Water safety plan case study in the Philippines

THE PHILIPPINES

ƚŚŝƌĚŽĨĂůůŝůůŶĞƐƐĞƐ ƐƵīĞƌĞĚďLJ&ŝůŝƉŝŶŽƐ ĂƌĞǁĂƚĞƌƌĞůĂƚĞĚ

Philippine uƟliƟes invest for water-Ɵght future Water Safety Plans are vital to future-proof drinking supplies in the Philippines where the challenges include spiralling demand, contaminated sources and coping with typhoons &ŝŌĞĞŶLJĞĂƌƐĂŐŽĨĞǁƉĞŽƉůĞŝŶƚŚĞWŚŝůŝƉƉŝŶĞ ĐĂƉŝƚĂů͕DĂŶŝůĂ͕ŚĂĚĂĐĐĞƐƐƚŽƐĂĨĞǁĂƚĞƌ͘ĞĨŽƌĞ ƉƌŝǀĂƟnjĂƟŽŶŽŶůLJĂƋƵĂƌƚĞƌŽĨƚŚĞĐŝƚLJ͛ƐƉŽƉƵůĂƟŽŶ ŽĨǁĞůůŽǀĞƌϭϬŵŝůůŝŽŶŚĂĚĂϮϰͲŚŽƵƌƉŝƉĞĚƐƵƉƉůLJ͘ dŚĞƌĞŵĂŝŶĚĞƌŚĂĚĂĐĐĞƐƐĨŽƌũƵƐƚĂĨĞǁŚŽƵƌƐĂ ĚĂLJŽƌŚĂĚŶŽƐĂĨĞĚƌŝŶŬŝŶŐǁĂƚĞƌĂƚĂůů͘DŽƐƚŽĨ ƚŚŽƐĞǁŝƚŚŽƵƚĂĐĐĞƐƐƚŽǁĂƚĞƌďĞůŽŶŐĞĚƚŽƚŚĞ ůŽǁͲŝŶĐŽŵĞŐƌŽƵƉƐůŝǀŝŶŐŝŶŝŶĨŽƌŵĂůƐĞƩůĞŵĞŶƚƐ ĂŶĚŚĂĚŶŽŽƉƟŽŶďƵƚƚŽďƵLJǁĂƚĞƌĨƌŽŵƉƌŝǀĂƚĞ ƚƌĂĚĞƌƐĂƚĞdžŽƌďŝƚĂŶƚƉƌŝĐĞƐ͘ dŚĞƐŝƚƵĂƟŽŶǁĂƐƌĞƉůĂLJĞĚĞůƐĞǁŚĞƌĞŝŶƚŚĞ ĐŽƵŶƚƌLJʹƐĂĨĞĂĐĐĞƐƐĨŽƌƌĞůĂƟǀĞůLJĨĞǁĂŶĚŚŝŐŚ ĐŽƐƚƐĨŽƌƚŚĞƌĞƐƚ͘WĂƌƚŽĨƚŚĞƉƌŽďůĞŵǁĂƐ ƚŚĞǁĂLJǁĂƚĞƌƐƵƉƉůLJǁĂƐŽƌŐĂŶŝnjĞĚ͘tŚŝůĞ ƌĞŐƵůĂƚŽƌLJƌĞĨŽƌŵƐŚĂĚŐŽŶĞƐŽŵĞǁĂLJƚŽ ĂůůŽǁŝŶŐǁĂƚĞƌƵƟůŝƟĞƐƚŽŵĂŬĞŝŶĚĞƉĞŶĚĞŶƚ ĚĞĐŝƐŝŽŶƐ͕ƚŚĞLJǁĞƌĞƐƟůůůĂƌŐĞůLJĐŽŶƚƌŽůůĞĚďLJ ŐŽǀĞƌŶŵĞŶƚ͘KǀĞƌƐƚĂĸŶŐĂŶĚĂƌƟĮĐŝĂůůLJůŽǁ ƚĂƌŝīƐǁĞƌĞƐŚŽƌƚͲƚĞƌŵŵĞĂƐƵƌĞƐǁŚŝĐŚŚĞůƉĞĚ ŬĞĞƉůŽĐĂůƉŽůŝƟĐŝĂŶƐŝŶŽĸĐĞ͕ďƵƚƚŚĞLJƐƚĂƌǀĞĚ ƚŚĞƵƟůŝƟĞƐŽĨŝŶǀĞƐƚŵĞŶƚĨƵŶĚƐ͘ĚĚƚŽƚŚĂƚ ĂƌĂƉŝĚůLJŐƌŽǁŝŶŐƉŽƉƵůĂƟŽŶǁŝƚŚďĂůůŽŽŶŝŶŐ ǁĂƚĞƌŶĞĞĚƐĂŶĚŝƚďĞĐĂŵĞĐůĞĂƌƚŚĂƚĚƌĂŵĂƟĐ ĐŚĂŶŐĞƐǁĞƌĞŶĞĞĚĞĚ͘ /ŶϭϵϵϳƚŚĞŐŽǀĞƌŶŵĞŶƚŝŶƚƌŽĚƵĐĞĚŵĂũŽƌ ƌĞĨŽƌŵƐƚŚƌŽƵŐŚƚŚĞtĂƚĞƌƌŝƐŝƐĐƚ͘/ŶƚŚĞ ĐĂƉŝƚĂů͕ƚŚĞƐĞƌǀŝĐĞĂƌĞĂŽĨƚŚĞDĞƚƌŽƉŽůŝƚĂŶ tĂƚĞƌǁŽƌŬƐĂŶĚ^ĞǁĞƌĂŐĞ^LJƐƚĞŵ;Dt^^ͿǁĂƐ ƐƉůŝƚŝŶƚǁŽĂŶĚƉƌŝǀĂƟnjĞĚ͕ǁŝƚŚƚŚĞϮϱͲLJĞĂƌ ĐŽŶĐĞƐƐŝŽŶĨŽƌƚŚĞĂƐƚŽŶĞǁŽŶďLJƚŚĞDĂŶŝůĂ tĂƚĞƌŽŵƉĂŶLJĂŶĚƚŚĞtĞƐƚŽŶĞďLJDĂLJŶŝůĂĚ tĂƚĞƌ^ĞƌǀŝĐĞƐ͘dŚĞDt^^ŝƐŶŽǁĂƌĞŐƵůĂƚŽƌ ƐĞƫŶŐĂŵďŝƟŽƵƐƚĂƌŐĞƚƐĨŽƌǁĂƚĞƌƋƵĂůŝƚLJ͕ ŝŶĐƌĞĂƐĞĚĚŝƐƚƌŝďƵƟŽŶĂŶĚůĞĂŬĂŐĞƌĞĚƵĐƟŽŶ͘

DŽƌĞĂŶĚŵŽƌĞ ŚŽƵƐĞŚŽůĚƐŝŶDĂŶŝůĂ ĂƌĞŶŽǁŚŽŽŬĞĚƵƉƚŽ ƚŚĞŝƌŽǁŶŵĞƚĞƌĞĚǁĂƚĞƌ ƐƵƉƉůŝĞƐ

DĂŶŝůĂďŽĂƐƚƐŽŶĞŽĨ ƚŚĞďŝŐŐĞƐƚǁĂƚĞƌ ƚƌĞĂƚŵĞŶƚƉůĂŶƚƐŝŶƐŝĂ

KƵƚƐŝĚĞDĂŶŝůĂƚŚĞ>ŽĐĂůtĂƚĞƌhƟůŝƟĞƐ ĚŵŝŶŝƐƚƌĂƟŽŶ;>thͿĐŽŶƟŶƵĞƐƚŽŽǀĞƌƐĞĞ ǁĂƚĞƌƐƵƉƉůLJŝŶƚŚĞĐŽƵŶƚƌLJ͛ƐϴϬϬǁĂƚĞƌĚŝƐƚƌŝĐƚƐ͘ tŚŝůĞϮϬŵŝůůŝŽŶƉĞŽƉůĞůŝǀŝŶŐŽƵƚƐŝĚĞƵƌďĂŶ ĐĞŶƚƌĞƐ;ĂƌŽƵŶĚϮϮйŽĨƚŚĞƉŽƉƵůĂƟŽŶͿŶŽǁŚĂǀĞ ĂĐĐĞƐƐƚŽƐĂĨĞǁĂƚĞƌ͕ĂƐŝŵŝůĂƌŶƵŵďĞƌĚŽŶŽƚ͘ ŽŶƐĞƋƵĞŶƚůLJ͕ĂƚŚŝƌĚŽĨĂůůŝůůŶĞƐƐĞƐƐƵīĞƌĞĚďLJ &ŝůŝƉŝŶŽƐĂƌĞǁĂƚĞƌƌĞůĂƚĞĚ͘ ĂĐŬŝŶƚŚĞĐĂƉŝƚĂů͕DĂLJŶŝůĂĚĂŶĚDĂŶŝůĂtĂƚĞƌƐĞƚ ĂďŽƵƚĚĞĂůŝŶŐǁŝƚŚƚŚĞƚǁŝŶĐŚĂůůĞŶŐĞƐŽĨĐƌĞĂŬŝŶŐ ŝŶĨƌĂƐƚƌƵĐƚƵƌĞĂŶĚƐƉŝƌĂůůŝŶŐĚĞŵĂŶĚ͘DĂŶŝůĂŝƐŽŶĞ ŽĨƚŚĞŵŽƐƚĚĞŶƐĞůLJƉŽƉƵůĂƚĞĚĂŶĚĨĂƐƚĞƐƚŐƌŽǁŝŶŐ ĐŝƟĞƐŽŶƚŚĞƉůĂŶĞƚ͕ǁŝƚŚƚŚĞǁŝĚĞƌŵĞƚƌŽƉŽůŝƚĂŶ ĂƌĞĂŶŽǁŚŽŵĞƚŽŽǀĞƌϮϬŵŝůůŝŽŶƉĞŽƉůĞ͘dŚĞ ƐƵƉƉůLJĂŶĚĚŝƐƚƌŝďƵƟŽŶƐLJƐƚĞŵǁĂƐŶĞǀĞƌĚĞƐŝŐŶĞĚ ƚŽĐŽƉĞǁŝƚŚƐƵĐŚŶƵŵďĞƌƐ͘dŚĞƉƌŽŐƌĂŵŵĞƚŽ ŵŽĚĞƌŶŝnjĞ͕ƌĞƉĂŝƌĂŶĚƌĞƉůĂĐĞƉŝƉĞƐ͕ĐŽŶŶĞĐƚŶĞǁ ĐƵƐƚŽŵĞƌƐĂŶĚŝŶĐƌĞĂƐĞƚŚĞǀŽůƵŵĞŽĨƚƌĞĂƚĞĚ ǁĂƚĞƌŝƐŝŵŵĞŶƐĞĂŶĚĐŽŶƟŶƵŽƵƐ͘ tĂƚĞƌ^ĂĨĞƚLJWůĂŶƐ;t^WƐͿŚĂǀĞŚĞůƉĞĚďŽƚŚ ĐŽŵƉĂŶŝĞƐŝĚĞŶƟĨLJƚŚĞŬĞLJƌŝƐŬƐĂŶĚƉƌŝŽƌŝƟnjĞ ŝŶǀĞƐƚŵĞŶƚƚŚƌŽƵŐŚƚŚĞƐLJƐƚĞŵ͘DĂLJŶŝůĂĚǁĂƐ

ƚŚĞƉŝŽŶĞĞƌ͕ƵŶĚĞƌŐŽŝŶŐƚƌĂŝŶŝŶŐŝŶϮϬϬϲĂŶĚ ůĂƵŶĐŚŝŶŐŝƚƐt^WŝŶϮϬϬϳ͘DĂŶŝůĂtĂƚĞƌĨŽůůŽǁĞĚ ŝŶƚŚĞƐĞĐŽŶĚƉŚĂƐĞŽĨt^WĂĐƟǀŝƟĞƐ͕ĐŽŵƉůĞƟŶŐ ŝƚƐƉůĂŶŝŶϮϬϭϬ͘EŽǁ͕>thŝƐŚĞůƉŝŶŐǁĂƚĞƌ ĚŝƐƚƌŝĐƚƐĂĐƌŽƐƐƚŚĞĐŽƵŶƚƌLJĚĞǀĞůŽƉƉůĂŶƐŽĨ ƚŚĞŝƌŽǁŶ͘ dŚĞt^WƐŚĂǀĞƐŚŽǁŶƚŚĂƚƐĞĐƵƌŝŶŐĨƵƚƵƌĞ ƐƵƉƉůŝĞƐŝƐĂƚŽƉƉƌŝŽƌŝƚLJ͘/ŶƐƵŵŵĞƌ͕ĚĞŵĂŶĚ ŽƵƚƐƚƌŝƉƐƐƵƉƉůLJ͕ǁŚŝůĞŝŶƚŚĞƚLJƉŚŽŽŶƐĞĂƐŽŶ ĐŽŶƚĂŵŝŶĂƟŽŶĂŶĚƚƵƌďŝĚŝƚLJůĞǀĞůƐƐƚƌĂŝŶƚŚĞ ƐLJƐƚĞŵƚŽďƌĞĂŬŝŶŐƉŽŝŶƚ͘ ,ŽǁĞǀĞƌ͕ƚŚĞƌĞŝƐĂƐŚŽƌƚĂŐĞŽĨŐŽŽĚƋƵĂůŝƚLJ ǁĂƚĞƌƐŽƵƌĐĞƐ͘^ĂŵƉůŝŶŐƐŚŽǁƐƚŚĂƚƵƉƚŽϱϴйŽĨ ŐƌŽƵŶĚǁĂƚĞƌŝƐĐŽŶƚĂŵŝŶĂƚĞĚǁŝƚŚĐŽůŝĨŽƌŵ͘KĨƚŚĞ ϰϮϭŵĂũŽƌƌŝǀĞƌƐŝŶƚŚĞĐŽƵŶƚƌLJ͕ϱϬĂƌĞƐĞƌŝŽƵƐůLJ ƉŽůůƵƚĞĚĂŶĚϰϬŚĂǀĞďĞĞŶĚĞĐůĂƌĞĚĐůŝŶŝĐĂůůLJĚĞĂĚ ƚŚƌŽƵŐŚĂĐŽŵďŝŶĂƟŽŶŽĨŝŶĚƵƐƚƌŝĂůƉŽůůƵƟŽŶ ĂŶĚƵŶƚƌĞĂƚĞĚŚŽƵƐĞŚŽůĚǁĂƐƚĞ͘tŝƚŚŽŶůLJϳйŽĨ ƚŚĞƉŽƉƵůĂƟŽŶĐŽŶŶĞĐƚĞĚƚŽĂƐĞǁĞƌĂŐĞƐLJƐƚĞŵ͕ ǁĂƚĞƌƉƌŽǀŝĚĞƌƐĂƌĞƉƌĞƉĂƌĞĚĨŽƌŵĂŶLJLJĞĂƌƐŽĨ ŝŶǀĞƐƚŵĞŶƚĂŶĚŚĂƌĚǁŽƌŬƚŽĂĐŚŝĞǀĞĂŶĚŵĂŝŶƚĂŝŶ ƚŚĞŐŽĂůŽĨƐĂĨĞĚƌŝŶŬŝŶŐǁĂƚĞƌĨŽƌĂůů͘

Where conservaƟon is good for business and water quality Maynilad Water Services is working with local communiƟes to change tradiƟonal livelihood pracƟces that contaminate catchment water dŚĞĨŽƌĞƐƚƐƵƌƌŽƵŶĚŝŶŐƚŚĞ/ƉŽZĞƐĞƌǀŽŝƌϱϬŬŵ ŶŽƌƚŚĞĂƐƚŽĨDĂŶŝůĂĐĂŶďĞĂĚĂŶŐĞƌŽƵƐƉůĂĐĞ͘ sŝƐŝƟŶŐDĂLJŶŝůĂĚƐƚĂīĂƌĞĂůǁĂLJƐĂĐĐŽŵƉĂŶŝĞĚ ďLJĂƌŵĞĚŐƵĂƌĚƐďĞĐĂƵƐĞŽĨƚŚĞƚŚƌĞĂƚŽĨĐůĂƐŚĞƐ ǁŝƚŚŝůůĞŐĂůůŽŐŐĞƌƐĂŶĚĐŚĂƌĐŽĂůͲŵĂŬĞƌƐ͘/Ŷ ĂƌĞĂƐǁŚĞƌĞƚŚĞŚŝůůƐŝĚĞƐĂƌĞƐƚƌŝƉƉĞĚŽĨƚƌĞĞƐďLJ ƚŚĞŝƌĂĐƟǀŝƟĞƐ͕ŚĞĂǀLJƌĂŝŶƐĐĂƵƐĞŵƵĚƐůŝĚĞƐĂŶĚ ŇĂƐŚŇŽŽĚƐǁŚŝĐŚŶŽƚŽŶůLJĐŽŶƚĂŵŝŶĂƚĞǁĂƚĞƌ ƐƵƉƉůŝĞƐ͕ďƵƚŚĂǀĞĂůƐŽƐǁĞƉƚĂǁĂLJƉĞŽƉůĞĂŶĚ ŚŽƵƐĞƐ͘ dŚĞ/ƉŽZĞƐĞƌǀŽŝƌŝƐĂǀŝƚĂůůŝŶŬŝŶƚŚĞĐŚĂŝŶƚŚĂƚ ƐƵƉƉůŝĞƐDĂŶŝůĂǁŝƚŚŽǀĞƌϵϳйŽĨŝƚƐǁĂƚĞƌ͘ hƉƐƚƌĞĂŵ͕ƚŚĞŶŐĂƚZĞƐĞƌǀŽŝƌĂŶĚŝƚƐĐĂƚĐŚŵĞŶƚ ĂƌĞĂŽĨĂƌŽƵŶĚϲϬϬŬŵϸŽŶƚŚĞĞĚŐĞŽĨƚŚĞ^ŝĞƌƌĂ DĂĚƌĞDŽƵŶƚĂŝŶƐƐƵƉƉůŝĞƐǁĂƚĞƌƚŽƚŚĞ/ƉŽǁŚŽƐĞ ŽǁŶĐĂƚĐŚŵĞŶƚĂĚĚƐƚŽƚŚĞƌĂǁǁĂƚĞƌƐƵƉƉůLJ͘/ƚ ŝƐƚŚĞŶĐŚĂŶŶĞůůĞĚĚŽǁŶƚŽDĂLJŶŝůĂĚ͛ƐƚƌĞĂƚŵĞŶƚ ƉůĂŶƚƐĂƚ>ĂDĞƐĂŽŶƚŚĞŽƵƚƐŬŝƌƚƐŽĨƚŚĞĐĂƉŝƚĂů͛Ɛ ƵƌďĂŶƐƉƌĂǁů͘ dŚĞĐŽŵƉĂŶLJ͛Ɛt^WŚĂƐŚŝŐŚůŝŐŚƚĞĚƚŚĂƚŽŶĞ ŽĨƚŚĞďŝŐŐĞƐƚƚŚƌĞĂƚƐƚŽǁĂƚĞƌƋƵĂůŝƚLJĐŽŵĞƐ ĨƌŽŵĚĞĨŽƌĞƐƚĂƟŽŶ͘dŚĞƐƚĞĞƉͲƐŝĚĞĚŚŝůůƐŝŶƚŚĞ ĐĂƚĐŚŵĞŶƚĂƌĞĂďĞĐŽŵĞƵŶƐƚĂďůĞĂŶĚůĂƌŐĞ ǀŽůƵŵĞƐŽĨƐŽŝůĂŶĚŽƚŚĞƌĚĞďƌŝƐĂƌĞǁĂƐŚĞĚ ŝŶƚŽƌŝǀĞƌƐĂŶĚƌĞƐĞƌǀŽŝƌƐ͕ůĞĂĚŝŶŐƚŽƚƵƌďŝĚŝƚLJ ůĞǀĞůƐƌĞŐƵůĂƌůLJĞdžĐĞĞĚŝŶŐϭϬϬϬEdh͘dŚŝƐ ŵĞĂŶƐĂƐŝŐŶŝĮĐĂŶƚĂŶĚĐŽƐƚůLJŝŶĐƌĞĂƐĞŝŶƚŚĞ ĐŚĞŵŝĐĂůƐŶĞĞĚĞĚƚŽƚƌĞĂƚƚŚĞǁĂƚĞƌĂŶĚĐĂŶ ůĞĂĚƚŽƌĞĚƵĐĞĚƚŚƌŽƵŐŚƉƵƚĂŶĚƚŚĞƌĞĨŽƌĞůŽǁĞƌ ƐƵƉƉůŝĞƐƚŽĐƵƐƚŽŵĞƌƐ͘tŝƚŚĚĞŵĂŶĚƌŝƐŝŶŐ͕ƚŚŝƐ ĐĂŶŶŽƚďĞĂůůŽǁĞĚ͘ZĂŐŝŶŐŇŽŽĚǁĂƚĞƌƐĂůƐŽ ĚŝƐƐŽůǀĞŵĂŶŐĂŶĞƐĞĨƌŽŵƚŚĞƵŶĚĞƌůLJŝŶŐƌŽĐŬ͕ ŶĞĐĞƐƐŝƚĂƟŶŐĨƵƌƚŚĞƌƚƌĞĂƚŵĞŶƚ͘

ŚŝĞĨZŽŐĞůŝŽƌƵnjĂŶĚŚŝƐ ĐŽŵŵƵŶŝƚLJŐƌŽǁƐĂƉůŝŶŐƐƚŽ ƌĞƉůĂĐĞƚƌĞĞƐůŽƐƚƚŚƌŽƵŐŚ ŝůůĞŐĂůůŽŐŐŝŶŐƚŽƉƌĞƐĞƌǀĞƚŚĞ ĐĂƚĐŚŵĞŶƚĂƌĞĂ

“A WSP was something we had to do. Our business is water, and if you want to stay in business you must have a plan to protect the quality of water. If you lose the faith and conĮdence of your customers you͛ve lost the business.” Francisco Arellano, head of Maynilad WSP team

dŚĞǀŝůůĂŐĞŽĨ^ŝƟŽŶŐŝŶĂŶ͕ŶĞƐƚůĞĚƵŶĚĞƌƚƌĞĞƐ ŽŶƚŚĞƐŚŽƌĞŽĨƚŚĞ/ƉŽZĞƐĞƌǀŽŝƌ͕ŝƐŚŽŵĞƚŽϰϯ ĨĂŵŝůŝĞƐŽĨƚŚĞŝŶĚŝŐĞŶŽƵƐƵŵĂŐĂƚĐŽŵŵƵŶŝƚLJ͕ ǁŚŽŚĂǀĞƚƌĂĚŝƟŽŶĂůůLJŵĂĚĞƚŚĞŝƌůŝǀŝŶŐĨƌŽŵ ĨĂƌŵŝŶŐ͕ĮƐŚŝŶŐĂŶĚŵĂŬŝŶŐĐŚĂƌĐŽĂů͘Ƶƚ ŶŽǁDĂLJŶŝůĂĚŝƐǁŽƌŬŝŶŐǁŝƚŚƚŚĞĐŽŵŵƵŶŝƚLJ ƚŽƌĞĚƵĐĞƉƌĂĐƟĐĞƐƚŚĂƚĂƌĞĚĂŵĂŐŝŶŐǁĂƚĞƌ ƐƵƉƉůŝĞƐ͘ >ĂŶĚĐůĞĂƌĞĚĨŽƌŐƌŽǁŝŶŐĐƌŽƉƐŝƐŶŽǁůŽĐĂƚĞĚ ĂǁĂLJĨƌŽŵƚŚĞƐŚŽƌĞůŝŶĞ͕ƌĞĚƵĐŝŶŐƚŚĞƌƵŶͲŽī ŽĨŵƵĚĂŶĚƐŽŝů͘ŚĂƌĐŽĂůͲŵĂŬŝŶŐŚĂƐĐŽŵĞƚŽ ĂŶĞŶĚ͕ǁŝƚŚĮƌĞǁŽŽĚŶŽǁĐŽůůĞĐƚĞĚĨƌŽŵĨĂůůĞŶ ƚƌĞĞƐ͘dŚŝƐĐŽŵĞƐĂƚĂĐŽƐƚĨŽƌƚŚĞƵŵĂŐĂƚ͕ ǁŚŽŚĂǀĞǀĞƌLJůŝŵŝƚĞĚƐŽƵƌĐĞƐŽĨŝŶĐŽŵĞ͘dŚĞ ĐŽŵƉĂŶLJƚŚĞƌĞĨŽƌĞĞŵƉůŽLJƐƚŚĞĐŽŵŵƵŶŝƚLJƚŽ ŐƌŽǁĂŶĚƉůĂŶƚƐĂƉůŝŶŐƐƚŽƌĞƉůĂĐĞůŽƐƚƚƌĞĞƐĂŶĚ ƚŽŵĂŝŶƚĂŝŶƚŚĞŝŶƚĞŐƌŝƚLJŽĨƚŚĞĨŽƌĞƐƚ͘ ͞/ƚ͛ƐŶŽƚďĞĞŶĚŝĸĐƵůƚĐŚĂŶŐŝŶŐŽƵƌůŝĨĞƐƚLJůĞĂƐ ŶŽǁǁĞŚĂǀĞĂĚŝīĞƌĞŶƚǁĂLJŽĨŵĂŬŝŶŐŵŽŶĞLJ͕͟ ƐĂLJƐƚŚĞǀŝůůĂŐĞĐŚŝĞĨZŽŐĞůŝŽƌƵnj͕͞ĂŶĚŝƚŵĂŬĞƐ ƵƐĨĞĞůƌĞĂůůLJŐŽŽĚƚŚĂƚǁĞĂƌĞŚĞůƉŝŶŐƉĞŽƉůĞ͘ /ĚŽŶ͛ƚůŝŬĞǁŚĂƚƚŚĞůŽŐŐĞƌƐŽƌĐŚĂƌĐŽĂůͲŵĂŬĞƌƐ ĂƌĞĚŽŝŶŐĂƐƚŚĞLJĂƌĞĚĞƐƚƌŽLJŝŶŐƚŚĞƉůĂĐĞƚŚĂƚ ǁĞůŝǀĞŝŶ͘͟ dŚĞƐĂƉůŝŶŐďƵƐŝŶĞƐƐŝƐĚŽŝŶŐǁĞůů͕ǁŝƚŚŽƚŚĞƌ ĐŽŵƉĂŶŝĞƐŶŽǁďƵLJŝŶŐLJŽƵŶŐƉůĂŶƚƐĨƌŽŵƚŚĞ ƵŵĂŐĂƚ͘DĂLJŶŝůĂĚĂŶĚƚŚĞĐŽŵŵƵŶŝƚLJĂƌĞŶŽǁ ůŽŽŬŝŶŐĂƚŽƚŚĞƌǁĂLJƐƚŽƌĞĚƵĐĞƉŽůůƵƚĂŶƚƐ͘>ŝŬĞ ϭϬŵŝůůŝŽŶŽĨƚŚĞŝƌĨĞůůŽǁ&ŝůŝƉŝŶŽƐ͕ƚŚĞƵŵĂŐĂƚ ŚĂǀĞŶŽĂĐĐĞƐƐƚŽƐĂŶŝƚĂƟŽŶ͕ƐŽƚŚĞŶĞdžƚƐƚĞƉŝƐ

^ĞĐƵƌŝƚLJĨŽƌĐĞƐƐĞŝnjĞƚŚĞ ƉƌŽĚƵĐƚƐŽĨŝůůĞŐĂůĂĐƟǀŝƟĞƐ͕ ŵĂŝŶůLJůŽŐƐĂŶĚĐŚĂƌĐŽĂů͕ŝŶ ƚŚĞĐĂƚĐŚŵĞŶƚĂƌĞĂ

ĨŽƌƚŚĞĐŽŵƉĂŶLJƚŽŝŶǀĞƐƚŝŶƚŽŝůĞƚƐĂŶĚĚƌĂŝŶƐƚŽ ƌĞĚƵĐĞƚŚĞƌŝƐŬƐƚŽǁĂƚĞƌƋƵĂůŝƚLJŝŶƚŚĞƌĞƐĞƌǀŽŝƌ͘ :ƵĂŶ'ŽŶnjĂůĞƐŝƐ,ĞĂĚŽĨKƉĞƌĂƟŽŶƐĂƚ>ĂDĞƐĂ dƌĞĂƚŵĞŶƚWůĂŶƚŶŽ͘ϭ͕ŽŶĞŽĨƚŚĞůĂƌŐĞƐƚŝŶƐŝĂ͘/ƚ ŝƐŚŝƐƌĞƐƉŽŶƐŝďŝůŝƚLJƚŽĞŶƐƵƌĞƚŚĂƚǁĂƚĞƌůĞĂǀŝŶŐƚŚĞ ƉůĂŶƚŝƐϭϬϬйƐĂĨĞ͕ϮϰŚŽƵƌƐĂĚĂLJ͕ƌĞŐĂƌĚůĞƐƐŽĨƚŚĞ ƋƵĂůŝƚLJŽĨƌĂǁǁĂƚĞƌďĞŝŶŐĨĞĚŝŶƚŽŝƚ͘DĂLJŶŝůĂĚ͛Ɛ t^WƉůĂLJƐĂŬĞLJƌŽůĞŝŶƚŚŝƐ͘ ͞tĞŚĂǀĞĨŽƌŵƵůĂƚĞĚŽƵƌt^WĞƐƉĞĐŝĂůůLJĨŽƌ ĞŵĞƌŐĞŶĐLJƐŝƚƵĂƟŽŶƐ͕͟ƐĂLJƐ'ŽŶnjĂůĞƐ͘͞tŚĞŶ ǁĞŚĂǀĞƚLJƉŚŽŽŶƐĂŶĚƚŚĞƌĞŝƐůŽƚƐŽĨƌĂŝŶ͕ƚŚĞ ǁĂƚĞƌďĞĐŽŵĞƐǀĞƌLJŵƵĚĚLJ͘/ŶƚŚĞt^WǁĞŚĂǀĞ ƚŚĞƉƌŽĐĞĚƵƌĞƐƚŽĐŽǀĞƌƚŚŝƐƉĂƌƟĐƵůĂƌƚLJƉĞŽĨ

ƐŝƚƵĂƟŽŶ͘ůƐŽƚŚĞƌĞĂƌĞŽĐĐĂƐŝŽŶƐǁŚĞŶǁĞŐĞƚ ůŽƚƐŽĨŵĂŶŐĂŶĞƐĞĚŝƐƐŽůǀĞĚŝŶƚŚĞǁĂƚĞƌĂŶĚ ƚŚĞƌĞŝƐĂƉƌŽĐĞĚƵƌĞŝŶƚŚĞt^WƚŽĂĚĚƌĞƐƐ ƚŚŝƐƉƌŽďůĞŵ͘͟ DĂLJŶŝůĂĚŚĂƐŽǀĞƌϴϬϬŵŽŶŝƚŽƌŝŶŐƉŽŝŶƚƐ ƚŚƌŽƵŐŚŽƵƚŝƚƐĚŝƐƚƌŝďƵƟŽŶŶĞƚǁŽƌŬ͕ǁŚŝĐŚ ƐƵƉƉůŝĞƐŽǀĞƌϵ͘ϱŵŝůůŝŽŶƉĞŽƉůĞ͕ƚŽĞŶƐƵƌĞ ĐŽŶƐŝƐƚĞŶƚǁĂƚĞƌƋƵĂůŝƚLJ͘tŚĞŶƚŚĞĐŽŵƉĂŶLJ ƚŽŽŬŽǀĞƌƚŚĞĐŽŶĐĞƐƐŝŽŶŝŶϭϵϵϳŶĞĂƌůLJϳϬйŽĨ ƚƌĞĂƚĞĚǁĂƚĞƌǁĂƐďĞŝŶŐůŽƐƚƚŚƌŽƵŐŚůĞĂŬƐĂŶĚ ŝůůĞŐĂůĐŽŶŶĞĐƟŽŶƐ͘dŚĂƚŚĂƐďĞĞŶƌĞĚƵĐĞĚƚŽϱϬй ƚŽĚĂLJ͕ĂŶĚƚŚƌŽƵŐŚĂƉƌŽŐƌĂŵŵĞŽĨƌĞƉĂŝƌĂŶĚ ƌĞƉůĂĐĞŵĞŶƚƚŚĞĐŽŵƉĂŶLJŝƐŚŽƉŝŶŐƚŽĐƵƚŝƚƚŽ ϮϬй͘ƵƚƚŚĞůĞĂŬƐŵĞĂŶƐĂĨĞǁĂƚĞƌĞŶƚĞƌŝŶŐƚŚĞ

ĚŝƐƚƌŝďƵƟŽŶƐLJƐƚĞŵĐĂŶďĞĐŽŵĞĐŽŶƚĂŵŝŶĂƚĞĚ ĂŶĚĐŽŶƐĞƋƵĞŶƚůLJŽŶůLJϴϬʹϵϬйŽĨDĂLJŶŝůĂĚ ĐƵƐƚŽŵĞƌƐĐƵƌƌĞŶƚůLJƌĞĐĞŝǀĞƉŽƚĂďůĞǁĂƚĞƌ͘ dŚĞĚŝƐĐŝƉůŝŶĞĂŶĚƌŝŐŽƵƌŽĨĚƌĂǁŝŶŐƵƉĂŶĚ ŝŵƉůĞŵĞŶƟŶŐĂt^WŝƐĂŚƵŐĞĐŽŵŵŝƚŵĞŶƚĂŶĚ ƐŽŵĞƚŚŝŶŐǁĂƚĞƌƐƵƉƉůŝĞƌƐŵĂLJďĞƌĞůƵĐƚĂŶƚƚŽ ĚŽ͘&ƌĂŶĐŝƐĐŽƌĞůůĂŶŽ͕ǁŚŽůĞĂĚƐDĂLJŶŝůĂĚ͛Ɛ t^WƚĞĂŵ͕ƐĂLJƐŚŝƐĂƌŐƵŵĞŶƚƚŽƐĞŶŝŽƌďŽƐƐĞƐ ǁĂƐƐŝŵƉůĞ͘͞/ƐĂŝĚŝƚǁĂƐƐŽŵĞƚŚŝŶŐǁĞŚĂĚƚŽĚŽ ǁŚĞƚŚĞƌǁĞůŝŬĞĚŝƚŽƌŶŽƚ͘KƵƌďƵƐŝŶĞƐƐŝƐǁĂƚĞƌ͕ ĂŶĚŝĨLJŽƵǁĂŶƚƚŽƐƚĂLJŝŶďƵƐŝŶĞƐƐLJŽƵŵƵƐƚŚĂǀĞ ĂƉůĂŶƚŽƉƌŽƚĞĐƚƚŚĞƋƵĂůŝƚLJŽĨǁĂƚĞƌ͘/ĨLJŽƵůŽƐĞ ƚŚĞĨĂŝƚŚĂŶĚĐŽŶĮĚĞŶĐĞŽĨLJŽƵƌĐƵƐƚŽŵĞƌƐ͕LJŽƵ͛ǀĞ ůŽƐƚƚŚĞďƵƐŝŶĞƐƐ͘͟

tĂƐƚĞǁĂƚĞƌƚƌĞĂƚŵĞŶƚŝƐǀŝƚĂůƚŽ ƉƌĞǀĞŶƚĨƵƌƚŚĞƌĐŽŶƚĂŵŝŶĂƟŽŶ ŽĨƌŝǀĞƌƐ͕ĂŶŝŵƉŽƌƚĂŶƚƐŽƵƌĐĞŽĨ ĨƵƚƵƌĞǁĂƚĞƌƐƵƉƉůŝĞƐ

State of inter-dependence Manila Water ͛s sidž million customers are healthier and wealthier thanks to the much-improved water supply system devised in partnership with the community. With demand increasing the challenge is to tackle chronic river polluƟon DĂLJŶŝůĂĚĂŶĚDĂŶŝůĂtĂƚĞƌƐŚĂƌĞƚŚĞƐĂŵĞǁĂƚĞƌ ƐŽƵƌĐĞ͘tĂƚĞƌŇŽǁŝŶŐĨƌŽŵƚŚĞ/ƉŽZĞƐĞƌǀŽŝƌŝƐƐƉůŝƚ ďĞƚǁĞĞŶƚŚĞƚǁŽƉƌŽǀŝĚĞƌƐŶĞĂƌ>ĂDĞƐĂĂŵ͕ǁŝƚŚϰϬй ŐŽŝŶŐƚŽDĂŶŝůĂtĂƚĞƌĂŶĚϲϬйƚŽDĂLJŶŝůĂĚ͕ƌĞŇĞĐƟŶŐ ƚŚĞƉƌŽƉŽƌƟŽŶŽĨDĂŶŝůĂ͛ƐƉŽƉƵůĂƟŽŶƚŚĂƚĞĂĐŚƐĞƌǀĞƐ͘ tŚĞŶDĂŶŝůĂtĂƚĞƌƚŽŽŬŽǀĞƌƚŚĞĂƐƚŽŶĞĐŽŶĐĞƐƐŝŽŶ ŝŶϭϵϵϳ͕ŶĞĂƌůLJƚǁŽͲƚŚŝƌĚƐŽĨƚŚĞǁĂƚĞƌƚŚĂƚŝƚƚƌĞĂƚĞĚ ǁĂƐůŽƐƚŝŶƚŚĞĚŝƐƚƌŝďƵƟŽŶƐLJƐƚĞŵ͘dŚĞĐŽŵƉĂŶLJ ƌĞĐŽŐŶŝnjĞĚƚŚĂƚƚŚŝƐƉŽƐĞĚĂŵĂũŽƌƚŚƌĞĂƚƚŽǁĂƚĞƌ ƐĂĨĞƚLJ͘EŽƚŽŶůLJǁĞƌĞĐƵƐƚŽŵĞƌƐďĞŝŶŐĚĞŶŝĞĚƚŚĞǁĂƚĞƌ ƚŚĞLJŶĞĞĚĞĚďƵƚƚŚĞŝƌƐƵƉƉůŝĞƐĐŽƵůĚďĞĐŽŶƚĂŵŝŶĂƚĞĚ ƚŚƌŽƵŐŚůĞĂŬƐ͘/ƚĂůƐŽŚĂŵƉĞƌĞĚƚŚĞĐŽŵƉĂŶLJ͛ƐĂďŝůŝƚLJ ƚŽĐŽŶŶĞĐƚŵŽƌĞƉĞŽƉůĞƐĂĨĞůLJďĞĐĂƵƐĞŚŝŐŚĞƌĚĞŵĂŶĚ ĨƵƌƚŚĞƌůŽǁĞƌƐƚŚĞƉƌĞƐƐƵƌĞŝŶƚŚĞƐLJƐƚĞŵ͕ŚĞŝŐŚƚĞŶŝŶŐ ƚŚĞĐŚĂŶĐĞŽĨĐŽŶƚĂŵŝŶĂƟŽŶďLJŝŶŐƌĞƐƐ͘>ĞĂŬƐǁĞƌĞ ƌĞƉĂŝƌĞĚĂŶĚŶĞǁƉŝƉĞƐůĂŝĚʹϯϰϬϬŬŵƚŽĚĂƚĞ͘&ĂƵůƚLJŽĨ ŝŶĂĐĐƵƌĂƚĞŵĞƚĞƌƐǁĞƌĞƌĞŵŽǀĞĚĂŶĚŵŽƌĞƌĞůŝĂďůĞŽŶĞƐ ŝŶƐƚĂůůĞĚ͘,ŽǁĞǀĞƌ͕ƚĂĐŬůŝŶŐƚŚĞůŽƐƐĞƐĐĂƵƐĞĚďLJŝůůĞŐĂů ĐŽŶŶĞĐƟŽŶƐƉƌŽǀĞĚŵŽƌĞĚŝĸĐƵůƚ͘

:ƵƐƚĂƐǁŝƚŚDĂLJŶŝůĂĚƚŚĞƐŽůƵƟŽŶĐĂŵĞƚŚƌŽƵŐŚ ǁŽƌŬŝŶŐǁŝƚŚůŽĐĂůƉĞŽƉůĞ͘DĂŶŝůĂtĂƚĞƌĞŶƚĞƌĞĚ ƉĂƌƚŶĞƌƐŚŝƉƐǁŝƚŚĐŽŵŵƵŶŝƟĞƐƵŶĚĞƌŝƚƐ ͞dƵďŝŐWĂƌĂƐĂĂƌĂŶŐĂLJ͟;tĂƚĞƌĨŽƌƚŚĞWŽŽƌͿ ƉƌŽŐƌĂŵŵĞ͕ƐƵƉƉůLJŝŶŐƐĂĨĞǁĂƚĞƌƚŽŝŶĚŝǀŝĚƵĂů ŚŽƵƐĞŚŽůĚƐ͕ǁŚŽƉĂLJĨŽƌƚŚĞŝƌǁĂƚĞƌĐŽŶƐƵŵƉƟŽŶ ďĂƐĞĚŽŶƐĞƉĂƌĂƚĞŵĞƚĞƌƌĞĂĚŝŶŐƐ͘dŚŝƐŝŶŝƟĂƟǀĞ

“We are mandated by the regulator to meet parƟcular target for water service connecƟons. ut of course we also understand the plight of the poor. While we sƟll make money we provide water that is safer, cheaper and easier (to access) than before.” Zoy 'onnjaga, usiness one Manager /ŵƉƌŽǀŝŶŐǁĂƚĞƌƐƵƉƉůŝĞƐ ĨŽƌDĂŶŝůĂ͛ƐƉŽŽƌĞƐƚƉĞŽƉůĞ ŝƐĂŵĂũŽƌƚĂƌŐĞƚĨŽƌƚŚĞ ŐŽǀĞƌŶŵĞŶƚĂŶĚǁĂƚĞƌƐƵƉƉůŝĞƌ

ŚĂƐƌĞƐƵůƚĞĚŝŶĐŽŵŵƵŶŝƚLJŵĞŵďĞƌƐƉĂLJŝŶŐ ƐŝŐŶŝĮĐĂŶƚůLJůĞƐƐƚŚĂŶƚŚĞLJǁĞƌĞƚŽƉƌŝǀĂƚĞƐĞůůĞƌƐ͘ ͞/ƚĚƌĂŵĂƟĐĂůůLJƌĞĚƵĐĞĚůŽƐƐĞƐ͕͟ƐĂLJƐDĂŶŝůĂ tĂƚĞƌ͛ƐƵďĂŽƵƐŝŶĞƐƐŽŶĞDĂŶĂŐĞƌ͕ZŽLJEĞŝů 'ŽŶnjĂŐĂ͘͞ĞĨŽƌĞ͕ƐLJŶĚŝĐĂƚĞƐǁŽƵůĚŝůůĞŐĂůůLJ ƚĂƉŝŶƚŽƉŝƉĞƐĂŶĚƐĞůůǁĂƚĞƌĨŽƌŚƵŐĞƉƌŽĮƚ͘ dŚĞLJǁŽƵůĚĚŽĞǀĞƌLJƚŚŝŶŐƚŚĞLJĐŽƵůĚƚŽĚĞůĂLJ ĂĐŽŵŵƵŶŝƚLJ͛ƐĂƉƉůŝĐĂƟŽŶĨŽƌĂƉƌŽƉĞƌƐƵƉƉůLJ͘ ,ŽǁĞǀĞƌ͕ďLJƉĂƌƚŶĞƌŝŶŐǁŝƚŚĐŽŵŵƵŶŝƟĞƐǁĞ ǁĞƌĞĂďůĞƚŽŵĂŬĞƚŚĞŵĂǁĂƌĞƚŚĂƚŝůůĞŐĂůƚĂƉƉŝŶŐ ĐĂŶĐŽŶƚĂŵŝŶĂƚĞƐƵƉƉůŝĞƐĂŶĚĞŶĚĂŶŐĞƌŚĞĂůƚŚ͘ ŽŵŵƵŶŝƟĞƐĂůƐŽƌĞĂůŝnjĞĚƚŚĞLJǁĞƌĞƉĂLJŝŶŐĨĂƌƚŽŽ ŵƵĐŚĨŽƌǁĂƚĞƌĨƌŽŵŝůůĞŐĂůƐĞůůĞƌƐĂŶĚƚŚĞLJĐŽƵůĚ ŚĂǀĞĂĐŚĞĂƉĞƌ͕ŵŽƌĞƌĞůŝĂďůĞĂŶĚŵŽƌĞĐŽŶǀĞŶŝĞŶƚ ƐƵƉƉůLJďLJǁŽƌŬŝŶŐǁŝƚŚƵƐ͘͟ ^ĂǀŝŶŐŵŽŶĞLJ͕ƐƉĞŶĚŝŶŐůĞƐƐƟŵĞĐŽůůĞĐƟŶŐǁĂƚĞƌ ĂŶĚďĞŝŶŐŚĞĂůƚŚŝĞƌŚĂǀĞĂůůŽǁĞĚĐŽŵŵƵŶŝƟĞƐ ƚŽďĞĐŽŵĞŵŽƌĞƉƌŽĚƵĐƟǀĞĂŶĚŚĂƐůĞĚƚŽĂŶ ŝŶĐƌĞĂƐĞŝŶĚŝƐƉŽƐĂďůĞŝŶĐŽŵĞƐ͘͞tĞƵƐĞĚƚŽ ƉĂLJĂƌŽƵŶĚϮϬϬWĞƐŽƐĂŵŽŶƚŚĨŽƌǁĂƚĞƌ͕͟ƐĂLJƐ KƉŚĞůŝĂďĂŶƚĞ͕ĂůĞĂĚĞƌŽĨƚŚĞ<Ͳ:ŽŵŵƵŶŝƚLJ ŝŶYƵĞnjŽŶŝƚLJ͕ŽŶĞŽĨƐĞǀĞƌĂůĐŝƟĞƐŝŶDĞƚƌŽ DĂŶŝůĂďĞŶĞĮƟŶŐĨƌŽŵƚŚĞdƵďŝŐWĂƌĂƐĂĂƌĂŶŐĂLJ WƌŽŐƌĂŵŵĞ͘͞tĞĐŽƵůĚƐƉĞŶĚĂƐŵƵĐŚĂƐϮϬWĞƐŽƐ ŝŶĂƐŝŶŐůĞĚĂLJŝĨǁĞǁĞƌĞĚŽŝŶŐůĂƵŶĚƌLJ͘ƵƚŶŽǁĂ ƚLJƉŝĐĂůĨĂŵŝůLJƉĂLJƐũƵƐƚϳϬWĞƐŽƐĂŵŽŶƚŚŝŶƚŽƚĂů͘ /ƚ͛ƐŵĂĚĞĂďŝŐĚŝīĞƌĞŶĐĞƚŽƵƐĂƐǁĞŶŽůŽŶŐĞƌŐĞƚ ƟƌĞĚŚĂǀŝŶŐƚŽĨĞƚĐŚǁĂƚĞƌĂŶĚĂƚƚŚĞƐĂŵĞƟŵĞŝƚ ŚĞůƉƐƚŚĂƚǁĞ͛ƌĞƉĂLJŝŶŐůĞƐƐ͘͟

,ŝŐŚĞƌŝŶĐŽŵĞƐŵĞĂŶŵŽƌĞĨĂŵŝůŝĞƐĂƌĞŶŽǁ ĂďůĞƚŽƉĂLJƚŚĞĐŽŶŶĞĐƟŽŶĐŚĂƌŐĞƚŽŚĂǀĞǁĂƚĞƌ ƉŝƉĞĚĚŝƌĞĐƚůLJŝŶƚŽƚŚĞŝƌŚŽŵĞƐ͕ĂůƵdžƵƌLJĨĞǁĞǀĞƌ ŝŵĂŐŝŶĞĚ͘DĂŶŝůĂtĂƚĞƌŚĂƐĚŽƵďůĞĚƚŚĞŶƵŵďĞƌ ŽĨĐƵƐƚŽŵĞƌƐƐŝŶĐĞƉƌŝǀĂƟnjĂƟŽŶƚŽƐŽŵĞƐŝdžŵŝůůŝŽŶ ƉĞŽƉůĞ͘dŚĞĐŽŵƉĂŶLJĂůůŽǁƐĐƵƐƚŽŵĞƌƐƚŽƐƚĂŐŐĞƌ ĐŽŶŶĞĐƟŽŶƉĂLJŵĞŶƚƐĂŶĚŚĂƐƐĞĐƵƌĞĚƐƵďƐŝĚŝĞƐƚŽ ŵĂŬĞĨĞĞƐŵŽƌĞĂīŽƌĚĂďůĞ͘͞tĞĂƌĞŵĂŶĚĂƚĞĚďLJ ƚŚĞƌĞŐƵůĂƚŽƌLJĂƵƚŚŽƌŝƚLJƚŽŵĞĞƚƉĂƌƟĐƵůĂƌƚĂƌŐĞƚƐ ĨŽƌǁĂƚĞƌƐĞƌǀŝĐĞĐŽŶŶĞĐƟŽŶƐ͕͟ƐĂLJƐ'ŽŶnjĂŐĂ͕ǁŚŽ ƐƉĞŶĚƐƐĞǀĞƌĂůĚĂLJƐĂǁĞĞŬůŝĂŝƐŝŶŐǁŝƚŚƚŚĞůŽĐĂů ĐŽŵŵƵŶŝƟĞƐŝŶŚŝƐďƵƐŝŶĞƐƐnjŽŶĞ͘͞ƵƚŽĨĐŽƵƌƐĞ ǁĞĂůƐŽƵŶĚĞƌƐƚĂŶĚƚŚĞƉůŝŐŚƚŽĨƚŚĞƉŽŽƌ͘tŚŝůĞ ǁĞƐƟůůŵĂŬĞŵŽŶĞLJ͕ǁĞƉƌŽǀŝĚĞǁĂƚĞƌƚŚĂƚŝƐ ƐĂĨĞƌ͕ĐŚĞĂƉĞƌĂŶĚĞĂƐŝĞƌƚŚĂŶďĞĨŽƌĞ͘͟ WŝƉŝŶŐǁĂƚĞƌĚŝƌĞĐƚůLJƚŽƉĞŽƉůĞ͛ƐŚŽŵĞƐŝŶĐƌĞĂƐĞƐ ǁĂƚĞƌƐĂĨĞƚLJďLJĞŶĚŝŶŐƚŚĞŶĞĐĞƐƐŝƚLJƚŽƐƚŽƌĞ ǁĂƚĞƌĂƌŽƵŶĚƚŚĞŚŽƵƐĞǁŚŝĐŚĐĂƌƌŝĞƐǁŝƚŚŝƚĂ ƌŝƐŬŽĨĐŽŶƚĂŵŝŶĂƟŽŶ͘tĂƚĞƌůŽƐƐĞƐŚĂǀĞďĞĞŶ ƌĞĚƵĐĞĚƚŽũƵƐƚϭϮй͕ĂĨĞĂƚƚŚĂƚŚĂƐďƌŽƵŐŚƚ DĂŶŝůĂtĂƚĞƌŝŶƚĞƌŶĂƟŽŶĂůƌĞĐŽŐŶŝƟŽŶĂŶĚ ĞŶǀŝŽƵƐĂƩĞŶƟŽŶĨƌŽŵǁĂƚĞƌĐŽŵƉĂŶŝĞƐĂƌŽƵŶĚ ƚŚĞǁŽƌůĚ͘ƵƐƚŽŵĞƌƐƌĞĂůŝnjĞƚŚĂƚƐƚŽůĞŶǁĂƚĞƌ ƌĞĚƵĐĞƐƐƵƉƉůŝĞƐ͕ŝŶĐƌĞĂƐĞƐƚŚĞŝƌďŝůůƐĂŶĚĐĂŶ

Summary of good pracƟces tŽƌŬŝŶŐǁŝƚŚůŽĐĂůĐŽŵŵƵŶŝƟĞƐĂƚƚŚĞƐŽƵƌĐĞ ƚŽĂĚĚƌĞƐƐŝůůĞŐĂůůŽŐŐŝŶŐ͕ĞƌŽƐŝŽŶĂŶĚŝŶĐƌĞĂƐĞƐ ŝŶƚƵƌďŝĚŝƚLJ͘ WƌĞƉĂƌĂƟŽŶŽĨĞŵĞƌŐĞŶĐLJƉůĂŶƐĂƚƚŚĞƚƌĞĂƚŵĞŶƚ ƉůĂŶƚƚŽĂĚĚƌĞƐƐĞdžƚƌĞŵĞƐĐĞŶĂƌŝŽƐŽŶǁĂƚĞƌ ƋƵĂůŝƚLJ͘ZĞƉĂŝƌŝŶŐůĞĂŬƐŝŶƚŚĞĚŝƐƚƌŝďƵƟŽŶůŝŶĞ ĂŶĚǁŽƌŬŝŶŐǁŝƚŚĐŽŵŵƵŶŝƟĞƐƚŽŵŝŶŝŵŝnjĞůĞĂŬƐ ĂŶĚŝůůĞŐĂůĐŽŶŶĞĐƟŽŶƐ͘ dĂŬŝŶŐĂĐƟŽŶƌĞŐĂƌĚŝŶŐǁĂƐƚĞǁĂƚĞƌƚƌĞĂƚŵĞŶƚ ƚŽƉƌŽƚĞĐƚǁĂƚĞƌƐŽƵƌĐĞƐ͕ƉƌĞǀĞŶƚĐŽŶƚĂŵŝŶĂƟŽŶ ŽĨǁĂƚĞƌƐƵƉƉůLJĂŶĚĞdžƉĂŶĚŝŶŐŽƉƟŽŶƐĨŽƌŶĞǁ ǁĂƚĞƌƐŽƵƌĐĞƐŝŶƚŚĞĨƵƚƵƌĞ͘

ƚŚĞĂŵŽƵŶƚŽĨƌĂǁƐĞǁĂŐĞĞŶƚĞƌŝŶŐƚŚĞĐĂƉŝƚĂů͛Ɛ ƌŝǀĞƌƐ͘ ͞tĞƉƌŝŵĂƌŝůLJƚƌĞĂƚǁĂƐƚĞǁĂƚĞƌďĞĐĂƵƐĞǁĞǁĂŶƚ ƚŽƉƌŽƚĞĐƚĂŶĚƌĞŚĂďŝůŝƚĂƚĞŽƵƌƌŝǀĞƌƐLJƐƚĞŵƐ͕͟ƐĂLJƐ 'ƌĂnjŝĞůƌĂŶnjĂDĞŶĚĞnj͕ƚŚĞDĂŶĂŐĞƌĂƚKůĂŶĚĞƐ ^ĞǁĂŐĞdƌĞĂƚŵĞŶƚWůĂŶƚŽŶƚŚĞďĂŶŬƐŽĨƚŚĞ DĂƌŝŬŝŶĂZŝǀĞƌ͘͞/ĨǁĞŚĂǀĞŵŽƌĞĐƵƐƚŽŵĞƌƐƚŚĞŶ ǁĞ͛ůůŚĂǀĞƚŚĞƉƌŽďůĞŵŽĨǁŚĞƌĞǁĞ͛ůůŐĞƚǁĂƚĞƌ ƐƵƉƉůŝĞƐĨƌŽŵ͘LJƉƌŽƚĞĐƟŶŐĂůůŽƵƌƌŝǀĞƌƐLJƐƚĞŵƐ ƚŚĞƐĞĐŽƵůĚĞǀĞŶƚƵĂůůLJďĞĐŽŵĞŽƵƌŶĞǁǁĂƚĞƌ ƐŽƵƌĐĞƐ͘/ƚŝƐƉĂƌƚŽĨŽƵƌƐƵƐƚĂŝŶĂďůĞĚĞǀĞůŽƉŵĞŶƚ ĂĚǀŽĐĂĐLJͲǁĞƚƌĞĂƚǁŚĂƚǁĞƉƌŽǀŝĚĞƚŽŽƵƌ ĐƵƐƚŽŵĞƌƐ͘͟ ŶƚŽŶŝŽDĂŐƟďĂLJ͕>ƵnjŽŶƌĞĂDĂŶĂŐĞƌŽĨƚŚĞ>ŽĐĂů tĂƚĞƌhƟůŝƟĞƐĚŵŝŶŝƐƚƌĂƟŽŶ͕ǁŚŝĐŚŚĂƐ ďĞĞŶĐŚĂŵƉŝŽŶŝŶŐt^WƐĂĐƌŽƐƐƚŚĞWŚŝůŝƉƉŝŶĞƐ͕ƐĂLJƐ ŽƚŚĞƌǁĂƚĞƌĐŽŵƉĂŶŝĞƐƐŚŽƵůĚĨŽůůŽǁDĂLJŶŝůĂĚĂŶĚ DĂŶŝůĂtĂƚĞƌ͛ƐůĞĂĚ͗͞t^WƐŚŽƵůĚďĞŝŵƉůĞŵĞŶƚĞĚ ŽŶĂǀĞƌLJƐƉĞĐŝĮĐďĂƐŝƐ͕͟ŚĞƐĂLJƐ͘͞dŚĞƌĞƐŚŽƵůĚďĞ ĂƚŚŽƌŽƵŐŚĂŶĂůLJƐŝƐŽĨƚŚĞŶĞĞĚƐŽĨĂĐĞƌƚĂŝŶǁĂƚĞƌ ƵƟůŝƚLJ͕ŽĨĂĐĞƌƚĂŝŶŵƵŶŝĐŝƉĂůŝƚLJ͕ƐŽƚŚĂƚƚŚĞƉůĂŶĐĂŶ ďĞĐƵƐƚŽŵŝnjĞĚƚŽƚŚĞŝƌŶĞĞĚƐĂŶĚĐĂŶďĞƌĞƐƉŽŶƐŝǀĞ ƚŽƉƌŽŵŽƚĞĂŚĞĂůƚŚLJĐŽŵŵƵŶŝƚLJƚŚƌŽƵŐŚƚŚĞŝƌ ǁĂƚĞƌƐĞƌǀŝĐĞ͘/ƚŵĞĂŶƐŐŽŝŶŐƚŽƚŚĞƐƉĞĐŝĮĐƉĂƌƚƐŽĨ ƚŚĞǁĂƚĞƌƐƵƉƉůLJƐLJƐƚĞŵʹƌĂǁǁĂƚĞƌ͕ŚŽǁǁĂƚĞƌŝƐ ƚƌĂŶƐƉŽƌƚĞĚ͕ŚŽǁŝƚŝƐƐƚŽƌĞĚĂŶĚƚƌĞĂƚĞĚ͕ĂŶĚƚŚĞŝƌ ƉƌĂĐƟĐĞƐŝŶƐĞƌǀŝĐĞĚĞůŝǀĞƌLJƚŽŚŽƵƐĞŚŽůĚƐ͘dŚĂƚ͛ƐĂ ůŽƚŽĨƚŚŝŶŐƐƚŽďĞůŽŽŬĞĚŝŶƚŽ͘ŶĚƚŚĞǁĂƚĞƌƵƟůŝƟĞƐ ĂƌĞŶŽƚĂůǁĂLJƐƚŚĞƐĂŵĞʹĞĂĐŚŽŶĞŝƐƵŶŝƋƵĞ͘͟

ĐĂƵƐĞĐŽŶƚĂŵŝŶĂƟŽŶ͕ƐŽĐŽŵŵƵŶŝƟĞƐĂƌĞǀŝŐŝůĂŶƚ ĂŶĚƌĞĂĚŝůLJƌĞƉŽƌƚĐƌŝŵŝŶĂůŝƚLJ͘ DĂŶŝůĂtĂƚĞƌďĞŐĂŶĚĞǀĞůŽƉŝŶŐĂt^WŝŶϮϬϬϴ͘ tŚŝůĞƚŚĞĐŽŵƉĂŶLJŚĂĚďĞĞŶŝŵƉůĞŵĞŶƟŶŐŵĂŶLJ ŽĨƚŚĞŝĚĞĂƐĂŶĚƉƌĂĐƟĐĞƐŽĨt^WƐĨŽƌĂŶƵŵďĞƌ ŽĨLJĞĂƌƐ͕ŐŽŝŶŐƚŚƌŽƵŐŚĂĨŽƌŵĂůƉƌŽĐĞƐƐŽĨƌĞǀŝĞǁ ĨĂĐŝůŝƚĂƚĞĚďLJŝŶƚĞƌŶĂƟŽŶĂůĞdžƉĞƌƚƐĞŶŐĂŐĞĚ ďLJt,KŚŝŐŚůŝŐŚƚĞĚŐĂƉƐĂŶĚŝŶĐŽŶƐŝƐƚĞŶĐŝĞƐ͘ ͞KǀĞƌĂůů͕ƚŚĞt^WŚĞůƉĞĚƵƐƚŽƚĂŬĞĂŚŽůŝƐƟĐ ĂƉƉƌŽĂĐŚ͕͟ƐĂLJƐŶǀŝƌŽŶŵĞŶƚĂůŽŵƉůŝĂŶĐĞ DĂŶĂŐĞƌZĞŐŝŶĂdƌŝďĂĐŽ͘͞/ƚĂůůŽǁĞĚƵƐƚŽůŽŽŬĂƚ ƚŚĞďŝŐŐĞƌƉŝĐƚƵƌĞŽĨǁŚĂƚŝŵƉƌŽǀĞƐǁĂƚĞƌƐĂĨĞƚLJ͘ tŚĂƚǁĞƚƌLJƚŽĚŽĚŽǁŶƐƚƌĞĂŵĐĂŶďĞŝŶĞīĞĐƟǀĞ ŽƌƵƐĞůĞƐƐŝĨƵƉƐƚƌĞĂŵŝƐƐƵĞƐĂƌĞŶŽƚƌĞƐŽůǀĞĚĂŶĚ ǀŝĐĞǀĞƌƐĂ͘ dŚĞt^WŝĚĞŶƟĮĞĚƚŚĂƚĂŐƌŽǁŝŶŐ ƌŝƐŬĐŽŵĞƐĨƌŽŵƐƚƌĞƐƐŽŶĞdžŝƐƟŶŐ ƐƵƉƉůŝĞƐ͘ĞŵĂŶĚŝƐŝŶĐƌĞĂƐŝŶŐ ĂŶĚƐŽŶĞǁƐŽƵƌĐĞƐŽĨǁĂƚĞƌŶĞĞĚ ƚŽďĞĨŽƵŶĚ͘ƵƚǁŝƚŚƐŽŵĂŶLJ ƌŝǀĞƌƐĐŚƌŽŶŝĐĂůůLJƉŽůůƵƚĞĚƚŚƌŽƵŐŚ ŚŽƵƐĞŚŽůĚĂŶĚŝŶĚƵƐƚƌŝĂůǁĂƐƚĞ͕ ŽƉƟŽŶƐĂƌĞůŝŵŝƚĞĚ͘^ŽǁŚŝůĞƚŚĞ ĞŵƉŚĂƐŝƐŽĨƌĞŐƵůĂƚŽƌƐĂŶĚƵƟůŝƟĞƐ ŚĂƐƉƌĞǀŝŽƵƐůLJďĞĞŶŽŶƚŚĞĚĞůŝǀĞƌLJŽĨ ƐĂĨĞǁĂƚĞƌ͕ŝŶĐƌĞĂƐŝŶŐĂƩĞŶƟŽŶŝƐŶŽǁ ďĞŝŶŐƉĂŝĚƚŽǁĂƐƚĞǁĂƚĞƌƚƌĞĂƚŵĞŶƚ͘ /ƚ͛ƐĂďŽƵƚĞdžƉĂŶĚŝŶŐƚŚĞƐĞǁĞƌĂŐĞ ŶĞƚǁŽƌŬĂŶĚŝŶĐƌĞĂƐŝŶŐƚŚĞƚƌĞĂƚŵĞŶƚ ŽĨƐůƵĚŐĞĨƌŽŵƐĞƉƟĐƚĂŶŬƐƚŽƌĞĚƵĐĞ

DĂŶŝůĂtĂƚĞƌŚĂƐůĂŝĚĂŶĚƌĞƉĂŝƌĞĚ ƚŚŽƵƐĂŶĚƐŽĨŬŝůŽŵĞƚĞƌƐŽĨƉŝƉĞƚŽ ƌĞĚƵĐĞůĞĂŬƐĂŶĚĐŽŶƚĂŵŝŶĂƟŽŶ

ACKNOWLEDGEMENTS dŚŝƐ ĚŽĐƵŵĞŶƚ ŝƐ ƉƌĞƉĂƌĞĚ ĂƐ ƉĂƌƚ ŽĨ ƚŚĞ ŽŶŐŽŝŶŐ ĞīŽƌƚ ďLJ t,K ƚŽ ĂĚǀŽĐĂƚĞ ƚŚĞ ŝŵƉůĞŵĞŶƚĂƟŽŶ ŽĨ tĂƚĞƌ ^ĂĨĞƚLJ WůĂŶƐ͘ t,K ǁŽƵůĚ ůŝŬĞ ƚŽ ĞdžƉƌĞƐƐ ŝƚƐ ĂƉƉƌĞĐŝĂƟŽŶ ƚŽ ƚŚĞ WŚŝůŝƉƉŝŶĞ ĞƉĂƌƚŵĞŶƚ ŽĨ ,ĞĂůƚŚ͕ DĂLJŶŝůĂĚ tĂƚĞƌ ^ĞƌǀŝĐĞƐ /ŶĐŽƌƉŽƌĂƚĞĚ͕ DĂŶŝůĂ tĂƚĞƌ͕ ƚŚĞ WŚŝůŝƉƉŝŶĞ >ŽĐĂů tĂƚĞƌ hƟůŝƟĞƐ ĚŵŝŶŝƐƚƌĂƟŽŶ͕ ƚŚĞWŚŝůŝƉƉŝŶĞtĂƚĞƌtŽƌŬƐƐƐŽĐŝĂƟŽŶ͕ƚŚĞƵŵĂŐĂƚĐŽŵŵƵŶŝƚLJĂŶĚƚŚĞ<Ͳ:ĐŽŵŵƵŶŝƚLJŝŶYƵĞnjŽŶŝƚLJĂŶĚ ƵďĂŽƵƐŝŶĞƐƐƌĞĂĨŽƌƚŚĞŝƌĐŽŵŵŝƚŵĞŶƚƚŽĚƌŝŶŬŝŶŐǁĂƚĞƌƐĂĨĞƚLJĂŶĚƚŚĞŝƌƐƵƉƉŽƌƚƚŽƚŚĞŝŶĨŽƌŵĂƟŽŶ ŐĂƚŚĞƌŝŶŐŵŝƐƐŝŽŶƐĨŽƌƚŚĞƉƌŽĚƵĐƟŽŶŽĨƚŚŝƐĚŽĐƵŵĞŶƚ͘ ůůƌĞĂƐŽŶĂďůĞƉƌĞĐĂƵƟŽŶƐŚĂǀĞďĞĞŶƚĂŬĞŶƚŽǀĞƌŝĨLJƚŚĞŝŶĨŽƌŵĂƟŽŶĐŽŶƚĂŝŶĞĚŝŶƚŚŝƐƉƵďůŝĐĂƟŽŶ͘,ŽǁĞǀĞƌ͕ ƚŚĞ ƉƵďůŝƐŚĞĚ ŵĂƚĞƌŝĂů ŝƐ ďĞŝŶŐ ĚŝƐƚƌŝďƵƚĞĚ ǁŝƚŚŽƵƚ ǁĂƌƌĂŶƚLJ ŽĨ ĂŶLJ ŬŝŶĚ͕ ĞŝƚŚĞƌ ĞdžƉƌĞƐƐĞĚ Žƌ ŝŵƉůŝĞĚ͘ dŚĞƌĞƐƉŽŶƐŝďŝůŝƚLJĨŽƌƚŚĞŝŶƚĞƌƉƌĞƚĂƟŽŶĂŶĚƵƐĞŽĨƚŚĞŵĂƚĞƌŝĂůůŝĞƐǁŝƚŚƚŚĞƌĞĂĚĞƌ͘/ŶŶŽĞǀĞŶƚƐŚĂůůƚŚĞ tŽƌůĚ,ĞĂůƚŚKƌŐĂŶŝnjĂƟŽŶďĞůŝĂďůĞĨŽƌĚĂŵĂŐĞƐĂƌŝƐŝŶŐĨƌŽŵŝƚƐƵƐĞ͘ ΞϮϬϭϭ͕tŽƌůĚ,ĞĂůƚŚKƌŐĂŶŝnjĂƟŽŶ͘ůůƌŝŐŚƚƐƌĞƐĞƌǀĞĚ͘