1.70 10. Public sector governance/reform 50 16 6.28 2.00 11. Job creation/employment 40 25 6.23 1.87 12. Financial markets 39 27 6.18 1.75 13. Health 31 34 5.48 1.88 14. Regional integration 33 32 5.94 1.97 15. Education 40 26 5.88 2.10 16. Social protection 37 28 6.59 1.83 17. When thinking about the following aspects of economic and social development in Malaysia, please identify the organization/group that you believe adds the most value in terms of the support it offers the country in this particular area. (Choose only ONE for each area of social/economic development) Percentage of Respondents (N=64) Other Private The World Private Academia/ bilateral/ consulting NGOs Bank banking/ Other Think tanks multilateral firms Group finance institutions Law and justice 6.7% 38.3% 30.0% 3.3% 5.0% 0.0% 16.7% Urban development 24.6% 1.6% 14.8% 23.0% 11.5% 9.8% 14.8% Environmental sustainability 6.3% 37.5% 12.5% 10.9% 21.9% 0.0% 10.9% Regulatory framework 8.2% 6.6% 23.0% 27.9% 9.8% 4.9% 19.7% Infrastructure 24.6% 6.6% 3.3% 27.9% 18.0% 4.9% 14.8% Women’s economic opportunities 0.0% 45.2% 9.7% 9.7% 19.4% 1.6% 14.5% Domestic private sector development 23.0% 1.6% 3.3% 16.4% 6.6% 34.4% 14.8% Trade and exports 8.1% 0.0% 8.1% 30.6% 17.7% 22.6% 12.9% Economic growth 3.2% 0.0% 9.7% 48.4% 8.1% 14.5% 16.1% Public sector governance/reform 6.3% 9.5% 15.9% 34.9% 12.7% 4.8% 15.9% Job creation/employment 20.3% 3.4% 8.5% 22.0% 10.2% 10.2% 25.4% Financial markets 6.5% 0.0% 3.2% 8.1% 8.1% 62.9% 11.3% Health 13.1% 14.8% 8.2% 11.5% 26.2% 1.6% 24.6% Regional integration 1.6% 3.3% 9.8% 14.8% 49.2% 1.6% 19.7% Education 6.5% 6.5% 40.3% 16.1% 14.5% 0.0% 16.1% Social protection 6.5% 17.7% 9.7% 29.0% 12.9% 1.6% 22.6% Achieving Development Results N DK Mean SD 18. To what extent does the World Bank’s work help to achieve economic and social development results in Malaysia?* (1-To no degree at all, 10- 63 4 6.14 1.73 To a very significant degree) 42 The World Bank Malaysia Country Survey 2013 C. World Bank Effectiveness and Results (continued) To what extent do you agree with the following statement about the World Bank in Malaysia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 19. The World Bank meets Malaysia’s needs for knowledge services (e.g., 63 4 6.43 1.86 research, analysis, data, technical assistance)* D. The World Bank’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. How frequently do you consult World Bank knowledge work and activities in Percentage of Respondents the work you do? (N=66) Weekly 10.6% Monthly 9.1% A few times a year 37.9% Rarely 30.3% Never 12.1% 2. When thinking about the development challenges in Malaysia, where do you believe it would be most valuable for the World Bank to focus its knowledge Percentage of Respondents work and activities in the next few years? (Choose no more than THREE) (Responses Combined; N=66) Public sector governance/reform 57.6% Economic growth 30.3% Quality of education 28.8% Regulatory framework 13.6% Domestic private sector development 12.1% Social protection 12.1% Anti corruption 12.1% Cost of living 12.1% Trade and exports 10.6% Climate change 10.6% Income inequality 10.6% Women’s economic opportunities 9.1% Environmental sustainability 9.1% Urban development 7.6% Global/regional integration 7.6% Energy 6.1% Transport 6.1% Rural development 6.1% Poverty reduction 4.5% Law and justice 4.5% Financial markets 4.5% Job creation/employment 4.5% Health 4.5% Foreign direct investment 3.0% Crime and violence 3.0% Water and sanitation 1.5% Disaster management 1.5% Natural resource management 1.5% Information and communications technology 0.0% 43 The World Bank Malaysia Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) In Malaysia, how effective do you believe the World Bank’s knowledge Effectiveness work and activities are at: (1-Not effective at all, 10-Very effective) N DK Mean SD 3. Enhancing your knowledge and/or skills 52 15 7.00 1.66 4. Contributing to good policy making 54 13 6.96 1.70 5. Providing support for program implementation 42 25 6.40 2.11 In Malaysia, to what extent do you believe that the World Bank’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 6. Are timely 56 12 6.45 2.02 7. Include appropriate level of stakeholder involvement during 53 15 6.23 1.90 preparation 8. Are relevant to Malaysia’s development priorities 58 10 6.91 1.93 9. Provide feasible recommendations 55 13 6.93 1.65 10. Are accessible (well written and easy to understand) 61 7 7.13 1.96 11. Are source of relevant information on global good practices 59 9 7.49 1.66 12. Are useful in terms of the work you do 61 7 6.87 2.22 13. Are adequately disseminated 58 9 5.83 2.25 14. Are appropriately translated 50 17 6.00 2.24 15. Are adaptable to Malaysia’s specific development challenges and 57 11 6.72 2.02 country circumstances* Overall Evaluations N DK Mean SD 16. Overall, how significant a contribution do you believe the World Bank’s knowledge work and activities make to development results in your 58 8 6.34 2.15 country?* (1-"Not significant at all", 10-"Very significant") 17. Overall, how would you rate the technical quality of the World Bank's knowledge work and activities?* (1-"Very low technical quality", 10-"Very 62 5 7.29 1.76 high technical quality") 18. To what extent do you believe that Malaysia received value for money from the World Bank’s products/services that were paid for on a fee for 47 20 6.77 1.99 service basis? (1-"To no degree at all", 10-"To a very significant degree") E. The Future Role of the World Bank in Malaysia Future Role of the World Bank N DK Mean SD 1. How significant a role do you believe the World Bank SHOULD play in Malaysia’s economic and social development in the near future? (1- 65 9 7.14 1.70 Not a significant role at all, 10- Very significant role) 44 The World Bank Malaysia Country Survey 2013 E. The Future Role of the World Bank in Malaysia (continued) 2. Which of the following SHOULD the World Bank do to make itself of greater Percentage of Respondents value in Malaysia? (Choose no more than TWO) (Responses Combined; N=67) Reach out more to groups outside of government 47.8% Improve the quality of its experts as related to Malaysia's specific challenges 37.3% Offer more innovative knowledge services 32.8% Provide more adequate data/knowledge/statistics/figures on Malaysia's economy 28.4% Focus primarily on advocacy issues 10.4% Ensure greater selectivity in its work 9.0% Reduce costs of fee-based services 7.5% Work faster 6.0% Other 6.0% Offer more innovative financial products 3.0% F. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Malaysia? (Choose no more than TWO) (Responses Combined; N=66) On-line news sites 66.7% Local newspapers 65.2% International newspapers 12.1% Magazines 12.1% Social media (Facebook, Twitter, Youtube) 9.1% Other 9.1% Blogs 6.1% Local television 3.0% Mobile phones (apps, instant messaging) 3.0% Local radio 1.5% International television 1.5% International radio 0.0% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=66) World Bank publications and other written materials 40.9% e-Newsletters 39.4% World Bank website 36.4% World Bank seminars/workshops/conferences 31.8% Direct contact with World Bank (i.e., face to face meetings/discussions) 21.2% Informal conversations and discussions 7.6% Social media (Facebook, Twitter, Youtube) 7.6% Tablets and e-Reader 4.5% Mobile phones 3.0% Blogs 3.0% Other 0.0% 45 The World Bank Malaysia Country Survey 2013 F. Communication and Information Sharing (continued) 3. Are you aware of the World Bank’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a Percentage of Respondents list of exceptions? (N=65) Yes 27.7% No 72.3% Percentage of Respondents 4. Do you use/have used the World Bank website? (N=66) Yes 77.3% No 22.7% 5. Have you requested information from the World Bank on its activities in the Percentage of Respondents past year? (N=64) Yes 28.1% No 71.9% Percentage of Respondents 6. Were you able to identify a point of contact at the World Bank? (N=23) Yes 91.3% No 8.7% Percentage of Respondents 7. Were you able to obtain the requested information? (N=22) Yes 95.5% No 4.5% Percentage of Respondents 8. Was the information useful? (N=22) Yes 95.5% No 4.5% Percentage of Respondents 9. Which do you primarily use? (Please mark only ONE response) (N=56) The World Bank's country website 12.5% The World Bank's main website 87.5% 10. Which Internet device do you use primarily when visiting a World Bank Percentage of Respondents website? (Please mark only ONE response) (N=61) Desktop/laptop 95.1% Mobile (tablets/smart phones) 4.9% 11. How often do you access World Bank information online? (Please mark only Percentage of Respondents ONE response) (N=61) Daily 4.9% Weekly 9.8% Monthly 18.0% A few times a year 49.2% Rarely/never 18.0% 46 The World Bank Malaysia Country Survey 2013 F. Communication and Information Sharing (continued) 12. How frequently do you consult World Bank apps? (Please mark only ONE Percentage of Respondents response) (N=59) Daily 0.0% Weekly 5.1% Monthly 6.8% A few times a year 27.1% Rarely/never 61.0% 13. Which of the following World Bank e-services are you currently subscribed Percentage of Respondents to? (Choose all that apply) (Responses Combined; N=29) Other 34.5% World Bank Blogs 31.0% World Bank e-Newsletter 27.6% World Bank Social media channels (including Facebook, Twitter, YouTube, Flickr) 13.8% Don’t World Bank’s Social Media Channels N DK use Mean SD 14. How valuable do you consider the information you receive from the World Bank's social media channels? (1- Not valuable at all, 26 32 9 7.38 1.60 10- Very valuable) Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 15. I use/consult World Bank data more currently than I did a few years ago 58 7 5.64 2.44 16. I find the World Bank websites easy to navigate 54 5 6.59 1.74 17. I find the information on the World Bank's websites useful 54 4 7.06 1.65 18. When I need information from the World Bank I know how to find it 58 8 5.91 2.33 19. The World Bank is responsive to my information requests and inquiries 37 26 6.54 1.91 G. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=67) Employee of Ministry/Ministerial Department/Implementation Agency 49.3% Private sector organization 13.4% Financial sector/Private bank 9.0% Academia/Research institute/Think tank 9.0% Independent Government Institution 4.5% Office of the President, Prime Minister 3.0% NGO 3.0% Media 3.0% Office of Minister 1.5% Local Government Office or staff 1.5% Bilateral agency 1.5% Other 1.5% 47 The World Bank Malaysia Country Survey 2013 G. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=67) Other 20.9% Financial markets/banking 19.4% Private sector development/foreign direct investment 17.9% Public sector governance/public financial management/anti-corruption 9.0% Education 7.5% Information and communications technology 6.0% Natural resource management/environmental sustainability 4.5% Energy 3.0% Law and justice/regulatory framework 3.0% Urban development 3.0% Women’s issues 1.5% Health/ communicable/non-communicable diseases 1.5% Job creation/employment 1.5% Transport 1.5% 3. Currently, do you professionally collaborate/work with the World Bank in Percentage of Respondents your country? (N=66) Yes 50.0% No 50.0% 4. Which of the following describes most of your exposure to the World Bank in Percentage of Respondents Malaysia? (Choose no more than TWO) (Responses Combined; N=67) Use World Bank reports/data 49.3% Collaborate as part of my professional duties 46.3% Use World Bank website for information, data, research, etc. 28.4% Engage in World Bank related/sponsored events/activities 25.4% Observer (i.e., follow in media, discuss in informal conversations, etc.) 17.9% 48 The World Bank Malaysia Country Survey 2013 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Malaysia In general, would you say that Malaysia is headed in...?* Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research Percentage of Respondents Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other The right direction 96.7% 57.1% 50.0% 53.8% The wrong direction 0.0% 21.4% 33.3% 46.2% Not sure 3.3% 21.4% 16.7% 0.0% *Significantly different between stakeholder groups Listed below are a number of economic and social development priorities in Malaysia. Please identify which of the following you consider the most important economic and social development priorities in Malaysia? (Choose no more than THREE) Percentage of Respondents Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research (Responses Combined) Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Social protection 13.3% 13.3% 16.7% 7.7% Transport 6.7% 6.7% 0.0% 0.0% Public sector governance/reform 50.0% 66.7% 50.0% 69.2% Global/regional integration 0.0% 13.3% 0.0% 0.0% Women’s economic opportunities 3.3% 0.0% 0.0% 0.0% Domestic private sector development 23.3% 20.0% 0.0% 7.7% Foreign direct investment 16.7% 0.0% 0.0% 0.0% Water and sanitation 3.3% 0.0% 0.0% 0.0% Anti corruption* 10.0% 40.0% 50.0% 61.5% Job creation/employment* 6.7% 0.0% 33.3% 0.0% Rural development 3.3% 6.7% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% Environmental sustainability 6.7% 6.7% 16.7% 7.7% Income inequality 10.0% 13.3% 16.7% 23.1% Health 3.3% 6.7% 0.0% 7.7% Quality of education 36.7% 60.0% 83.3% 38.5% Poverty reduction 3.3% 0.0% 0.0% 7.7% Energy 3.3% 0.0% 0.0% 0.0% Cost of living 13.3% 0.0% 0.0% 7.7% Climate change 0.0% 0.0% 0.0% 0.0% Trade and exports 10.0% 6.7% 0.0% 0.0% Crime and violence 16.7% 13.3% 0.0% 23.1% Economic growth 40.0% 13.3% 16.7% 15.4% Law and justice 3.3% 13.3% 0.0% 15.4% Regulatory framework 10.0% 0.0% 16.7% 7.7% Natural resource management 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 49 The World Bank Malaysia Country Survey 2013 B. Overall Attitudes toward the World Bank Employee of Ministry/ Ministerial Private sector organization/ Academia/ Research institute/ Department/ Implementation Agency Financial sector/ Private bank Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in 33 6.70 2.14 15 5.73 2.49 6 5.17 2.14 13 5.92 1.89 Malaysia? (1-Not familiar at all, 10-Extremely familiar) Employee of Ministry/ Ministerial Private sector organization/ Academia/ Research institute/ Department/ Implementation Agency Financial sector/ Private bank Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s 32 6.66 1.93 11 6.36 2.46 4 5.75 1.50 13 5.46 2.03 effectiveness in Malaysia. (1-Not effective at all, 10-Very effective) Employee of Ministry/ Ministerial Private sector organization/ Academia/ Research institute/ Department/ Implementation Agency Financial sector/ Private bank Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank's staff is well prepared to help Malaysia solve its most complicated 32 6.97 2.04 12 6.58 1.98 5 6.00 1.41 11 6.18 2.09 development challenges? (1-To no degree at all, 10-To a very significant degree) 50 The World Bank Malaysia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on economic and social development results in Malaysia, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Malaysia? (Choose no more than THREE) Percentage of Respondents Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research (Responses Combined) Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Social protection 27.3% 33.3% 50.0% 16.7% Income inequality 3.0% 26.7% 16.7% 25.0% Transport 0.0% 6.7% 0.0% 0.0% Poverty reduction 12.1% 6.7% 0.0% 8.3% Global/regional integration 3.0% 20.0% 0.0% 16.7% Cost of living 15.2% 6.7% 0.0% 0.0% Crime and violence 3.0% 13.3% 16.7% 8.3% Domestic private sector development 15.2% 6.7% 0.0% 8.3% Rural development 15.2% 0.0% 0.0% 16.7% Foreign direct investment 12.1% 6.7% 16.7% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% Energy 6.1% 0.0% 0.0% 0.0% Job creation/employment 3.0% 6.7% 0.0% 8.3% Financial markets 3.0% 6.7% 0.0% 0.0% Urban development 3.0% 0.0% 0.0% 8.3% Environmental sustainability 6.1% 6.7% 0.0% 8.3% Public sector governance/reform 39.4% 53.3% 33.3% 58.3% Information and communications technology 0.0% 0.0% 0.0% 0.0% Quality of education* 12.1% 13.3% 66.7% 41.7% Climate change 6.1% 6.7% 0.0% 8.3% Women’s economic opportunities 3.0% 0.0% 0.0% 0.0% Trade and exports* 27.3% 0.0% 0.0% 0.0% Economic growth 39.4% 33.3% 0.0% 8.3% Law and justice* 0.0% 0.0% 16.7% 0.0% Regulatory framework 18.2% 13.3% 16.7% 25.0% Natural resource management 6.1% 6.7% 0.0% 8.3% Anti corruption 3.0% 20.0% 33.3% 16.7% Health* 0.0% 0.0% 33.3% 0.0% Disaster management 0.0% 0.0% 0.0% 8.3% *Significantly different between stakeholder groups 51 The World Bank Malaysia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Malaysia? Greatest Value Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research Percentage of Respondents Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Technical assistance 26.7% 13.3% 16.7% 27.3% Policy advice 23.3% 46.7% 33.3% 18.2% Data 6.7% 0.0% 0.0% 18.2% Training/capacity building 20.0% 20.0% 16.7% 0.0% Studies/analyses 23.3% 20.0% 33.3% 18.2% Convening/facilitating 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 0.0% 0.0% 0.0% 0.0% Other* 0.0% 0.0% 0.0% 18.2% 2nd Greatest Value Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research Percentage of Respondents Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Technical assistance 30.0% 14.3% 50.0% 9.1% Policy advice 16.7% 21.4% 16.7% 27.3% Data 3.3% 7.1% 0.0% 9.1% Training/capacity building 10.0% 21.4% 16.7% 9.1% Studies/analyses 23.3% 21.4% 16.7% 36.4% Convening/facilitating 3.3% 7.1% 0.0% 9.1% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 13.3% 7.1% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 52 The World Bank Malaysia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Malaysia? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research (Responses Combined) Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Not client focused 0.0% 0.0% 0.0% 8.3% Cost of fee based services is too high 9.4% 0.0% 0.0% 0.0% Not adequately sensitive to political/social realities in Malaysia 15.6% 6.7% 20.0% 25.0% Not enough public disclosure of its work 15.6% 46.7% 20.0% 33.3% No country office* 43.8% 6.7% 20.0% 8.3% Not aligned with country priorities 0.0% 20.0% 0.0% 8.3% The credibility of its knowledge/data 0.0% 0.0% 0.0% 8.3% Not engaging enough with non-state actors 6.3% 26.7% 20.0% 16.7% Not willing to honestly criticize policies and reform efforts in the country* 12.5% 53.3% 20.0% 41.7% Too influenced by developed countries 25.0% 6.7% 0.0% 0.0% Imposing technocratic solutions without regard to political realities 12.5% 0.0% 40.0% 8.3% World Bank processes too slow and complex 9.4% 0.0% 0.0% 0.0% Too bureaucratic in its operational policies and procedures 6.3% 0.0% 0.0% 0.0% Arrogant in its approach 3.1% 0.0% 0.0% 0.0% Not exploring alternative policy options* 0.0% 0.0% 20.0% 0.0% Staff too inaccessible 12.5% 0.0% 0.0% 8.3% Other 3.1% 0.0% 0.0% 8.3% *Significantly different between stakeholder groups In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank engage with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research (Responses Combined) Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other NGOs 28.1% 33.3% 66.7% 41.7% Local government 25.0% 20.0% 33.3% 50.0% Private sector* 65.6% 80.0% 0.0% 41.7% Academia/think tanks/research institutes* 56.3% 20.0% 83.3% 25.0% Parliament* 3.1% 33.3% 16.7% 25.0% Media 6.3% 0.0% 0.0% 16.7% Faith based organizations 3.1% 6.7% 0.0% 0.0% Other 3.1% 6.7% 0.0% 0.0% *Significantly different between stakeholder groups 53 The World Bank Malaysia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in Malaysia? (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/ Ministerial Private sector organization/ Academia/ Research institute/ Department/ Implementation Agency Financial sector/ Private bank Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in 32 6.47 1.87 12 5.58 2.50 6 5.50 2.95 12 5.75 2.14 development in Malaysia The World Bank’s work is aligned with what I consider the 32 6.53 1.92 13 6.00 2.45 5 6.80 1.92 11 6.45 1.97 development priorities for Malaysia The World Bank supports programs and strategies that are 32 6.78 1.79 12 6.50 2.20 4 7.50 1.29 12 6.33 1.87 realistic for Malaysia The World Bank treats clients and stakeholders in Malaysia with 32 7.81 1.62 13 7.38 1.89 5 8.80 1.10 10 7.60 1.65 respect The World Bank increases Malaysia's institutional capacity 31 6.87 1.69 14 6.14 2.11 6 6.33 2.50 11 5.73 1.68 The World Bank ensures consistency and continuity through 28 6.68 1.66 9 6.67 2.00 2 5.00 0.00 9 6.11 2.09 staff changes The World Bank's teams and visits are well coordinated 29 6.93 1.65 9 6.78 2.17 3 6.33 1.53 9 6.11 1.90 To what extent is the World Bank an effective development partner in Malaysia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of Ministry/ Ministerial Private sector organization/ Academia/ Research institute/ Department/ Implementation Agency Financial sector/ Private bank Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 32 6.91 1.57 7 6.71 1.70 3 7.67 0.58 11 6.00 2.37 Flexibility (in terms of the World Bank’s products and services) 30 6.50 1.61 7 6.29 1.38 4 7.00 0.82 9 6.11 1.54 Flexibility (in terms of changing country circumstances) 28 6.32 1.49 7 6.43 1.51 5 5.80 0.84 9 6.11 1.36 Follow through over time 30 6.83 1.37 7 6.57 1.51 5 6.20 2.17 10 5.50 1.84 Openness 33 7.00 1.77 9 6.67 1.73 6 7.50 1.05 11 6.82 1.66 Staff accessibility 32 6.84 1.72 8 6.88 1.96 6 6.50 2.26 9 6.78 1.92 Straightforwardness and honesty 32 7.03 1.60 10 6.60 1.58 6 7.17 2.14 11 6.91 1.70 Collaboration with groups outside of the Government 31 6.52 1.57 9 5.78 1.86 6 5.83 2.48 10 5.00 2.16 Collaboration with the Government 33 7.45 1.60 7 7.00 1.53 4 8.50 1.00 11 6.73 1.95 Being inclusive 31 6.55 1.43 9 6.00 1.94 5 5.60 2.97 11 6.00 1.95 54 The World Bank Malaysia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research (Responses Combined) Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other The World Bank works too slowly 3.0% 0.0% 0.0% 0.0% The way in which the government operates 33.3% 46.2% 50.0% 25.0% There is not an adequate level of citizen/civil society participation 33.3% 15.4% 16.7% 41.7% The World Bank does not do adequate follow through/follow-up 6.1% 7.7% 0.0% 16.7% Lack of/inadequate levels of capacity 15.2% 15.4% 0.0% 0.0% Political pressures and obstacles 30.3% 69.2% 66.7% 50.0% Reforms are not well thought out in light of country challenges 36.4% 15.4% 33.3% 8.3% The World Bank is not sensitive enough to political/social realities on the 18.2% 7.7% 33.3% 16.7% ground Other* 0.0% 0.0% 0.0% 16.7% *Significantly different between stakeholder groups C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Malaysia? (1-Not effective at all, 10-Very effective) Employee of Ministry/ Ministerial Private sector organization/ Academia/ Research institute/ Department/ Implementation Agency Financial sector/ Private bank Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD Law and justice 7 5.57 1.81 6 4.67 2.25 2 3.00 1.41 4 3.25 2.06 Urban development 18 6.61 1.42 9 6.78 2.22 3 4.67 1.53 6 6.00 1.10 Environmental sustainability 17 6.59 1.58 8 5.63 2.07 3 6.00 2.65 8 5.38 0.92 Regulatory framework 19 6.63 1.61 6 7.00 2.10 3 5.00 1.73 7 5.43 0.98 Infrastructure* 19 6.26 1.82 7 7.29 2.21 3 4.00 1.00 8 5.38 1.19 Women’s economic opportunities 26 7.12 1.53 5 6.40 1.52 2 6.00 1.41 7 6.00 1.41 Domestic private sector development 20 6.95 1.43 7 6.29 2.29 3 5.67 1.53 8 5.25 1.16 Trade and exports* 24 7.21 1.38 7 7.29 1.98 2 5.50 2.12 9 5.56 1.24 Economic growth* 29 7.41 1.45 9 7.56 1.67 3 8.00 1.00 11 5.64 1.80 Public sector governance/reform* 27 7.11 1.53 9 6.11 2.57 3 4.67 1.53 10 4.90 1.73 Job creation/employment 22 6.55 1.87 6 5.67 2.94 2 5.50 0.71 10 6.00 1.25 Financial markets 19 6.68 1.67 7 5.86 1.57 3 5.67 2.31 10 5.60 1.84 Health* 16 6.31 1.62 6 5.50 1.87 4 4.75 1.26 5 3.40 1.52 Regional integration 20 6.30 1.66 6 6.67 2.66 2 4.50 0.71 5 4.20 1.64 Education* 22 6.45 1.44 7 6.43 2.23 3 5.67 3.21 8 3.88 2.30 Social protection 22 7.00 1.51 6 6.67 2.34 2 5.50 0.71 7 5.57 2.30 *Significantly different between stakeholder groups 55 The World Bank Malaysia Country Survey 2013 C. World Bank Effectiveness and Results (continued) Employee of Ministry/ Ministerial Private sector organization/ Academia/ Research institute/ Department/ Implementation Agency Financial sector/ Private bank Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank's work help to achieve 33 6.64 1.39 12 6.00 1.91 6 5.50 2.51 11 5.36 1.75 economic and social development results in Malaysia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statement about the World Bank in Malaysia? (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/ Ministerial Private sector organization/ Academia/ Research institute/ Department/ Implementation Agency Financial sector/ Private bank Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD The World Bank meets Malaysia's needs for knowledge 33 6.94 1.54 13 6.08 1.98 5 5.60 2.30 11 5.91 2.17 services (e.g., research, analysis, data, technical assistance). D. The World Bank’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) How frequently do you consult World Bank knowledge work and activities in the work you do?* Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research Percentage of Respondents Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Weekly 12.1% 21.4% 0.0% 0.0% Monthly 9.1% 0.0% 33.3% 8.3% A few times a year 54.5% 14.3% 33.3% 25.0% Rarely 21.2% 35.7% 16.7% 50.0% Never 3.0% 28.6% 16.7% 16.7% *Significantly different between stakeholder groups 56 The World Bank Malaysia Country Survey 2013 The World Bank’s Knowledge Work and Activities (continued) When thinking about the development challenges in Malaysia, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Percentage of Respondents Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research (Responses Combined) Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Public sector governance/reform 42.4% 71.4% 66.7% 75.0% Women’s economic opportunities 18.2% 0.0% 0.0% 0.0% Domestic private sector development 12.1% 28.6% 0.0% 0.0% Foreign direct investment 6.1% 0.0% 0.0% 0.0% Water and sanitation* 0.0% 0.0% 16.7% 0.0% Trade and exports 18.2% 7.1% 0.0% 0.0% Energy 9.1% 0.0% 0.0% 8.3% Disaster management 0.0% 0.0% 0.0% 8.3% Social protection 15.2% 0.0% 33.3% 8.3% Climate change 12.1% 7.1% 0.0% 16.7% Poverty reduction 3.0% 0.0% 0.0% 16.7% Law and justice 3.0% 7.1% 0.0% 8.3% Anti corruption 3.0% 21.4% 16.7% 25.0% Financial markets 6.1% 7.1% 0.0% 0.0% Income inequality 12.1% 7.1% 0.0% 16.7% Urban development 9.1% 14.3% 0.0% 0.0% Crime and violence 3.0% 0.0% 0.0% 8.3% Quality of education 21.2% 28.6% 50.0% 41.7% Global/regional integration 6.1% 7.1% 16.7% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% Transport 9.1% 0.0% 16.7% 0.0% Natural resource management 3.0% 0.0% 0.0% 0.0% Job creation/employment 6.1% 7.1% 0.0% 0.0% Health* 0.0% 0.0% 33.3% 8.3% Economic growth 36.4% 35.7% 33.3% 8.3% Rural development 6.1% 7.1% 0.0% 8.3% Cost of living 18.2% 7.1% 0.0% 8.3% Environmental sustainability 9.1% 7.1% 0.0% 16.7% Regulatory framework 6.1% 21.4% 16.7% 16.7% *Significantly different between stakeholder groups 57 The World Bank Malaysia Country Survey 2013 The World Bank’s Knowledge Work and Activities (continued) In Malaysia, how effective do you believe the World Bank’s knowledge work and activities are at: (1-Not effective at all, 10-Very effective) Employee of Ministry/ Ministerial Private sector organization/ Academia/ Research institute/ Department/ Implementation Agency Financial sector/ Private bank Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD Enhancing your knowledge and/or skills 24 7.33 1.40 13 7.00 1.91 5 6.20 1.79 9 6.67 1.94 Contributing to good policy making* 28 7.46 1.26 10 7.20 1.81 5 5.80 1.92 10 5.90 2.13 Providing support for program implementation* 23 7.22 1.68 8 6.13 1.96 4 4.75 1.50 6 4.83 2.99 *Significantly different between stakeholder groups In Malaysia, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of Ministry/ Ministerial Private sector organization/ Academia/ Research institute/ Department/ Implementation Agency Financial sector/ Private bank Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 29 7.14 1.68 11 5.82 2.09 5 6.00 2.83 10 5.30 2.00 Include appropriate level of stakeholder involvement during 30 6.87 1.55 7 5.57 2.15 5 4.60 2.30 10 5.60 2.01 preparation* Are relevant to Malaysia's development priorities 30 7.40 1.50 12 6.67 1.87 5 6.40 3.13 11 6.09 2.30 Provide feasible recommendations 30 7.13 1.43 10 7.00 1.41 5 6.20 3.11 9 6.56 1.81 Are accessible (well written and easy to understand) 31 7.26 1.79 13 7.46 1.81 6 7.00 3.16 10 6.50 2.07 Are source of relevant information on global good practices 31 7.65 1.08 13 7.77 1.59 5 7.20 3.70 9 6.78 2.05 Are useful in terms of the work you do 31 7.48 1.15 13 6.46 2.70 6 6.33 3.83 11 5.91 2.66 Are adequately disseminated* 30 6.57 1.79 12 5.58 2.39 5 3.40 2.51 11 5.18 2.36 Are appropriately translated* 28 6.54 1.99 11 6.27 1.68 2 2.00 1.41 9 4.89 2.67 Are adaptable to Malaysia's specific development challenges 31 7.00 1.57 10 7.00 2.05 6 6.00 3.10 9 6.00 2.65 and country circumstances *Significantly different between stakeholder groups Employee of Ministry/ Ministerial Private sector organization/ Academia/ Research institute/ Department/ Implementation Agency Financial sector/ Private bank Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development 32 6.94 1.46 11 5.82 2.32 4 5.50 3.70 11 5.45 2.77 results in your country? Overall, how would you rate the technical quality of the World 32 7.47 1.54 14 7.21 1.58 5 8.00 1.58 11 6.55 2.50 Bank's knowledge work and activities? To what extent do you believe that Malaysia received value for money from the World Bank’s products/services that were paid 29 7.14 1.79 8 6.88 1.81 1 7.00 9 5.44 2.51 for on a fee for service basis? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality; 1-To no degree at all, 10-To a very significant degree) 58 The World Bank Malaysia Country Survey 2013 E. The Future Role of the World Bank in Malaysia Employee of Ministry/ Ministerial Private sector organization/ Academia/ Research institute/ Department/ Implementation Agency Financial sector/ Private bank Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Malaysia's economic and social development in the near 33 7.09 1.59 15 7.13 1.88 6 7.33 1.37 11 7.18 2.14 future? (1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank do to make itself of greater value in Malaysia? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research (Responses Combined) Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Improve the quality of its experts as related to Malaysia's specific challenges 45.5% 40.0% 33.3% 15.4% Focus primarily on advocacy issues 6.1% 13.3% 0.0% 23.1% Reduce costs of fee-based services 12.1% 0.0% 16.7% 0.0% Reach out more to groups outside of government* 27.3% 73.3% 100.0% 46.2% Ensure greater selectivity in its work 9.1% 13.3% 0.0% 7.7% Provide more adequate data/knowledge/statistics/figures on Malaysia's 18.2% 20.0% 50.0% 53.8% economy* Offer more innovative financial products 3.0% 6.7% 0.0% 0.0% Offer more innovative knowledge services* 48.5% 26.7% 0.0% 15.4% Work faster 12.1% 0.0% 0.0% 0.0% Other 6.1% 6.7% 0.0% 7.7% *Significantly different between stakeholder groups F. Communication and Information Sharing How do you get most of your information about economic and social development issues in Malaysia? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research (Responses Combined) Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Local newspapers 68.8% 66.7% 83.3% 46.2% International newspapers 12.5% 13.3% 16.7% 7.7% Local radio 3.1% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% Local television 6.3% 0.0% 0.0% 0.0% International television 3.1% 0.0% 0.0% 0.0% Magazines 12.5% 6.7% 16.7% 15.4% On-line news sites* 65.6% 73.3% 16.7% 84.6% Social media (Facebook, Twitter, Youtube) 3.1% 13.3% 16.7% 15.4% Blogs 3.1% 6.7% 16.7% 7.7% Mobile phones (apps, instant messaging) 0.0% 13.3% 0.0% 0.0% Other 12.5% 0.0% 0.0% 15.4% *Significantly different between stakeholder groups 59 The World Bank Malaysia Country Survey 2013 F. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research (Responses Combined) Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other World Bank website 31.3% 46.7% 16.7% 46.2% Direct contact with World Bank (i.e., face to face meetings/discussions) 18.8% 26.7% 50.0% 7.7% Informal conversations and discussions 6.3% 6.7% 0.0% 15.4% e-Newsletters 50.0% 33.3% 33.3% 23.1% World Bank seminars/workshops/conferences 37.5% 26.7% 33.3% 23.1% World Bank publications and other written materials 43.8% 26.7% 50.0% 46.2% Mobile phones 0.0% 6.7% 0.0% 7.7% Social media (Facebook, Twitter, Youtube) 3.1% 20.0% 0.0% 7.7% Blogs* 0.0% 0.0% 0.0% 15.4% Tablets and e-Reader 3.1% 6.7% 0.0% 7.7% Other 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research Percentage of Respondents Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Yes 35.5% 13.3% 33.3% 23.1% No 64.5% 86.7% 66.7% 76.9% Do you use/have used the World Bank website? Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research Percentage of Respondents Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Yes 81.3% 66.7% 100.0% 69.2% No 18.8% 33.3% 0.0% 30.8% Have you requested information from the World Bank on its activities in the past year? Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research Percentage of Respondents Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Yes 35.5% 20.0% 20.0% 23.1% No 64.5% 80.0% 80.0% 76.9% Were you able to identify a point of contact at the World Bank? Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research Percentage of Respondents Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Yes 92.9% 80.0% 100.0% 100.0% No 7.1% 20.0% 0.0% 0.0% 60 The World Bank Malaysia Country Survey 2013 F. Communication and Information Sharing (continued) Were you able to obtain the requested information? Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research Percentage of Respondents Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Yes 100.0% 75.0% 100.0% 100.0% No 0.0% 25.0% 0.0% 0.0% Was the information useful? Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research Percentage of Respondents Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Yes 100.0% 75.0% 100.0% 100.0% No 0.0% 25.0% 0.0% 0.0% Which do you primarily use? Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research Percentage of Respondents Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other The World Bank's country website 18.5% 0.0% 16.7% 8.3% The World Bank's main website 81.5% 100.0% 83.3% 91.7% Which Internet device do you use primarily when visiting a World Bank website? Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research Percentage of Respondents Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Desktop/laptop 100.0% 85.7% 100.0% 91.7% Mobile (tablets/smart phones) 0.0% 14.3% 0.0% 8.3% How often do you access World Bank information online? Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research Percentage of Respondents Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Daily 0.0% 21.4% 0.0% 0.0% Weekly 13.8% 7.1% 0.0% 8.3% Monthly 17.2% 7.1% 50.0% 16.7% A few times a year 55.2% 35.7% 50.0% 50.0% Rarely/never 13.8% 28.6% 0.0% 25.0% How frequently do you consult World Bank apps? Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research Percentage of Respondents Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Daily 0.0% 0.0% 0.0% 0.0% Weekly 3.7% 14.3% 0.0% 0.0% Monthly 0.0% 14.3% 16.7% 8.3% A few times a year 40.7% 21.4% 16.7% 8.3% Rarely/never 55.6% 50.0% 66.7% 83.3% 61 The World Bank Malaysia Country Survey 2013 F. Communication and Information Sharing (continued) Which of the following World Bank e-services are you currently subscribed to? (Choose all that apply) Percentage of Respondents Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research (Responses Combined) Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other World Bank E-newsletter 27.3% 25.0% 0.0% 37.5% World Bank Blogs 27.3% 37.5% 50.0% 25.0% World Bank social media channels (incl. Facebook, Twitter, YouTube, Flickr) 0.0% 37.5% 0.0% 12.5% Other 45.5% 12.5% 50.0% 37.5% Employee of Ministry/ Ministerial Private sector organization/ Academia/ Research institute/ Department/ Implementation Agency Financial sector/ Private bank Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD How valuable do you consider the information you receive from 10 6.90 0.99 7 7.43 1.72 3 8.00 1.73 6 7.83 2.32 the World Bank's social media channels? (1-Not valuable at all, 10-Very valuable) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/ Ministerial Private sector organization/ Academia/ Research institute/ Department/ Implementation Agency Financial sector/ Private bank Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank data more currently than I did a few 30 6.03 1.87 11 5.45 3.05 6 4.83 3.71 11 5.18 2.56 years ago I find the World Bank websites easy to navigate 25 6.52 1.45 13 6.77 2.05 6 7.33 1.63 10 6.10 2.13 I find the information on the World Bank's websites useful 26 7.04 1.15 12 7.08 2.31 6 7.83 1.72 10 6.60 1.90 When I need information from the World Bank I know how to find 28 6.07 2.16 13 5.62 2.50 6 5.83 2.86 11 5.91 2.59 it The World Bank is responsive to my information requests and 21 6.48 1.69 10 7.00 1.70 2 6.50 3.54 4 5.75 3.20 inquiries 62 The World Bank Malaysia Country Survey 2013 G. Background Information Currently, do you professionally collaborate/work with the World Bank in your country? Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research Percentage of Respondents Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Yes 66.7% 35.7% 33.3% 30.8% No 33.3% 64.3% 66.7% 69.2% Which of the following describes most of your exposure to the World Bank in Malaysia? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/Ministerial Private Sector Organization/ Academia/Research (Responses Combined) Department/Implementation Agency Financial Sector/Private Bank Institute/Think Tank Other Observer (i.e., follow in media, discuss in informal conversations, etc.)* 6.1% 26.7% 16.7% 38.5% Use World Bank reports/data 60.6% 26.7% 50.0% 46.2% Engage in World Bank related/sponsored events/activities 21.2% 46.7% 33.3% 7.7% Collaborate as part of my professional duties 51.5% 33.3% 33.3% 53.8% Use World Bank website for information, data, research, etc. 27.3% 33.3% 33.3% 23.1% *Significantly different between stakeholder groups 63 The World Bank Malaysia Country Survey 2013 Appendix C: Indicator Questions as a Function of Exposure to the World Bank Currently, do you Which of the following describes most of your exposure to the World Bank in Malaysia? (Choose no more than TWO) professionally collaborate/ Indicator Question work with the World Bank in Observer Use WB reports/data Engage in WB activities Collaborate Use WB website your country? No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 5.04 7.38 6.37 5.78 6.00 6.52 6.22 6.47 6.06 6.52 6.30 6.24 Bank’s effectiveness in Malaysia. To what extent do you believe the World Bank's staff is well prepared to help Malaysia solve its most 5.82 7.41 6.67 6.63 6.50 6.81 6.73 6.50 6.45 6.90 6.56 6.94 complicated development challenges? Overall the World Bank currently plays a relevant 4.97 7.09 6.17 5.44 5.55 6.52 6.04 6.13 5.91 6.23 6.19 5.79 role in development in Malaysia The World Bank’s work is aligned with what I 5.40 7.42 6.51 6.00 6.18 6.64 6.36 6.63 6.19 6.69 6.51 6.22 consider the development priorities for Malaysia Responsiveness 5.83 7.43 6.91 5.89 6.73 6.74 6.68 6.92 6.56 6.92 6.63 7.08 Openness 6.32 7.55 7.06 6.50 7.42 6.61 6.82 7.43 6.75 7.22 6.88 7.19 Collaboration with groups outside of the 5.08 6.84 6.11 5.80 6.15 5.97 6.19 5.62 5.73 6.42 6.03 6.12 Government Collaboration with the Government 6.44 8.07 7.48 6.56 7.32 7.33 7.23 7.67 7.10 7.58 7.24 7.57 To what extent does the World Bank's work help to achieve economic and social development results 5.48 6.79 6.27 5.70 5.63 6.69 6.24 6.00 5.94 6.45 6.27 5.94 in Malaysia? The World Bank meets Malaysia's needs for knowledge services (e.g., research, analysis, data, 5.83 7.03 6.51 6.22 5.87 7.03 6.50 6.38 6.44 6.50 6.52 6.33 technical assistance). To what extent do you believe that the World Bank’s knowledge work and activities are adaptable to 5.64 7.61 6.77 6.50 6.56 6.87 6.61 7.07 6.72 6.74 6.71 6.78 Malaysia's specific development challenges and country circumstances? Overall, how significant a contribution do you believe the World Bank's knowledge work and 5.26 7.29 6.50 5.60 5.62 6.94 6.50 5.86 6.30 6.39 6.19 6.80 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank's knowledge work and activities? 6.60 7.94 7.49 6.36 6.97 7.59 7.26 7.38 7.06 7.53 7.22 7.47 Yellow highlight indicates significant difference between Yes and No mean. 64 The World Bank Malaysia Country Survey 2013 Appendix D: Indicator Questions by Stakeholder Groups Employee of Ministry/ Ministerial Private sector organization/ Academia/ Research institute/ Think Department/ Implementation Agency Financial sector/ Private bank tank Other N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 32 6.66 1.93 11 6.36 2.46 4 5.75 1.50 13 5.46 2.03 Bank’s effectiveness in Malaysia. To what extent do you believe the World Bank's staff is well prepared to help Malaysia solve its most 32 6.97 2.04 12 6.58 1.98 5 6.00 1.41 11 6.18 2.09 complicated development challenges? Overall the World Bank currently plays a relevant 32 6.47 1.87 12 5.58 2.50 6 5.50 2.95 12 5.75 2.14 role in development in Malaysia The World Bank’s work is aligned with what I 32 6.53 1.92 13 6.00 2.45 5 6.80 1.92 11 6.45 1.97 consider the development priorities for Malaysia Responsiveness 32 6.91 1.57 7 6.71 1.70 3 7.67 0.58 11 6.00 2.37 Openness 33 7.00 1.77 9 6.67 1.73 6 7.50 1.05 11 6.82 1.66 Collaboration with groups outside of the 31 6.52 1.57 9 5.78 1.86 6 5.83 2.48 10 5.00 2.16 Government Collaboration with the Government 33 7.45 1.60 7 7.00 1.53 4 8.50 1.00 11 6.73 1.95 To what extent does the World Bank's work help to achieve economic and social development results 33 6.64 1.39 12 6.00 1.91 6 5.50 2.51 11 5.36 1.75 in Malaysia? The World Bank meets Malaysia's needs for knowledge services (e.g., research, analysis, data, 33 6.94 1.54 13 6.08 1.98 5 5.60 2.30 11 5.91 2.17 technical assistance). To what extent do you believe that the World Bank’s knowledge work and activities are adaptable to 31 7.00 1.57 10 7.00 2.05 6 6.00 3.10 9 6.00 2.65 Malaysia's specific development challenges and country circumstances? Overall, how significant a contribution do you believe the World Bank's knowledge work and 32 6.94 1.46 11 5.82 2.32 4 5.50 3.70 11 5.45 2.77 activities make to development results in your country? Overall, how would you rate the technical quality of 32 7.47 1.54 14 7.21 1.58 5 8.00 1.58 11 6.55 2.50 the World Bank's knowledge work and activities? 65 The World Bank Malaysia Country Survey 2013 Appendix E: Malaysia FY 2013 Questionnaire World Bank Country Survey FY13 – Malaysia The World Bank is interested in gauging the views of clients and partners who are either involved in development in Malaysia or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in Malaysia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Malaysia. The World Bank commissioned an independent firm to oversee the logistics of this effort in Malaysia. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING MALAYSIA A1. In general would you say that Malaysia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 66 The World Bank Malaysia Country Survey 2013 SECTION A: GENERAL ISSUES A2. Listed below are a number of economic and social development priorities in Malaysia. Please identify which of the following you consider the most important economic and social development priorities in Malaysia? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Health assistance) 2 Transport (e.g., roads, bridges, transportation) 17 Quality of education Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 18 Poverty reduction expenditure, fiscal system reform) 4 Global/regional integration 19 Energy 5 Women’s economic opportunities 20 Cost of living 6 Domestic private sector development 21 Climate change (e.g., mitigation, adaptation) 7 Foreign direct investment 22 Trade and exports 8 Water and sanitation 23 Crime and violence 9 Anti corruption 24 Economic growth 10 Job creation/employment 25 Law and justice (e.g., judicial system) 11 Rural development 26 Regulatory framework 12 Financial markets 27 Natural resource management (e.g., oil, gas, mining) 13 Urban development 28 Disaster management 14 Environmental sustainability 29 Information and communications technology 15 Income inequality 67 The World Bank Malaysia Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in Malaysia, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in Malaysia, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help Malaysia solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank can have the most impact on economic and social development results in Malaysia, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Malaysia? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Environmental sustainability assistance) Public sector governance/ reform (i.e., government 2 Income inequality 17 effectiveness, public financial management, public expenditure, fiscal system reform) 3 Transport (e.g., roads, bridges, transportation) 18 Information and communications technology 4 Poverty reduction 19 Quality of education 5 Global/regional integration 20 Climate change (e.g., mitigation, adaptation) 6 Cost of living 21 Women’s economic opportunities 7 Crime and violence 22 Trade and exports 8 Domestic private sector development 23 Economic growth 9 Rural development 24 Law and justice (e.g., judicial system) 10 Foreign direct investment 25 Regulatory framework 11 Water and sanitation 26 Natural resource management (e.g., oil, gas, mining) 12 Energy 27 Anti corruption 13 Job creation/employment 28 Health 14 Financial markets 29 Disaster management 15 Urban development 68 The World Bank Malaysia Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Malaysia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Technical assistance 2 Policy advice 3 Data 4 Training/capacity building 5 Studies/analyses 6 Convening/facilitating Linkage to non-Bank expertise (i.e., South-South 7 knowledge sharing) 8 Other (please specify):_______________________ B6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Malaysia? (Choose no more than TWO) 1 Not client focused 2 Cost of fee based services is too high 3 Not adequately sensitive to political/social realities in Malaysia 4 Not enough public disclosure of its work 5 No country office 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 Not engaging enough with non-state actors 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank processes too slow and complex 13 Too bureaucratic in its operational policies and procedures 14 Arrogant in its approach 15 Not exploring alternative policy options 16 Staff too inaccessible 17 Other (please specify): __________________________________________________ 69 The World Bank Malaysia Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B7. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank engage with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Private sector 4 Academia/think tanks/research institutes 5 Parliament 6 Media 7 Faith based organizations 8 Other (please specify): __________________________ To what extent do you agree with the following statements about the World Bank’s work in Malaysia, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B8 1 2 3 4 5 6 7 8 9 10 role in development in Malaysia The World Bank’s work is aligned with what I B9 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Malaysia The World Bank supports programs and strategies B10 1 2 3 4 5 6 7 8 9 10 that are realistic for Malaysia The World Bank treats clients and stakeholders in B11 1 2 3 4 5 6 7 8 9 10 Malaysia with respect The World Bank increases Malaysia's institutional B12 1 2 3 4 5 6 7 8 9 10 capacity The World Bank ensures consistency and continuity B13 1 2 3 4 5 6 7 8 9 10 through staff changes The World Bank's teams and visits are well B14 1 2 3 4 5 6 7 8 9 10 coordinated 70 The World Bank Malaysia Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK To what extent is the World Bank an effective development partner in Malaysia, in terms of each of the following? To no To a very Don't degree at significant know all degree B15 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the World Bank’s products B16 1 2 3 4 5 6 7 8 9 10 and services) Flexibility (in terms of changing country B17 1 2 3 4 5 6 7 8 9 10 circumstances) B18 Follow through over time 1 2 3 4 5 6 7 8 9 10 B19 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B20 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B21 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Collaboration with groups outside of the B22 1 2 3 4 5 6 7 8 9 10 Government (e.g., NGOs, academia, private sector) B23 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 B24 Being inclusive 1 2 3 4 5 6 7 8 9 10 B25. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank works too slowly 2 The way in which the government operates 3 There is not an adequate level of citizen/civil society participation 4 The World Bank does not do adequate follow through/follow-up 5 Lack of/inadequate levels of capacity 6 Political pressures and obstacles 7 Reforms are not well thought out in light of country challenges 8 The World Bank is not sensitive enough to political/social realities on the ground 9 Other (please specify): ________________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 71 The World Bank Malaysia Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Malaysia, on a ten point scale? (If you are unaware of the World Bank working in this area, please check “Don’t know”) Not effective Very Don't at all effective know C1 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 C2 Urban development 1 2 3 4 5 6 7 8 9 10 C3 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 C4 Regulatory framework 1 2 3 4 5 6 7 8 9 10 C5 Infrastructure 1 2 3 4 5 6 7 8 9 10 C6 Women’s economic opportunities 1 2 3 4 5 6 7 8 9 10 C7 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 C8 Trade and exports 1 2 3 4 5 6 7 8 9 10 C9 Economic growth 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government C10 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) C11 Job creation/employment 1 2 3 4 5 6 7 8 9 10 C12 Financial markets 1 2 3 4 5 6 7 8 9 10 C13 Health 1 2 3 4 5 6 7 8 9 10 C14 Regional integration 1 2 3 4 5 6 7 8 9 10 C15 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social C16 1 2 3 4 5 6 7 8 9 10 assistance) 72 The World Bank Malaysia Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS C17. When thinking about the following aspects of economic and social development in Malaysia, please identify the organization/group that you believe adds the most value in terms of the support it offers the country in this particular area. (Choose only ONE for each area of social/economic development) Other Private Academia/ bilateral/ Private The World Other consulting NGOs think tanks multilateral banking Bank Group (Please list) firms (non profits) institutions /finance (ADB, UN, etc.) Law and justice 1 (e.g., judicial system) 2 Urban development Environmental 3 sustainability 4 Regulatory framework 5 Infrastructure Women’s economic 6 opportunities Domestic private sector 7 development 8 Trade and exports 9 Economic growth Public sector governance/ reform (i.e., government 10 effectiveness, public financial management, public expenditure, fiscal system reform) Job creation/ 11 employment 12 Financial markets 13 Health 14 Regional integration 15 Education Social protection (e.g., 16 pensions, targeted social assistance) 73 The World Bank Malaysia Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS C18. To what extent does the World Bank’s work help to achieve economic and social development results in Malaysia, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank in Malaysia, on a ten point scale? Strongly Strongly Don't disagree agree know The World Bank meets Malaysia’s needs for C19 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10 data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 74 The World Bank Malaysia Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never D2. When thinking about the development challenges in Malaysia, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Public sector governance/ reform (i.e., government 1 effectiveness, public financial management, public 16 Urban development expenditure, fiscal system reform) 2 Women’s economic opportunities 17 Crime and violence 3 Domestic private sector development 18 Quality of education 4 Foreign direct investment 19 Global/regional integration 5 Water and sanitation 20 Information and communications technology 6 Trade and exports 21 Transport (e.g., roads, bridges, transportation) 7 Energy 22 Natural resource management (e.g., oil, gas, mining) 8 Disaster management 23 Job creation/employment Social protection (e.g., pensions, targeted social 9 24 Health assistance) 10 Climate change (e.g., mitigation, adaptation) 25 Economic growth 11 Poverty reduction 26 Rural development 12 Law and justice (e.g., judicial system) 27 Cost of living 13 Anti corruption 28 Environmental sustainability 14 Financial markets 29 Regulatory framework 15 Income inequality 75 The World Bank Malaysia Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) In Malaysia, how effective do you believe the World Bank’s knowledge work and activities are at: (If you are unaware of the World Bank working in this area, please check “Don’t know”) Not Very Don't effective effective know at all D3 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D4 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10 Providing support for program D5 1 2 3 4 5 6 7 8 9 10 implementation In Malaysia, to what extent do you believe that the World Bank’s knowledge work and activities: To no To a very Don't degree at significant know all degree D6 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D7 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Malaysia’s development D8 1 2 3 4 5 6 7 8 9 10 priorities D9 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D10 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global D11 1 2 3 4 5 6 7 8 9 10 good practices. D12 Are useful in terms of the work you do 1 2 3 4 5 6 7 8 9 10 D13 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D14 Are appropriately translated 1 2 3 4 5 6 7 8 9 10 Are adaptable to Malaysia’s specific D15 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D16. Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know 76 The World Bank Malaysia Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D17. Overall, how would you rate the technical quality of the World Bank's knowledge work and activities, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality D18. To what extent do you believe that Malaysia received value for money from the World Bank’s products/services that were paid for on a fee for service basis? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 77 The World Bank Malaysia Country Survey 2013 SECTION E: THE FUTURE ROLE OF THE WORLD BANK IN MALAYSIA E1. How significant a role do you believe the World Bank SHOULD play in Malaysia’s economic and social development in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not a significant Very significant Don't know role at all role E2. Which of the following SHOULD the World Bank do to make itself of greater value in Malaysia? (Choose no more than TWO) 1 Improve the quality of its experts as related to Malaysia’s specific challenges 2 Focus primarily on advocacy issues 3 Reduce costs of fee-based services 4 Reach out more to groups outside of government 5 Ensure greater selectivity in its work 6 Provide more adequate data/knowledge/statistics/figures on Malaysia’s economy 7 Offer more innovative financial products 8 Offer more innovative knowledge services 9 Work faster 10 Other (please specify): ______________________________________________ 78 The World Bank Malaysia Country Survey 2013 SECTION F: COMMUNICATION AND INFORMATION SHARING F1. How do you get most of your information about economic and social development issues in Malaysia? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Magazines 8 On-line news sites 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Mobile phones (apps, instant messaging) 12 Other (please specify): ______________________________________________ F2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 Informal conversations and discussions 4 e-newsletters 5 World Bank seminars/workshops/conferences 6 World Bank publications and other written materials 7 Mobile phones 8 Social media (Facebook, Twitter, Youtube) 9 Blogs 10 Tablets and e-Reader 11 Other (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank will F3 Yes No now disclose any information in its possession that is not on a list of exceptions? F4 Do you use/have you used the World Bank website? Yes No Have you requested information from the World Bank on its activities in the past year? F5 Yes No (If YES please go to Question F6; if NO please go to F9) F6 Were you able to identify a point of contact at the World Bank? Yes No F7 Were you able to obtain the requested information? Yes No F8 Was the information useful? Yes No 79 The World Bank Malaysia Country Survey 2013 SECTION F: COMMUNICATION AND INFORMATION SHARING F9. Which do you primarily use? (Please mark only ONE response) 1 The World Bank’s country website (www.worldbank.org/MY) 2 The World Bank’s main website (www.worldbank.org) F10. Which Internet device do you use primarily when visiting a World Bank website? (Please mark only ONE response) 1 Desktop/laptop 2 Mobile (tablets/smart phones) F11. How often do you access World Bank information online? (Please mark only ONE response) 1 Daily 2 Weekly 3 Monthly 4 A few times a year 5 Rarely / Never F12. How frequently do you consult World Bank apps? (Please mark only ONE response) 1 Daily 2 Weekly 3 Monthly 4 A few times a year 5 Rarely / Never F13. Which of the following World Bank e-services are you currently subscribed to? (Choose all that apply) 1 World Bank E-newsletter 2 World Bank Blogs 3 World Bank Social media channels (including Facebook, Twitter, YouTube, Flickr) 4 Other (please specify): ______________________________________________ 80 The World Bank Malaysia Country Survey 2013 SECTION F: COMMUNICATION AND INFORMATION SHARING F14. How valuable do you consider the information you receive from the World Bank’s social media channels? 1 2 3 4 5 6 7 8 9 10 I do not use social media Not valuable Extremely Don't for information on the at all valuable know World Bank Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use/consult World Bank data more currently than I did F15 1 2 3 4 5 6 7 8 9 10 a few years ago I find the World Bank websites easy to navigate. (Only F16 1 2 3 4 5 6 7 8 9 10 answer if you have used a World Bank website) I find the information on the World Bank’s websites F17 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 website) When I need information from the World Bank I know F18 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10 etc.) The World Bank is responsive to my information F19 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 81 The World Bank Malaysia Country Survey 2013 SECTION G: BACKGROUND INFORMATION G1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Local Government Office or Staff 6 Bilateral Agency 7 Multilateral Agency 8 Private Sector Organization 9 Financial Sector/Private Bank 10 NGO 11 Media (Press, Radio, TV, Web, etc.) 12 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 13 Trade Union 14 Academia/Research Institute/Think Tank 15 Judiciary Branch 16 Other (please specify): ________________________ G2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agriculture/ rural development / food security 10 Law and justice / regulatory framework Natural resource management / environmental 2 Climate change / disaster management 11 sustainability Private sector development / foreign direct 3 Education 12 investment Public sector governance / public financial 4 Energy 13 management / anti corruption 5 Financial markets / banking 14 Social protection 6 Women’s issues 15 Transport Health / communicable/non-communicable 7 16 Urban development diseases 8 Information and communications technology 17 Water and sanitation 9 Job creation/employment 18 Other (please specify): _______________________ 82 The World Bank Malaysia Country Survey 2013 SECTION G: BACKGROUND INFORMATION G3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No G4. Which of the following describes most of your exposure to the World Bank in Malaysia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. Thank you for completing the survey! 83