Case C-360/19: Judgment of the Court (Fifth Chamber) of 8 October 2020 (request for a preliminary ruling from the College van Beroep voor het bedrijfsleven — Netherlands) — Crown Van Gelder BV v Autoriteit Consument en Markt (Reference for a preliminary ruling — Internal market for electricity — Directive 2009/72/EC — Article 37 — Duties and powers of the regulatory authority — Out-of-court dispute settlement — Concept of ‘party having a complaint’ — Complaint submitted by a final customer against the operator of a transmission system to which that customer’s installation is not directly connected — Failure on the grid — No contractual relationship between that customer and the operator of that grid — Admissibility of the complaint)