FY2018 Namibia Country Opinion Survey Report

World Bank Group Country Opinion Survey 2018: Namibia FY 2018 Namibia Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 December 2017  World Bank Group Country Opinion Survey 2018: Namibia Acknowledgements The Namibia Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, and Jing Guo, oversaw design, reporting, and analysis. Calita Woods, Dania Mendoza, and Noreen Wambui provided data support. PORG acknowledges the significant contribution from the Namibia country team and the local fielding agency Business Intelligence Africa. In particular, PORG is grateful for the support from Nonhlahla Memorial Zindela (Senior Operations Officer) who coordinated the survey related activities from Mbabane, Swaziland. 1  World Bank Group Country Opinion Survey 2018: Namibia Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Namibia ....................................................8 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................19 VII. How the World Bank Group Operates .......................................21 VIII. World Bank Group’s Knowledge and Instruments .....................25 XI. The Future Role of the World Bank Group in Namibia...............29 X. Communication and Outreach ..................................................33 XI. Appendices ................................................................................38 NAMIBIA 2  World Bank Group Country Opinion Survey 2018: Namibia I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Namibia perceive the WBG. The survey explored: ▪ General Issues Facing Namibia ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Namibia ▪ Communication and Information Sharing ▪ Background Information II. Methodology From June to August 2017, 304 stakeholders of the WBG in Namibia were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey (COS). Participants were drawn from the office of the President/Prime Minister, office of a Minister, office of a Parliamentarian, employees of ministries/ministerial departments/ implementation agencies, Project Management Units (PMUs) overseeing implementation of WBG projects or consultants/contractors working on WBG-supported projects/programs, local government officials or staff, bilateral/multilateral agencies, private sector organizations, private foundations, the financial sector/private banks, NGOs/community-based organizations (CBOs), the media, independent government institutions, trade unions, faith-based groups, youth groups, academia/research institutes/think tanks, and the judiciary branch. A total of 125 stakeholders participated in the survey (41% response rate). Respondents received an invitation via email and completed the questionnaire online or completed the questionnaire with a representative of the fielding agency (either in person or via telephone). Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the WBG’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results of this year’s Country Survey were compared to those of the Country Survey conducted in FY ’13 (response rate was 29%, N = 90). Unfortunately, the samples from FY ’13 and FY ’18 were quite disparate in terms of their representation of stakeholder groups and given the overall sample sizes, it would not be statistically sound to weight them to be more similar. Hence, changes in responding between FY ’13 and FY ’18 may be due to actual changes in the country, but it is also possible that these changes are due, in some part, to differences in the respondents. To view the stakeholder breakdowns and year comparison results, please refer to Appendix D (see page 66). 3  World Bank Group Country Opinion Survey 2018: Namibia III. Demographics of the Sample Current Position ▪ For all further analyses, the small number of respondents from the office of the President/Prime Minister, the office of Minister, employees of ministries, and independent government institutions were combined into one “Government” category; the few respondents from the financial sector/private banks were combined with those from the private sector; the few respondents from private foundations were combined with those from NGOs/CBOs; and respondents from bilateral/multilateral agencies, the media, trade unions, faith-based groups, and academia were combined into an “Other Civil Society” category. The three respondents who indicated “Other” were excluded from further analyses. 4  World Bank Group Country Opinion Survey 2018: Namibia III. Demographics of the Sample (continued) Area of Primary Specialization 5  World Bank Group Country Opinion Survey 2018: Namibia III. Demographics of the Sample (continued) Geographic Locations ▪ Because of the small number of respondents from Northern Namibia, Central Namibia, and Southern Namibia, these geographic locations were combined into an “Outside of Windhoek” category for all further analyses. Exposure to Agencies within the World Bank Group 6  World Bank Group Country Opinion Survey 2018: Namibia III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey indicated significantly lower levels of familiarity with the WBG compared to respondents from the FY ‘13 Country Survey (mean rating = 5.4). ▪ Locations: Respondents from the City of Windhoek indicated significantly higher levels of familiarity with the WBG (mean rating = 3.3) compared to respondents from Outside of Windhoek (mean rating = 1.9). 7  World Bank Group Country Opinion Survey 2018: Namibia IV. General Issues Facing Namibia Headed in the Right Direction 8  World Bank Group Country Opinion Survey 2018: Namibia IV. General Issues Facing Namibia (continued) Development Priority ▪ Year comparison: Respondents in the FY ‘13 Country Survey indicated that the most important development priorities in Namibia were education and skills (percentage of respondents = 52%), job creation/employment (43%), and public sector governance/reform (36%), followed by economic growth (20%) and industrial development (18%). 9  World Bank Group Country Opinion Survey 2018: Namibia IV. General Issues Facing Namibia (continued) Factors Contributing to Poverty Reduction ▪ Year comparison: Respondents in the FY ‘13 Country Survey indicated that the areas that would contribute most to poverty reduction in Namibia were education and skills (percentage of respondents = 54%), economic growth (49%), and job creation/ employment (46%), followed by rural development (48%), reduce inequality (18%), and agricultural development (17%). 10  World Bank Group Country Opinion Survey 2018: Namibia IV. General Issues Facing Namibia (continued) Factors Contributing to “Shared Prosperity” 11  World Bank Group Country Opinion Survey 2018: Namibia IV. General Issues Facing Namibia (continued) Gap between the Rich and the Poor Global Climate Change 12  World Bank Group Country Opinion Survey 2018: Namibia IV. General Issues Facing Namibia (continued) Childhood Development is a Priority 13  World Bank Group Country Opinion Survey 2018: Namibia V. Overall Attitudes toward the World Bank Group As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings for the WBG’s effectiveness in Namibia compared to respondents from the FY ‘13 Country Survey (mean rating = 5.1). Achieving Development Results (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings for the extent to which the WBG achieves development results compared to respondents from the FY ‘13 Country Survey (mean rating = 5.4). 14  World Bank Group Country Opinion Survey 2018: Namibia V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness ▪ Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings for the WBG’s staff being well prepared compared to respondents from the FY ‘13 Country Survey (mean rating = 6.3). 15  World Bank Group Country Opinion Survey 2018: Namibia V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the FY ‘13 Country Survey indicated that the WBG’s greatest values to Namibia were its technical assistance (percentage of respondents = 45%), training/capacity building (34%), and financial resources: policy-based lending/budget support to the Government (34%), followed by financial resources: investment lending (24%) and policy advice (23%). 16  World Bank Group Country Opinion Survey 2018: Namibia V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Instruments in Reducing Poverty 17  World Bank Group Country Opinion Survey 2018: Namibia V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the FY ‘13 Country Survey indicated that the WBG’s greatest weaknesses in its work in Namibia were being too influenced by developed countries (percentage of respondents = 31%), not enough public disclosure of its work (28%), and not collaborating enough with the private sector, civil society, and other non-state actors (23%). 18  World Bank Group Country Opinion Survey 2018: Namibia VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas 19  World Bank Group Country Opinion Survey 2018: Namibia VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 20  World Bank Group Country Opinion Survey 2018: Namibia VII. How the World Bank Group Operates The World Bank Group’s Work in Namibia 21  World Bank Group Country Opinion Survey 2018: Namibia VII. How the World Bank Group Operates (continued) Overall Perceptions 22  World Bank Group Country Opinion Survey 2018: Namibia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner ▪ Locations: Respondents from Outside Windhoek gave significantly higher ratings for the WBG’s collaboration with the Government (mean rating = 8.8), helping to bring discipline/ effective supervision to implementation of investment projects (mean rating = 9.4), collaboration with civil society (mean rating = 6.4), straightforwardness and honesty (mean rating = 9.3), and being a long-term partner (mean rating = 9.0) compared to respondents from the City of Windhoek (mean ratings = 6.5, 5.8, 3.9, 6.4, 6.7, and 5.9, respectively). 23  World Bank Group Country Opinion Survey 2018: Namibia VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring 24  World Bank Group Country Opinion Survey 2018: Namibia VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Meeting Namibia’s Knowledge Needs (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey had significantly higher levels of agreement that the WBG meets Namibia’s needs for knowledge services compared to respondents from the FY ‘13 Country Survey (mean rating = 5.6). ▪ Locations: Respondents from Outside Windhoek had significantly higher levels of agreement that the WBG meets Namibia’s needs for knowledge services (mean rating = 8.5) compared to respondents from the City of Windhoek (mean rating = 6.2). 25  World Bank Group Country Opinion Survey 2018: Namibia VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings for the significance of the contribution of the WBG’s knowledge work and activities compared to respondents from the FY ‘13 Country Survey (mean rating = 5.7). Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey gave significantly lower ratings for the technical quality of the WBG’s knowledge work and activities compared to respondents from the FY ‘13 Country Survey (mean rating = 6.9). 26  World Bank Group Country Opinion Survey 2018: Namibia VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities 27  World Bank Group Country Opinion Survey 2018: Namibia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Namibia’s Needs for Financial Instruments (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey had significantly higher levels of agreement that the WBG’s financial instruments meet Namibia’s needs compared to respondents from the FY ‘13 Country Survey (mean rating = 4.8). 28  World Bank Group Country Opinion Survey 2018: Namibia IX. The Future Role of the WBG in Namibia Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the FY ‘13 Country Survey indicated that, to make itself of greater value, the WBG should reach out more to groups outside of Government (percentage of respondents = 41%), reduce the complexity of obtaining World Bank financing (33%), and improve the quality of experts as related to Namibia’s specific challenges (29%), followed by offering more innovative financial products (23%) and providing more adequate data/knowledge/statistics/figures on Namibia’s economy (20%). 29  World Bank Group Country Opinion Survey 2018: Namibia IX. The Future Role of the WBG in Namibia (continued) World Bank Group Should Collaborate More with… ▪ Year comparison: Respondents in the FY ‘13 Country Survey indicated that, to ensure better development results in Namibia, the WBG should collaborate more with the private sector (percentage of respondents = 46%) and local government (44%), followed by NGOs (26%), academia/think tanks/research institutes (25%), and the development partner community (15%). 30  World Bank Group Country Opinion Survey 2018: Namibia IX. The Future Role of the WBG in Namibia (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the FY ‘13 Country Survey indicated that the WBG should focus its resources on education and skills (percentage of respondents = 38%), economic growth (37%), and public sector governance/reform (34%), followed by industrial development (20%), poverty reduction (18%), rural development (16%), and job creation/employment (16%). 31  World Bank Group Country Opinion Survey 2018: Namibia IX. The Future Role of the WBG in Namibia (continued) Future Combination of the WBG services 32  World Bank Group Country Opinion Survey 2018: Namibia X. Communication and Outreach When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 52) for all responses by stakeholder groups. Information Sources ▪ Year comparison: Respondents in the FY ‘13 Country Survey indicated that they got most of their information about economic and social development issues from local newspapers (percentage of respondents = 40%), international newspapers (32%), and local radio (30%), followed by international radio (23%), local television (22%), international television (19%), and periodicals (18%). 33  World Bank Group Country Opinion Survey 2018: Namibia X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the FY ‘13 Country Survey indicated that they preferred to get their information from the World Bank website (percentage of respondents = 53%), followed by e-Newsletters (35%), the WBG’s seminars/ workshops/conferences (34%), and WBG publications and other written materials (27%). 34  World Bank Group Country Opinion Survey 2018: Namibia X. Communication and Outreach (continued) Access to Information ▪ Year comparison: Respondents in this year’s Country Survey indicated statistically similar rates of awareness for the WBG’s Access to Information Policy as respondents in the FY ‘13 Country Survey (percentage of respondents, “Yes” = 18%). Access to Internet ▪ Year comparison: Respondents in this year’s Country Survey indicated statistically similar rates of Internet access as respondents in the FY ‘13 Country Survey (percentage of respondents, “Yes” = 96%). 35  World Bank Group Country Opinion Survey 2018: Namibia X. Communication and Outreach (continued) WBG Website Usage Internet Connection 36  World Bank Group Country Opinion Survey 2018: Namibia X. Communication and Outreach (continued) WBG Social Media Usage Frequency of Digital WBG Usage 37  World Bank Group Country Opinion Survey 2018: Namibia XI. Appendices A. Responses to All Questions across All Respondents...................... 39 B. Responses to All Questions by Stakeholder Groups ...................... 52 C. Responses to Indicator Questions by Geographic Location........... 63 D. Responses to Select Questions by Year......................................... 66 E. Indicator Questions as a Function of Exposure to the WBG .......... 71 F. WBG Country Opinion Survey FY16 – Namibia ............................. 72 NAMIBIA 38  World Bank Group Country Opinion Survey 2018: Namibia Appendix A: Responses to All Questions across All Respondents (N=125) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Namibia Percentage of Respondents 1. In general would you say that Namibia is headed in ...? (N=125) The right direction 52.8% The wrong direction 17.6% Not sure 29.6% 2. Listed below are a number of development priorities in Namibia. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Namibia? (Choose no more than THREE) (Responses Combined; N=121) Education 38.0% Job creation/employment 37.2% Agriculture and rural development 34.7% Economic growth 25.6% Water and sanitation 17.4% Poverty reduction 15.7% Private sector development 14.9% Public sector governance/reform (i.e., government effectiveness, public financial 13.2% management, public expenditure, fiscal system reform) Natural resource management (renewable and non-renewable) 13.2% Health 11.6% Equality of opportunity (i.e., social inclusion) 10.7% Trade and exports 8.3% Transport (e.g., roads, bridges, transportation) 8.3% Energy 8.3% Urban development 7.4% Anti-corruption 5.8% Climate change (e.g., mitigation, adaptation) 5.0% Financial markets 4.1% Information and communications technology 3.3% Crime and violence 3.3% Global/regional integration 3.3% Social protection (e.g., pensions, targeted social assistance) 2.5% Disease (i.e., HIV/AIDS, TB) 1.7% Disaster risk management 0.8% Pollution 0.8% Judiciary reform 0.0% Gender equity 0.0% 39  World Bank Group Country Opinion Survey 2018: Namibia A. General Issues Facing Namibia (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Namibia? (Choose no more than THREE) (Responses Combined; N=124) Education 58.1% Job creation/employment 51.6% Agriculture and rural development 42.7% Private sector development 17.7% Economic growth 15.3% Health 13.7% Social protection (e.g., pensions, targeted social assistance) 12.9% Public sector governance/reform (i.e., government effectiveness, public financial 11.3% management, public expenditure, fiscal system reform) Natural resource management (renewable and non-renewable) 10.5% Urban development 9.7% Energy 8.9% Anti-corruption 8.9% Trade and exports 6.5% Transport (e.g., roads, bridges, transportation) 5.6% Water and sanitation 4.8% Equality of opportunity (i.e., social inclusion) 4.8% Information and communications technology 4.8% Global/regional integration 3.2% Gender equity 2.4% Climate change (e.g., mitigation, adaptation) 1.6% Disease (i.e., HIV/AIDS, TB) 1.6% Financial markets 0.8% Crime and violence 0.8% Pollution 0.0% Judiciary reform 0.0% Disaster risk management 0.0% 40  World Bank Group Country Opinion Survey 2018: Namibia A. General Issues Facing Namibia (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Namibia? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=118) Education and training that better ensure job opportunity 46.6% Better employment opportunities for young people 22.0% Better entrepreneurial opportunities (i.e., to start small and medium sized 21.2% businesses) Consistent economic growth 14.4% Greater access to health and nutrition for citizens 13.6% A growing middle class 13.6% Greater voice and participation for citizens to help ensure greater accountability 13.6% Better opportunity for the poor who live in rural areas 11.9% Greater access to micro-finance for the poor 10.2% Better quality public services 10.2% More reliable social safety net 6.8% Better opportunity for the poor who live in urban areas 5.1% Better employment opportunities for women 1.7% Other 0.9% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Namibia? Percentage of Respondents (Select only ONE response) (N=124) A very big problem 79.8% A moderately big problem 15.3% A small problem 1.6% Not a problem at all .8% Don’t know 2.4% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=125) A very serious problem 43.2% A somewhat serious problem 22.4% Not too serious problem 12.0% Not a problem 18.4% Don’t know 4.0% 7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an Percentage of Respondents important development priority in Namibia? (Select only ONE response) (N=124) A very important development priority 91.9% A moderately important development priority 4.8% A slightly important development priority 1.6% Not an important development priority - Don’t know 1.6% 41  World Bank Group Country Opinion Survey 2018: Namibia B. Overall Attitudes toward the World Bank Group (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 118 3.08 2.60 Namibia? (1-Not effective at all, 10-Very effective) N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 62 55 5.19 2.43 effectiveness in Namibia. (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared to help Namibia solve its most complicated development 51 65 6.08 2.54 challenges? 4. When thinking about how the World Bank Group can have the most impact on development results in Namibia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Namibia? (Choose no more than THREE) (Responses Combined; N=117) Education 36.8% Agriculture and rural development 33.3% Job creation/employment 29.9% Economic growth 21.4% Poverty reduction 19.7% Health 17.9% Private sector development 16.2% Water and sanitation 12.8% Public sector governance/reform (i.e., government effectiveness, public financial 12.0% management, public expenditure, fiscal system reform) Natural resource management (renewable and non-renewable) 11.1% Global/regional integration 9.4% Information and communications technology 8.5% Transport (e.g., roads, bridges, transportation) 8.5% Trade and exports 8.5% Urban development 8.5% Anti-corruption 7.7% Energy 6.0% Financial markets 5.1% Climate change (e.g., mitigation, adaptation) 4.3% Social protection (e.g., pensions, targeted social assistance) 4.3% Equality of opportunity (i.e., social inclusion) 4.3% Disease (i.e., HIV/AIDS, TB) 0.9% Gender equity 0.9% Disaster risk management 0.0% Crime and violence 0.0% Judiciary reform 0.0% Pollution 0.0% 42  World Bank Group Country Opinion Survey 2018: Namibia B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=103) activity do you believe is of greatest VALUE and which activity is Greatest 2nd Greatest of second greatest value in Namibia? Value Value Combined Financial resources 26.2% 14.0% 40.2% Policy advice, studies, analyses 11.7% 14.0% 25.7% Implementation support 8.7% 14.0% 22.7% Promoting knowledge sharing 6.8% 13.0% 19.8% Capacity development related to World Bank Group supported 11.7% 8.0% 19.7% projects Technical assistance 8.7% 10.0% 18.7% Data and statistics 6.8% 8.0% 14.8% Mobilizing third party financial resources 3.9% 10.9% 14.8% Donor coordination 4.9% 6.9% 11.8% Bringing together different groups of stakeholders 8.7% 3.0% 11.7% Other 1.9% 0.0% 1.9% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Namibia? (Choose no more than TWO) (Responses Combined; N=116) Not enough public disclosure of its work 32.8% Not collaborating enough with stakeholders outside the Government 18.1% Don’t know 17.2% Not aligned with country priorities 14.7% Other 14.7% Staff too inaccessible 12.9% Too influenced by developed countries 7.8% Not exploring alternative policy options 6.9% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 6.9% policies and procedures) Not aligned with other donors’ work 6.0% Not willing to honestly criticize policies and reform efforts in the country 6.0% Not adequately sensitive to political/social realities in Namibia 5.2% World Bank Group’s processes too complex 3.4% Its advice and strategies do not lend themselves to practical problem solving 1.7% Arrogant in its approach 0.0% Not client-focused 0.0% The credibility of its knowledge/data 0.0% 7. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Namibia? (Select only ONE response) (N=116) To a fully sufficient degree 1.7% To a somewhat sufficient degree 8.6% To a somewhat insufficient degree 12.9% To a very insufficient degree 15.5% Don't know 61.2% 43  World Bank Group Country Opinion Survey 2018: Namibia B. Overall Attitudes toward the World Bank Group (continued) 8. How EFFECTIVE do you believe the following World Bank Group’s instruments Effectiveness are in supporting the Namibia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Trust funds and grants 42 75 5.74 2.63 2. Guarantees 36 78 4.94 2.40 3. IFC Advisory Services 42 72 6.67 2.61 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=117) NGOs/Community-Based Organizations 31.6% Youth/University Groups 30.8% Private Sector 27.4% Don’t know 19.7% Local Government 14.5% Academia/Think Tanks/Research Institutes 13.7% Parliament 10.3% Beneficiaries 6.8% Media 6.0% Donor Community 4.3% Foundations 2.6% Other 1.7% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Namibia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 58 59 5.41 2.02 in Namibia* 11. The World Bank Group’s work is aligned with what I consider the 48 68 4.73 1.90 development priorities for Namibia* To what extent is the World Bank Group an effective development partner in Mean Rating Namibia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs 41 74 4.63 1.65 13. Flexibility (in terms of the institution’s products and services) 39 76 4.54 1.73 14. Flexibility (in terms of changing country circumstances) 40 75 4.28 1.77 15. Being inclusive 46 69 4.41 2.18 16. Openness (sharing data and other information) 48 66 4.79 2.55 17. Collaboration with the Government 43 72 6.70 2.39 18. The speed in which it gets things accomplished on the ground 38 77 4.45 2.13 19. Helping to bring discipline/effective supervision to implementation of 43 73 6.02 2.68 investment projects 20. Collaboration with civil society 39 75 4.46 2.27 21. Staff accessibility 46 68 4.39 1.96 22. Collaboration with other donors and development partners 35 80 5.23 2.26 23. Collaboration with the private sector 34 80 4.44 2.20 24. Straightforwardness and honesty 43 72 6.79 2.51 25. Treating clients and stakeholders in Namibia with respect 38 77 7.08 2.07 26. Being a long-term partner 39 76 6.51 2.16 44  World Bank Group Country Opinion Survey 2018: Namibia C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved Importance in the following areas of development in Namibia? (1-Not important at all, 10-Very important) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 95 16 6.91 2.16 2. Gender equity 98 13 6.98 2.38 3. Private sector development 99 9 7.60 2.18 4. Education 109 2 8.96 1.67 5. Public sector governance/reform (i.e., government effectiveness, public financial 104 6 8.20 1.65 management, public expenditure, fiscal system reform) 6. Global/regional integration 102 8 7.93 2.08 7. Urban development 101 6 7.72 2.16 8. Energy 108 2 8.35 1.68 9. Water and sanitation 105 4 8.80 1.63 10. Pollution 96 13 6.47 2.15 11. Job creation/employment 104 5 8.88 1.38 12. Health 107 3 8.79 1.46 13. Financial markets 98 11 7.36 2.01 14. Transport (e.g., roads, bridges, transportation) 102 7 7.24 2.22 15. Agriculture and rural development 105 5 8.78 1.67 16. Trade and exports 101 8 8.44 1.69 17. Crime and violence 99 10 6.39 2.40 18. Natural resource management (renewable and non-renewable) 99 10 7.83 2.18 19. Climate change (e.g., mitigation, adaptation) 100 9 7.04 2.40 20. Poverty reduction 106 5 8.25 1.79 21. Anti-corruption 101 10 7.99 2.08 22. Judiciary reform 95 13 6.55 2.07 23. Economic growth 104 7 8.39 1.73 24. Disaster risk management 99 11 6.43 2.05 25. Equality of opportunity (i.e., social inclusion) 98 11 7.23 2.06 26. Disease (i.e., HIV/AIDS, TB) 100 9 7.31 1.99 27. Information and communications technology 99 10 8.08 1.91 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it Effectiveness does in the following areas of development in Namibia? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Poverty reduction 38 73 4.92 1.89 2. Economic growth 44 67 6.05 1.98 3. Natural resource management (renewable and non-renewable) 35 75 6.00 2.11 (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development 41 69 6.02 2.13 results in Namibia?* 45  World Bank Group Country Opinion Survey 2018: Namibia C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Namibia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 43 67 5.98 2.32 needs of Namibia* 5. The World Bank Group meets Namibia’s needs for knowledge services (e.g., 45 65 6.56 2.59 research, analysis, data, technical assistance)* D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=94) Weekly 7.4% Monthly 9.6% A few times a year 40.4% Rarely 26.6% Never 16.0% In Namibia, to what extent do you believe that the World Bank Group’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 29 81 4.90 2.04 3. Include appropriate level of stakeholder involvement during preparation 30 80 4.67 2.09 4. Lead to practical solutions 32 78 5.47 2.29 5. Are accessible (well written and easy to understand) 35 75 5.40 2.29 6. Are source of relevant information on global good practices 36 74 5.97 2.42 7. Are relevant to country challenges 38 72 5.55 2.15 8. Are adequately disseminated 35 76 5.23 1.99 9. Are translated enough into local language 31 79 5.00 2.96 10. Are adaptable to Namibia’s specific development challenges and country 35 75 4.69 1.91 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 38 72 5.29 2.00 (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* 28 72 5.71 1.78 (1-Very low technical quality, 10-Very high technical quality) 46  World Bank Group Country Opinion Survey 2018: Namibia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 21 91 4.81 2.14 2. The World Bank Group effectively monitors and evaluates the projects and 31 79 6.77 2.59 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 23 88 5.78 2.37 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 22 86 6.41 2.58 5. The World Bank Group’s conditions on its lending are reasonable 23 86 5.35 2.77 6. The World Bank Group takes decisions quickly in Namibia* 22 87 4.45 1.95 7. Working with the World Bank Group increases Namibia’s institutional capacity 25 83 5.92 2.22 8. Where country systems are adequate, the World Bank Group makes appropriate 27 83 5.67 2.56 use of them* 9. The World Bank Group provides effective implementation support 32 77 6.38 2.66 (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find 28 82 5.61 2.18 solutions that promote private public partnerships in Namibia? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 11. To what extent do you believe the World Bank Group measures and corrects its 27 82 5.30 1.86 work in real time in Namibia? F. The Future Role of the World Bank Group in Namibia 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Namibia? (Choose no more than TWO) (Responses Combined; N=103) Help to bring discipline/effective supervision to implementation of investment 28.2% projects Reach out more to groups outside of Government 25.2% Increase the level of capacity development in the country 23.3% Offer more innovative financial products 17.5% Collaborate more effectively with Government clients (e.g., national, state, local) 14.6% Other 11.7% Improve the competitiveness of its financing compared to markets (e.g., cost, 8.7% timeliness, other terms) Improve the quality of its experts as related to Namibia’s specific challenges 8.7% Offer more innovative knowledge services 7.8% Provide more adequate data/knowledge/statistics/figures on Namibia’s economy 6.8% Work faster 6.8% Ensure greater selectivity in its work 5.8% Reduce the complexity of obtaining World Bank Group financing 4.9% 47  World Bank Group Country Opinion Survey 2018: Namibia F. The Future Role of the World Bank Group in Namibia (continued) 2. When considering the combination of services that the World Bank Group offers in Namibia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Namibia? (Select only ONE response) (N=108) The combination is appropriate for Namibia 36.1% Financial services 26.9% Don't know 19.4% Knowledge products 13.9% Convening services 1.9% None of the above 1.9% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Namibia? (Choose no more than TWO) (Responses Combined; N=109) Local newspapers 67.6% Internet 35.8% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 23.9% Local radio 20.4% Local television 20.2% Periodicals 4.6% Other 4.6% International television 3.7% International newspapers 0.9% International radio 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=107) Direct contact with World Bank Group (i.e., face to face meetings/discussions) 39.3% World Bank Group’s publications and other written materials 31.1% e-Newsletters 26.2% Mobile phones 24.3% Other 17.8% World Bank Group’s website 15.9% World Bank Group’s seminars/workshops/conferences 14.0% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 12.1% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=107) Yes 16.8% No 83.2% 48  World Bank Group Country Opinion Survey 2018: Namibia G. Communication and Information Sharing (continued) Percentage of Respondents 4. Do you have reliable access to the Internet? (N=109) Yes 95.4% No 4.6% Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=107) Yes 43.9% No 56.1% 6. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, Flickr)? (N=107) Yes 18.7% No 81.3% 7. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=78) High speed/WiFi 93.6% Dial-up 6.4% 8. How frequently do you consult the World Bank Group's website and/or social Percentage of Respondents media channels for information/knowledge that you can use in your work? (N=107) Weekly 2.8% Monthly 8.4% A few times a year 17.8% Rarely 32.7% Never 38.3% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate. 46 62 7.04 1.70 10. I find the information on the World Bank Group’s websites useful. 46 62 7.39 2.03 11. The World Bank Group’s social media channels are valuable sources of 24 83 6.75 1.67 information about the institution 12. When I need information from the World Bank Group I know how to find it 41 66 5.29 2.37 13. The World Bank Group is responsive to my information requests and inquiries 34 73 4.68 2.36 49  World Bank Group Country Opinion Survey 2018: Namibia H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=107) Local Government Office or Staff 16.8% Private Sector Organization 15.9% NGO/Community-Based Organization 12.1% Independent Government Institution 12.1% Trade Union 7.5% Employee of a Ministry, Ministerial Department or Implementation Agency 6.5% Academia/Research Institute/Think Tank 5.6% Financial Sector/Private Bank 4.7% Bilateral/ Multilateral Agency 3.7% Faith-Based Group 3.7% Office of the President/Prime Minister 2.8% Private Foundation 2.8% Other 2.8% Media 1.9% Office of Minister .9% 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=105) Urban, rural, and social development 20.0% Generalist (specialized in multiple sectors) 14.3% Education 11.4% Social protection and labor 9.5% Environment and natural resources 7.6% Finance and markets 6.7% Agriculture 5.7% Transport and ICT 4.8% Other 4.8% Public-private partnerships 2.9% Macroeconomics and fiscal management 2.9% Water 1.9% Health, nutrition, and population 1.9% Governance 1.9% Fragility, conflict and violence 1.0% Trade and competitiveness 1.0% Jobs 1.0% Climate change 1.0% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD, IFC, or MIGA) in your country? (Select only ONE response) (N=106) Yes 8.5% No 91.5% 50  World Bank Group Country Opinion Survey 2018: Namibia H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Namibia? (Select only ONE response) (N=82) Other 81.7% The World Bank (IBRD) 12.2% The Multilateral Investment Guarantee Agency (MIGA) 3.7% The International Finance Corporation (IFC) 2.4% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=106) Yes 3.8% No 96.2% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Namibia? (Choose no more than TWO) (N=4) The way the two institutions work together needs improvement 50.0% The two institutions work well together 25.0% Don't know 25.0% The two institutions do not work well together - 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Namibia? (Choose no more than TWO) (Responses Combined; N=75) Observer (i.e., follow in media, discuss in informal conversations, etc.) 54.7% Use World Bank Group website for information, data, research, etc. 36.0% Use World Bank Group reports/data 22.7% Collaborate as part of my professional duties 20.0% Engage in World Bank Group related/sponsored events/activities 13.3% Percentage of Respondents 8. What’s your gender? (N=107) Female 44.9% Male 55.1% Percentage of Respondents 9. Which best represents your geographic location? (N=106) City of Windhoek 77.4% Northern Namibia 13.2% Central Namibia (other than Windhoek) 6.6% Southern Namibia 2.8% 51  World Bank Group Country Opinion Survey 2018: Namibia Appendix B: Responses to All Questions by Stakeholder Groups1 Government N=24  Local Government N=18  Private Sector/Financial Sector/Private Bank N=22  NGO/CBO/Private Foundation N=16  Other Civil Society N=24 A. General Issues facing Namibia In general, would you say that Namibia is headed in...?* Private Sector/ NGO/CBO/ Local Financial Sector/ Private Other Civil Percentage of Respondents Government Government Private Bank Foundation Society The right direction 62.5% 33.3% 54.5% 56.3% 41.7% The wrong direction 20.8% 16.7% 22.7% 6.3% 20.8% Not sure 16.7% 50.0% 22.7% 37.5% 37.5% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Private/ NGO/CBO/ Local Financial Private Other Civil Government Government Sector/ Bank Foundation Society N Mean N Mean N Mean N Mean N Mean How fami l i ar are you wi th the work of the 24 2.88 18 1.44 22 3.68 16 2.87 24 3.21 Worl d Bank Group i n Nami bi a? (1-Not familiar at all, 10-Extremely familiar) Private/ NGO/CBO/ Local Financial Private Other Civil Government Government Sector/ Bank Foundation Society N Mean N Mean N Mean N Mean N Mean Overall, please rate your impression of the 13 4.54 5 6.00 15 5.40 7 6.43 12 5.00 WBG’s effectiveness in Namibia. (1-Not effective at all, 10-Very effective) Private/ NGO/CBO/ Local Financial Private Other Civil Government Government Sector/ Bank Foundation Society N Mean N Mean N Mean N Mean N Mean To what extent do you believe the WBG's staff is well prepared to help Namibia solve its 12 6.08 5 7.00 11 5.36 6 6.67 8 6.13 most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 1 Only 107 respondents provided their current position. Thus, only these respondents were included in the analysis presented in this Appendix. For these analyses, respondents from the office of the President/Prime Minister, the office of a Minister, employees of ministries, and independent government institutions were combined into one “Government” category; respondents from the financial sector/private banks were combined with those from the private sector; respondents from private foundations were combined with those from NGOs/CBOs; and respondents from the bilateral/multilateral agencies, the media, trade unions, faith-based groups, and academia were combined into an “Other Civil Society” category. The three respondents who indicated “Other” were excluded from further analyses. 52  World Bank Group Country Opinion Survey 2018: Namibia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Namibia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Namibia? (Choose no more than THREE) Private Sector/ NGO/CBO/ Percentage of Respondents Local Financial Sector/ Private Other Civil (Responses combined) Government Government Private Bank Foundation Society Di s ea s e 0.0% 0.0% 0.0% 0.0% 4.2% Informa tion a nd communi ca tions technol ogy 0.0% 11.1% 4.5% 6.3% 20.8% Cl i ma te cha nge 0.0% 0.0% 9.1% 6.3% 8.3% Tra ns port* 8.3% 27.8% 4.5% 0.0% 0.0% Soci a l protection 8.3% 0.0% 0.0% 0.0% 12.5% Agri cul ture a nd rura l devel opment 33.3% 38.9% 36.4% 18.8% 33.3% Tra de a nd exports 8.3% 5.6% 9.1% 6.3% 12.5% Economi c growth 16.7% 5.6% 36.4% 12.5% 25.0% Di s a s ter ri s k ma na gement 0.0% 0.0% 0.0% 0.0% 0.0% Equa l i ty of opportuni ty 4.2% 0.0% 4.5% 0.0% 4.2% Cri me a nd vi ol ence 0.0% 0.0% 0.0% 0.0% 0.0% Energy 4.2% 11.1% 13.6% 0.0% 0.0% Anti-corruption 8.3% 11.1% 9.1% 12.5% 4.2% Judi ci a ry reform 0.0% 0.0% 0.0% 0.0% 0.0% Hea l th 20.8% 22.2% 4.5% 18.8% 25.0% Fi na nci a l ma rkets 8.3% 0.0% 9.1% 6.3% 0.0% Gl oba l /regi ona l i ntegra tion 8.3% 5.6% 4.5% 0.0% 25.0% Poverty reduction 29.2% 27.8% 9.1% 18.8% 16.7% Publ i c s ector governa nce/reform 12.5% 0.0% 13.6% 0.0% 8.3% Gender equi ty 4.2% 0.0% 0.0% 0.0% 0.0% Pri va te s ector devel opment 16.7% 11.1% 18.2% 25.0% 16.7% Wa ter a nd s a ni tation* 12.5% 27.8% 22.7% 0.0% 0.0% Pol l ution 0.0% 0.0% 0.0% 0.0% 0.0% Job crea tion/empl oyment 37.5% 33.3% 22.7% 31.3% 29.2% Educa tion 33.3% 38.9% 31.8% 50.0% 37.5% Urba n devel opment 8.3% 22.2% 4.5% 12.5% 0.0% Na tura l res ource ma na gement* 8.3% 0.0% 27.3% 25.0% 4.2% *Significantly different between stakeholder groups 53  World Bank Group Country Opinion Survey 2018: Namibia B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Namibia? Private Sector/ NGO/CBO/ Greatest Value Local Financial Sector/ Private Other Civil Percentage of Respondents Government Government Private Bank Foundation Society Bri ngi ng together di fferent groups of 4.2% 25.0% 9.5% 7.1% 8.7% s takehol ders Ca pa ci ty devel opment rel a ted to Worl d Ba nk 12.5% 12.5% 4.8% 7.1% 13.0% Group s upported projects Techni ca l a s s i s tance 12.5% 25.0% 0.0% 0.0% 4.3% Pol i cy a dvi ce, s tudi es , a na l ys es 12.5% 0.0% 19.0% 7.1% 8.7% Fi na nci a l res ources 25.0% 12.5% 42.9% 28.6% 26.1% Da ta a nd s tatis tics 8.3% 12.5% 4.8% 0.0% 13.0% Promoting knowl edge s ha ri ng 0.0% 12.5% 0.0% 21.4% 8.7% Impl ementation s upport 8.3% 0.0% 9.5% 7.1% 13.0% Mobi l i zi ng thi rd pa rty fi na nci a l res ources 4.2% 0.0% 9.5% 7.1% 0.0% Donor coordi na tion 8.3% 0.0% 0.0% 14.3% 4.3% Other 4.2% 0.0% 0.0% 0.0% 0.0% Private Sector/ NGO/CBO/ 2nd Greatest Value Local Financial Sector/ Private Other Civil Percentage of Respondents Government Government Private Bank Foundation Society Bri ngi ng together di fferent groups of 0.0% 0.0% 0.0% 14.3% 0.0% s takehol ders * Ca pa ci ty devel opment rel a ted to Worl d Ba nk 17.4% 12.5% 9.1% 0.0% 0.0% Group s upported projects Techni ca l a s s i s tance 8.7% 12.5% 9.1% 14.3% 9.1% Pol i cy a dvi ce, s tudi es , a na l ys es 13.0% 12.5% 18.2% 7.1% 13.6% Fi na nci a l res ources 17.4% 12.5% 9.1% 21.4% 13.6% Da ta a nd s tatis tics 4.3% 0.0% 0.0% 14.3% 18.2% Promoting knowl edge s ha ri ng 21.7% 0.0% 13.6% 7.1% 13.6% Impl ementation s upport 8.7% 37.5% 13.6% 21.4% 9.1% Mobi l i zi ng thi rd pa rty fi na nci a l res ources * 0.0% 0.0% 22.7% 0.0% 13.6% Donor coordi na tion 8.7% 12.5% 4.5% 0.0% 9.1% Other 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 54  World Bank Group Country Opinion Survey 2018: Namibia B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Namibia? (Choose no more than TWO) Private Sector/ NGO/CBO/ Percentage of Respondents Local Financial Sector/ Private Other Civil (Responses combined) Government Government Private Bank Foundation Society Not a l i gned wi th other donors ’ work 8.3% 0.0% 9.1% 0.0% 4.2% Not a l i gned wi th country pri ori ties 20.8% 0.0% 22.7% 6.3% 8.3% Not a dequa tel y s ens i tive to pol i tica l /s oci a l 0.0% 11.1% 9.1% 12.5% 0.0% rea l i ties i n Na mi bi a Too i nfl uenced by devel oped countri es 8.3% 5.6% 4.5% 6.3% 4.2% Not expl ori ng a l terna tive pol i cy options 8.3% 11.1% 4.5% 12.5% 4.2% Not col l a bora ting enough wi th s takehol ders 12.5% 11.1% 18.2% 18.8% 33.3% outs i de the Government Worl d Ba nk Group’s proces s es too compl ex 8.3% 0.0% 9.1% 0.0% 0.0% Not wi l l i ng to hones tly cri tici ze pol i ci es a nd 4.2% 11.1% 18.2% 0.0% 0.0% reform efforts i n the country Staff too i na cces s i bl e 12.5% 5.6% 13.6% 12.5% 20.8% Worl d Ba nk Group’s proces s es too s l ow* 20.8% 0.0% 4.5% 0.0% 0.0% Its a dvi ce a nd s tra tegi es do not l end 0.0% 5.6% 0.0% 0.0% 0.0% thems el ves to pra ctica l probl em s ol vi ng Not enough publ i c di s cl os ure of i ts work 41.7% 22.2% 18.2% 25.0% 50.0% Arroga nt i n i ts a pproa ch 0.0% 0.0% 0.0% 0.0% 0.0% Not cl i ent-focus ed 0.0% 0.0% 0.0% 0.0% 0.0% The credi bi l i ty of i ts knowl edge/da ta 0.0% 0.0% 0.0% 0.0% 0.0% Other 12.5% 11.1% 13.6% 25.0% 12.5% Don’t know 4.2% 38.9% 18.2% 18.8% 20.8% How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Namibia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Private/ NGO/CBO/ Local Financial Private Other Civil Government Government Sector/ Bank Foundation Society N Mean N Mean N Mean N Mean N Mean Trust funds and grants 8 5.38 4 6.25 8 6.38 5 7.20 9 5.44 Guarantees 7 3.43 6 5.67 6 5.00 3 6.00 7 5.86 IFC Advisory Services 9 5.67 6 7.83 8 6.25 5 9.20 7 6.86 55  World Bank Group Country Opinion Survey 2018: Namibia B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Private Sector/ NGO/CBO/ Percentage of Respondents Local Financial Sector/ Private Other Civil (Responses combined) Government Government Private Bank Foundation Society Benefi ci a ri es 12.5% 5.6% 4.5% 0.0% 4.2% Youth/Uni vers i ty Groups 41.7% 33.3% 13.6% 31.3% 25.0% Pri va te Sector* 41.7% 0.0% 36.4% 18.8% 16.7% Loca l Government 12.5% 22.2% 9.1% 18.8% 8.3% Donor Communi ty 0.0% 5.6% 0.0% 6.3% 8.3% NGOs /Communi ty-Ba s ed Orga ni za tions 16.7% 33.3% 31.8% 56.3% 25.0% Aca demi a /Thi nk Ta nks /Res ea rch Ins titutes 29.2% 11.1% 13.6% 12.5% 8.3% Pa rl i a ment 4.2% 11.1% 27.3% 0.0% 12.5% Founda tions 8.3% 0.0% 0.0% 6.3% 0.0% Medi a 4.2% 11.1% 0.0% 0.0% 12.5% Other 0.0% 0.0% 4.5% 6.3% 0.0% Don't know 12.5% 27.8% 22.7% 12.5% 33.3% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Namibia? (1-Strongly disagree, 10-Strongly agree) Private/ NGO/CBO/ Local Financial Private Other Civil Government Government Sector/ Bank Foundation Society N Mea n N Mea n N Mea n N Mea n N Mea n Overall the World Bank Group currently plays 13 5.23 6 6.33 13 5.31 6 6.67 10 5.40 a relevant role in development in Namibia The World Bank Group’s work is aligned with what I consider the development priorities for 12 4.42 5 4.00 11 5.45 4 4.25 7 5.14 Namibia 56  World Bank Group Country Opinion Survey 2018: Namibia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Namibia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Private/ NGO/CBO/ Local Financial Private Other Civil Government Government Sector/ Bank Foundation Society N Mea n N Mea n N Mea n N Mea n N Mea n Responsiveness to needs 10 4.60 2 6.00 11 4.27 3 5.67 7 4.71 Flexibility (in terms of the institution’s 10 4.30 1 6.00 10 4.10 3 6.00 7 4.57 products and services) Flexibility (in terms of changing country 10 3.90 1 3.00 10 4.10 4 4.00 7 5.00 circumstances) Being inclusive 10 4.90 2 5.00 11 4.00 5 3.60 9 4.56 Openness (sharing data and other 11 5.00 3 5.00 11 4.18 6 3.83 8 5.38 information) Collaboration with the Government 10 7.20 3 9.00 9 5.56 4 7.75 7 6.57 The speed in which it gets things accomplished 9 4.56 2 2.50 8 4.38 4 3.25 5 4.60 on the ground Helping to bring discipline/effective 10 6.00 3 9.00 9 5.33 4 8.25 7 5.86 supervision to implementation of investment Collaboration with civil society 10 3.70 2 7.50 7 4.57 5 4.40 6 3.67 Staff accessibility 9 4.22 3 4.00 11 4.00 5 2.80 9 4.11 Collaboration with other donors and 8 4.75 9 4.89 3 4.67 5 5.00 development partners Collaboration with the private sector 8 4.38 9 4.22 3 3.67 5 4.00 Straightforwardness and honesty 10 7.20 3 9.33 9 5.44 4 8.50 8 6.00 Treating clients and stakeholders in Namibia 7 7.14 2 9.50 8 6.75 4 8.00 7 5.86 with respect Being a long-term partner 7 6.29 3 9.33 9 5.56 3 7.33 7 5.71 C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Namibia? (1-Not effective at all, 10-Very effective) Private/ NGO/CBO/ Local Financial Private Other Civil Government Government Sector/ Bank Foundation Society N Mean N Mean N Mean N Mean N Mean Poverty reduction 9 5.00 4 4.75 9 4.11 4 5.00 7 5.14 Economic growth 10 5.40 5 6.80 10 5.70 6 6.00 8 6.88 Natural resource management 8 5.50 4 6.25 8 6.25 5 5.80 6 6.00 57  World Bank Group Country Opinion Survey 2018: Namibia C. World Bank Group’s Effectiveness and Results (continued) Private/ NGO/CBO/ Local Financial Private Other Civil Government Government Sector/ Bank Foundation Society N Mean N Mean N Mean N Mean N Mean To what extent does the WBG’s work help to 9 5.89 4 6.50 11 5.64 5 5.60 8 5.75 achieve development results in Namibia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Namibia? Private/ NGO/CBO/ Local Financial Private Other Civil Government Government Sector/ Bank Foundation Society N Mea n N Mea n N Mea n N Mea n N Mea n The WBG's financial instruments meet the 11 6.18 4 7.25 12 6.08 3 7.33 8 5.00 needs of Namibia The WBG meets Namibia’s needs for knowledge 12 6.25 5 8.40 12 6.33 3 8.00 7 5.57 services (1-Strongly disagree, 10-Strongly agree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Private Sector/ NGO/CBO/ Local Financial Sector/ Private Other Civil Percentage of Respondents Government Government Private Bank Foundation Society Weekl y 9.1% Monthl y 9.1% 13.3% A few ti mes a yea r 12.5% 16.7% 27.3% 13.3% 21.7% Ra rel y 41.7% 22.2% 13.6% 33.3% 17.4% Never 45.8% 61.1% 40.9% 40.0% 60.9% 58  World Bank Group Country Opinion Survey 2018: Namibia D. The World Bank Group’s Knowledge Work and Activities (continued) In Namibia, to what extent do you believe that the World Bank Group’s knowledge work and activities: Private/ NGO/CBO/ Local Financial Private Other Civil Government Government Sector/ Bank Foundation Society N Mea n N Mea n N Mea n N Mea n N Mea n Are timely 8 4.50 8 4.62 3 5.67 6 4.67 Include appropriate level of stakeholder 7 4.57 8 4.63 5 5.40 6 3.17 involvement during preparation Lead to practical solutions 8 6.25 1 3.00 8 4.75 4 6.25 6 4.67 Are accessible (well written and easy to 8 6.38 1 6.00 10 5.00 5 4.60 6 3.67 understand) Are source of relevant information on global 8 6.00 1 5.00 10 5.50 4 6.50 8 5.63 good practices Are relevant to country challenges 8 6.00 2 4.50 11 4.64 4 6.50 8 5.75 Are adequately disseminated 8 6.25 1 5.00 10 4.80 4 5.75 7 4.00 Are translated enough into local language 8 5.00 1 8.00 8 5.50 4 5.50 6 4.17 Are adaptable to Namibia’s specific development challenges and country 7 5.14 2 3.50 11 4.55 4 5.50 6 3.67 circumstances (1-To no degree at all, 10-To a very significant degree) Private/ NGO/CBO/ Local Financial Private Other Civil Government Government Sector/ Bank Foundation Society N Mea n N Mea n N Mea n N Mea n N Mea n Overall, how significant a contribution do you believe the World Bank Group’s knowledge 8 5.75 3 5.67 11 5.73 5 4.80 7 4.71 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge 8 6.00 2 5.50 11 6.09 5 5.00 7 4.86 work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 59  World Bank Group Country Opinion Survey 2018: Namibia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Private/ NGO/CBO/ Local Financial Private Other Civil Government Government Sector/ Bank Foundation Society N Mea n N Mea n N Mea n N Mea n N Mea n The WBG disburses funds promptly 7 5.00 6 4.00 1 7.00 4 4.50 The WBG effectively monitors and evaluates 8 7.50 1 8.00 9 6.22 4 9.00 6 5.00 the projects and programs it supports The World Bank Group’s approvals and 7 5.86 9 5.78 1 10.00 4 4.00 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” 7 6.71 7 6.43 2 10.00 4 3.75 requirements are reasonable* The World Bank Group’s conditions on its 6 4.83 7 4.86 3 7.33 3 3.33 lending are reasonable The World Bank Group takes decisions quickly 6 3.67 8 4.50 2 4.50 3 3.33 in Namibia Working with the World Bank Group increases 5 7.20 8 4.88 2 6.00 5 4.80 Namibia’s institutional capacity Where country systems are adequate, the WBG 8 6.00 9 5.67 1 9.00 6 4.33 makes appropriate use of them The World Bank Group provides effective 8 6.50 9 5.89 5 8.40 6 5.17 implementation support *Significantly different between stakeholder groups Private/ NGO/CBO/ Local Financial Private Other Civil Government Government Sector/ Bank Foundation Society N Mean N Mean N Mean N Mean N Mean To what extent do you believe that the WBG’s work helps to find solutions that promote 8 5.88 1 5.00 8 4.75 3 5.67 5 5.60 private public partnerships in Namibia? (1-To no degree at all, 10-To a very significant degree) Private/ NGO/CBO/ Local Financial Private Other Civil Government Government Sector/ Bank Foundation Society N Mean N Mean N Mean N Mean N Mean To what extent do you believe the World Bank Group measures and corrects its work in real 8 5.50 1 5.00 8 4.63 2 7.50 5 4.20 time in Namibia? (1-To no degree at all, 10-To a very significant degree) 60  World Bank Group Country Opinion Survey 2018: Namibia F. The Future Role of the World Bank Group in Namibia Which of the following SHOULD the World Bank Group do to make itself of greater value in Namibia? (Choose no more than TWO) Private Sector/ NGO/CBO/ Percentage of Respondents Local Financial Sector/ Private Other Civil (Responses combined) Government Government Private Bank Foundation Society Hel p to bri ng di s ci pl i ne/effective s upervi s i on 37.5% 14.3% 22.7% 40.0% 20.8% to i mpl ementation of i nves tment projects Offer more i nnova tive fi na nci a l products 8.3% 14.3% 18.2% 26.7% 25.0% Ens ure grea ter s el ectivi ty i n i ts work 8.3% 14.3% 0.0% 0.0% 8.3% Provi de more a dequa te da ta/knowl edge/ 12.5% 7.1% 4.5% 0.0% 8.3% s tatis tics /fi gures on Na mi bi a ’s economy Offer more i nnova tive knowl edge s ervi ces 12.5% 0.0% 13.6% 0.0% 8.3% Col l a bora te more effectivel y wi th Government 20.8% 28.6% 4.5% 0.0% 20.8% cl i ents Work fa s ter* 4.2% 0.0% 22.7% 6.7% 0.0% Reduce the compl exi ty of obtai ni ng Worl d 8.3% 0.0% 4.5% 0.0% 4.2% Ba nk Group fi na nci ng Improve the competitivenes s of i ts fi na nci ng 4.2% 0.0% 13.6% 6.7% 12.5% compa red to ma rkets Rea ch out more to groups outs i de of 12.5% 28.6% 22.7% 40.0% 20.8% Government Increa s e the l evel of ca pa ci ty devel opment i n 37.5% 14.3% 40.9% 13.3% 8.3% the country* Improve the qua l i ty of i ts experts a s rel a ted to 8.3% 7.1% 4.5% 20.0% 8.3% Na mi bi a ’s s peci fi c cha l l enges Other 4.2% 21.4% 4.5% 13.3% 16.7% *Significantly different between stakeholder groups G. Communication and Information Sharing How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Private Sector/ NGO/CBO/ Percentage of Respondents Local Financial Sector/ Private Other Civil (Responses combined) Government Government Private Bank Foundation Society Worl d Ba nk Group’s publ i ca ti ons a nd other 43.5% 16.7% 59.1% 12.5% 13.0% wri tten ma teri a l s * e-News l etters 26.1% 11.1% 18.2% 31.3% 33.3% WBGp’s s emi na rs /works hops /conferences 13.0% 16.7% 9.1% 12.5% 20.8% Mobi l e phones * 8.7% 55.6% 13.6% 18.8% 33.3% Di rect conta ct wi th Worl d Ba nk Group 39.1% 38.9% 36.4% 56.3% 37.5% Worl d Ba nk Group’s webs i te 17.4% 0.0% 18.2% 18.8% 16.7% Soci a l medi a 21.7% 11.1% 9.1% 0.0% 12.5% Other 13.0% 22.2% 13.6% 31.3% 16.7% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Private Sector/ NGO/CBO/ Local Financial Sector/ Private Other Civil Percentage of Respondents Government Government Private Bank Foundation Society Yes 13.0% 11.1% 18.2% 31.3% 17.4% No 87.0% 88.9% 81.8% 68.8% 82.6% 61  World Bank Group Country Opinion Survey 2018: Namibia G. Communication and Information Sharing (continued) Do you have reliable access to the Internet? Private Sector/ NGO/CBO/ Local Financial Sector/ Private Other Civil Percentage of Respondents Government Government Private Bank Foundation Society Yes 100.0% 88.9% 100.0% 100.0% 87.5% No 11.1% 12.5% Do you use/have used the World Bank Group website? Private Sector/ NGO/CBO/ Local Financial Sector/ Private Other Civil Percentage of Respondents Government Government Private Bank Foundation Society Yes 56.5% 27.8% 50.0% 31.3% 39.1% No 43.5% 72.2% 50.0% 68.8% 60.9% Do you currently consult the World Bank Group social media sites? Private Sector/ NGO/CBO/ Local Financial Sector/ Private Other Civil Percentage of Respondents Government Government Private Bank Foundation Society Yes 21.7% 18.2% 25.0% 21.7% No 78.3% 100.0% 81.8% 75.0% 78.3% Which Internet connection do you use primarily when visiting a World Bank Group website? Private Sector/ NGO/CBO/ Local Financial Sector/ Private Other Civil Percentage of Respondents Government Government Private Bank Foundation Society High Speed/WiFi 87.0% 100.0% 100.0% 100.0% 85.7% Dial-up 13.0% 14.3% How frequently do you consult the World Bank Group's website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? Private Sector/ NGO/CBO/ Local Financial Sector/ Private Other Civil Percentage of Respondents Government Government Private Bank Foundation Society Weekl y 4.5% 6.7% 4.3% Monthl y 4.2% 9.1% 20.0% 8.7% A few ti mes a yea r 20.8% 16.7% 22.7% 6.7% 13.0% Ra rel y 37.5% 16.7% 31.8% 40.0% 34.8% Never 37.5% 66.7% 31.8% 26.7% 39.1% H. Background Information Which of the following describes most of your exposure to the World Bank Group in Namibia? (Choose no more than TWO) Private Sector/ NGO/CBO/ Percentage of Respondents Local Financial Sector/ Private Other Civil (Responses combined) Government Government Private Bank Foundation Society Obs erver* 25.0% 81.8% 50.0% 72.7% 62.5% Us e Worl d Ba nk Group reports /da ta 37.5% 9.1% 27.8% 27.3% 12.5% Enga ge i n WBG rel a ted/s pons ored 18.8% 9.1% 5.6% 0.0% 31.3% events /a cti vi ti es Col l a bora te a s pa rt of my profes s i ona l duti es 18.8% 9.1% 27.8% 18.2% 18.8% Us e WBG webs i te for i nforma ti on, da ta , 56.3% 45.5% 27.8% 27.3% 25.0% res ea rch, etc. *Significantly different between stakeholder groups 62  World Bank Group Country Opinion Survey 2018: Namibia Appendix C: Responses to Indicator Questions by Geographic Location2 City of Windhoek N=82  Outside Windhoek N=24 B. Overall Attitudes toward the World Bank Group City of Windhoek Outside Windhoek N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 82 3.27 2.54 24 1.88 1.78 Namibia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different geographic locations. City of Windhoek Outside Windhoek N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 46 5.09 2.37 8 6.25 2.77 effectiveness in Namibia. (1-Not effective at all, 10-Very effective) City of Windhoek Outside Windhoek N Mean SD N Mean SD To what extent do you believe the WBG's staff is well prepared to help 37 5.81 2.62 7 7.86 1.68 Namibia solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Namibia? City of Windhoek Outside Windhoek N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 42 5.45 2.05 8 5.75 1.58 development in Namibia The World Bank Group’s work is aligned with what I consider the 34 4.79 1.75 8 4.62 2.26 development priorities for Namibia (1-Strongly disagree, 10-Strongly agree) 2 Only 106 respondents provided their geographic location. Thus, only these respondents were included in the analysis presented in this Appendix. Respondents from Northern Namibia, Central Namibia, and Southern Namibia were combined into an “Outside of Windhoek” category for these analyses. 63  World Bank Group Country Opinion Survey 2018: Namibia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Namibia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) City of Windhoek Outside Windhoek N Mean SD N Mean SD Responsiveness to needs 32 4.59 1.70 4 5.25 1.26 Flexibility (in terms of the institution’s products and services) 31 4.45 1.80 2 6.00 0.00 Flexibility (in terms of changing country circumstances) 33 4.30 1.72 2 2.50 0.71 Being inclusive 35 4.20 2.25 5 5.80 1.10 Openness (sharing data and other information) 35 4.80 2.58 7 4.57 2.76 Collaboration with the Government* 30 6.50 2.39 6 8.83 0.98 The speed in which it gets things accomplished on the ground 27 4.52 1.95 4 3.00 1.41 Helping to bring discipline/effective supervision to implementation of 31 5.81 2.51 5 9.40 0.89 investment projects* Collaboration with civil society* 28 3.93 1.82 5 6.40 3.36 Staff accessibility 33 4.12 1.76 7 4.00 1.53 Collaboration with other donors and development partners 26 4.88 1.99 2 5.50 6.36 Collaboration with the private sector 25 4.24 1.92 2 4.00 4.24 Straightforwardness and honesty* 30 6.37 2.58 6 9.33 0.52 Treating clients and stakeholders in Namibia with respect* 26 6.69 2.22 5 9.00 0.71 Being a long-term partner* 27 5.89 2.12 5 9.00 0.71 *Significantly different geographic locations. C. World Bank Group’s Sectoral Effectiveness and Results City of Windhoek Outside Windhoek N Mean SD N Mean SD To what extent does the WBG’s work help to achieve development results 32 5.78 2.11 6 6.00 1.79 in Namibia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Namibia? City of Windhoek Outside Windhoek N Mean SD N Mean SD The WBG's financial instruments meet the needs of Namibia 35 5.91 2.33 5 7.40 1.67 The World Bank Group meets Namibia’s needs for knowledge services* 36 6.19 2.66 6 8.50 1.87 (1-Strongly disagree, 10-Strongly agree) *Significantly different geographic locations. 64  World Bank Group Country Opinion Survey 2018: Namibia D. The World Bank Group’s Knowledge Work and Activities In Namibia, to what extent do you believe that the World Bank Group’s knowledge work and activities : City of Windhoek Outside Windhoek N Mean SD N Mean SD Are adaptable to Namibia’s specific development challenges and country 29 4.69 1.85 4 4.50 1.73 circumstances (1-To no degree at all, 10-To a very significant degree) City of Windhoek Outside Windhoek N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG's knowledge work and activities make to development results in your 33 5.33 2.13 4 4.75 0.50 country? Overall, how would you rate the technical quality of the World Bank 32 5.69 1.89 4 5.50 1.29 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) City of Windhoek Outside Windhoek N Mean SD N Mean SD The World Bank Group takes decisions quickly in Namibia 20 4.25 1.86 1 5.00 . Where country systems are adequate, the World Bank Group makes 24 5.50 2.60 1 9.00 . appropriate use of them 65  World Bank Group Country Opinion Survey 2018: Namibia Appendix D: Responses to Select Questions by Year3 Comparing responses across Country Surveys reflect changes in attitudes over time, but also changes in respondent samples and changes to the survey instrument itself. To reduce the influence of the latter factor, only those questions with similar response scales/options were analyzed. Unfortunately, the samples from FY13 and FY18 are quite disparate in terms of their representation of stakeholder groups and given the overall sample sizes, it would not be statistically sound to weight them to be more similar. Hence, changes in responding between FY13 and FY18 may be due to actual changes in the country, but it is also possible that these changes are due, in some part, to differences in the respondent samples. Percentage of Respondents FY13 FY18 Office of the President/Prime Minister/Minister 9.3% 3.7% Government institutions (includes office of Parliamentarian, employees of ministries, independent government institutions, 26.7% 18.7% and PMU/Consultants on WBG supported projects) Bilateral/Multilateral Agency 5.8% 3.7% Private sector (includes financial sector/private banks) 36.0% 20.6% Academia 0.0% 5.6% Media 2.3% 1.9% Civil society (includes NGOs/CBOs, private foundations, trade 9.3% 26.2% unions, and faith-based groups) Local Government 3.5% 16.8% Other 7.0% 2.8% A. General Issues facing Namibia In general would you say that Namibia is headed in?* Percentage of Respondents FY13 FY18 The right direction 75.6% 52.8% The wrong direction 8.1% 17.6% Not sure 16.3% 29.6% *Significantly different between FY18 and FY13 respondents B. Overall Attitudes toward the World Bank Group FY13 FY18 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Namibia?* 90 5.44 2.15 118 3.08 2.60 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY18 and FY13 respondents FY13 FY18 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 69 5.06 1.81 62 5.19 2.43 effectiveness in Namibia. (1-Not effective at all, 10-Very effective) 3 Only those questions that were asked in the FY ‘13 and FY ‘18 country opinion surveys, with similar response scales/options, are presented. 66  World Bank Group Country Opinion Survey 2018: Namibia B. Overall Attitudes toward the World Bank Group (continued) FY13 FY18 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared 64 6.31 1.75 51 6.08 2.54 to help Namibia solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Namibia? FY13 FY18 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 76 5.51 1.93 58 5.41 2.02 development in Namibia The World Bank Group’s work is aligned with what I consider the 73 5.25 2.14 48 4.73 1.90 development priorities for Namibia (1-Strongly disagree, 10-Strongly agree) To what extent is the World Bank Group an effective development partner in Namibia in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY13 FY18 N Mean SD N Mean SD Responsiveness to needs* 57 5.61 2.05 41 4.63 1.66 Flexibility (in terms of the institution’s products and services) 58 5.17 2.02 39 4.54 1.73 Flexibility (in terms of changing country circumstances)* 56 5.18 2.01 40 4.27 1.77 Being inclusive* 64 5.39 1.87 46 4.41 2.18 Openness (sharing data and other information)* 71 6.17 2.06 48 4.79 2.55 Collaboration with the Government 72 6.51 2.01 43 6.70 2.39 Collaboration with civil society* 66 5.65 2.09 39 4.46 2.27 Staff accessibility* 59 5.36 1.94 46 4.39 1.96 Collaboration with other donors and development partners 60 5.82 2.05 35 5.23 2.26 Straightforwardness and honesty 71 6.07 2.18 43 6.79 2.51 Treating clients and stakeholders in Namibia with respect 69 6.45 2.10 38 7.08 2.07 *Significantly different between FY18 and FY13 respondents. C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Namibia? FY13 FY18 N Mean SD N Mean SD Poverty reduction 54 5.04 2.16 38 4.92 1.89 Economic growth 55 5.42 2.10 44 6.05 1.98 Natural resource management* 42 4.76 2.24 35 6.00 2.11 (1-Not effective at all, 10-Very effective) *Significantly different between FY18 and FY13 respondents. 67  World Bank Group Country Opinion Survey 2018: Namibia C. World Bank Group’s Effectiveness and Results (continued) FY13 FY18 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 71 5.38 1.56 41 6.02 2.13 development results in Namibia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Namibia? FY13 FY18 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of Namibia* 63 4.78 1.65 43 5.98 2.33 The World Bank Group meets Namibia’s needs for knowledge services* 68 5.57 2.05 45 6.56 2.59 (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY18 and FY13 respondents. D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY13 FY18 Weekly 4.6% 1.9% Monthly 11.5% 4.6% A few times a year 27.6% 19.4% Rarely 32.2% 25.9% Never* 24.1% 48.1% *Significantly different between FY18 and FY13 respondents In Namibia, to what extent do you believe that the World Bank Group’s knowledge work and activities : FY13 FY18 N Mean SD N Mean SD Are timely 57 4.91 1.85 29 4.90 2.04 Include appropriate level of stakeholder involvement during preparation 64 5.13 1.92 30 4.67 2.09 Lead to practical solutions 61 5.61 1.89 32 5.47 2.29 Are accessible (well written and easy to understand) 65 5.83 2.00 35 5.40 2.29 Are source of relevant information on global good practices 65 6.18 2.06 36 5.97 2.42 Are relevant to country challenges 64 5.53 1.83 38 5.55 2.15 Are adequately disseminated 68 4.99 2.22 35 5.23 1.99 Are translated enough into local language 57 5.35 2.22 31 5.00 2.96 Are adaptable to Namibia’s specific development challenges and country 68 5.21 2.00 35 4.69 1.91 circumstances (1-To no degree at all, 10-To a very significant degree) 68  World Bank Group Country Opinion Survey 2018: Namibia D. The World Bank Group’s Knowledge Work and Activities (continued) FY13 FY18 N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG’s knowledge 67 5.66 1.55 38 5.29 2.00 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's 66 6.94 1.60 38 5.71 1.78 knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY18 and FY13 respondents. E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? FY13 FY18 N Mean SD N Mean SD The World Bank Group effectively monitors and evaluates the projects and 58 6.12 1.98 31 6.77 2.59 programs it supports Working with the WBG increases Namibia’s institutional capacity 72 6.13 1.91 25 5.92 2.22 Where country systems are adequate, the World Bank Group makes 44 5.36 2.02 27 5.67 2.56 appropriate use of them The World Bank Group provides effective implementation support 54 5.93 2.07 32 6.38 2.66 (1-Strongly disagree, 10-Strongly agree) G. Communication and Information Sharing Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents FY13 FY18 Yes 18.3% 16.8% No 81.7% 83.2% Do you have reliable access to the Internet? Percentage of Respondents FY13 FY18 Yes 96.2% 95.4% No 3.8% 4.6% Do you use/have used the World Bank Group website?* Percentage of Respondents FY13 FY18 Yes 67.5% 43.9% No 32.5% 56.1% *Significantly different between FY18 and FY13 respondents. Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents FY13 FY18 High speed/WiFi 87.0% 93.6% Dial-up 13.0% 6.4% 69  World Bank Group Country Opinion Survey 2018: Namibia G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. FY13 FY18 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 58 6.38 2.08 46 7.04 1.70 I find the information on the World Bank Group’s websites useful. 58 6.62 1.95 46 7.39 2.03 When I need information from the World Bank Group I know how to find it 61 5.51 2.68 41 5.29 2.37 The WBG is responsive to my information requests and inquiries* 42 6.36 2.32 34 4.68 2.36 (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY18 and FY13 respondents. H. Background Information Currently, do you professionally collaborate/work with the WBG (IBRD, IFC, or MIGA) in your country?* Percentage of Respondents FY13 FY18 Yes 30.6% 8.5% No 69.4% 91.5% *Significantly different between FY18 and FY13 respondents. Which of the following describes most of your exposure to the World Bank Group in Namibia? (Choose no more than TWO) Percentage of Respondents (Responses combined) FY13 FY18 Observer* 33.7% 54.7% Use World Bank Group reports/data 30.1% 22.7% Engage in World Bank Group related/sponsored events/activities 25.3% 13.3% Collaborate as part of my professional duties 20.5% 20.0% Use WBG website for information, data, research, etc. 36.1% 36.0% Which best represents your geographic location?* Percentage of Respondents FY13 FY18 City of Windhoek 90.7% 77.4% Northern Namibia 4.7% 13.2% Central Namibia (other than Windhoek) 4.7% 6.6% Southern Namibia 2.8% *Significantly different between FY18 and FY13 respondents. 70  World Bank Group Country Opinion Survey 2018: Namibia Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Which of the following Which of the following describes your exposure to the World Bank in Namibia? (Choose no more than TWO) describes your level of interaction with the WBG? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not Currently No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Indicator Question Collaborating Collaborating Overa l l , pl ea s e ra te your i mpres s i on of the Worl d Ba nk Group’s 5.25 4.83 5.31 5.19 5.49 4.73 5.36 4.75 4.81 6.43 5.00 5.57 effectivenes s i n Na mi bi a . Overa l l the Worl d Ba nk Group currently pl a ys a rel eva nt rol e i n 5.47 5.80 5.37 5.78 6.09 4.27 5.50 5.63 5.18 6.36 4.88 6.17 devel opment i n Na mi bi a The Worl d Ba nk Group’s work i s a l i gned wi th wha t I cons i der the 4.71 4.67 4.42 4.93 4.84 4.20 4.61 4.57 4.39 5.08 4.59 4.61 devel opment pri ori ties for Na mi bi a Res pons i venes s to needs 4.73 3.50 4.55 4.79 4.96 4.00 4.66 4.60 4.25 5.60 4.52 4.85 Fl exi bi l i ty (i n terms of the i ns titution’s products a nd s ervi ces ) 4.55 4.00 4.40 4.64 4.90 3.73 4.38 5.00 3.90 5.70 4.42 4.58 Fl exi bi l i ty (i n terms of cha ngi ng country ci rcums tances ) 4.27 3.25 4.23 4.00 4.52 3.50 4.04 4.80 3.68 5.09 4.30 3.92 Bei ng i ncl us i ve 4.51 2.75 4.52 4.08 4.61 3.92 4.30 4.67 3.58 5.92 4.43 4.23 Opennes s (s ha ri ng da ta a nd other i nforma tion) 5.03 2.80 4.91 4.87 5.36 4.00 4.75 5.67 4.42 5.92 4.78 5.07 Col l a bora tion wi th the Government 6.88 6.33 6.62 7.15 7.09 6.27 6.64 7.67 6.26 8.00 6.50 7.42 The s peed i n whi ch i t gets thi ngs a ccompl i s hed on the ground 4.37 3.33 4.65 3.89 4.88 3.75 4.31 5.33 3.68 5.80 4.58 4.10 Hel pi ng to bri ng di s ci pl i ne/effective s upervi s i on to i mpl ementation 6.31 6.00 6.50 5.82 6.50 5.82 6.11 7.20 5.38 7.83 5.75 7.08 of i nves tment projects Col l a bora tion wi th ci vi l s oci ety 4.46 2.25 4.84 3.60 4.65 4.08 4.38 4.67 3.42 6.30 4.47 4.30 Staff a cces s i bi l i ty 4.32 2.40 4.50 3.93 4.46 3.92 4.27 4.33 3.83 5.17 4.43 4.00 Col l a bora tion wi th other donors a nd devel opment pa rtners 5.00 2.00 5.59 4.00 4.94 5.20 5.04 5.00 4.35 6.33 5.05 5.00 Col l a bora tion wi th the pri va te s ector 4.21 3.50 4.59 3.56 4.73 3.55 4.09 5.33 3.44 6.00 4.53 3.43 Stra i ghtforwa rdnes s a nd hones ty 6.84 6.33 6.90 6.69 7.10 6.33 6.68 7.60 6.14 8.18 6.25 7.69 Trea ting cl i ents a nd s takehol ders i n Na mi bi a wi th res pect 7.00 7.33 7.11 6.80 6.89 7.18 6.96 7.25 6.70 7.67 6.26 8.40 Bei ng a l ong-term pa rtner 6.21 7.67 6.47 5.82 6.67 5.58 5.96 8.67 5.71 7.44 6.00 6.70 To wha t extent does the Worl d Ba nk Group’s work hel p to a chi eve 5.85 5.33 5.54 6.00 6.18 4.93 5.79 5.29 5.32 6.55 5.40 6.06 devel opment res ul ts i n Na mi bi a ? The WBG’s fi na nci a l i ns truments meet the needs of Na mi bi a 6.08 6.00 6.08 6.00 6.22 5.64 6.00 6.25 5.40 7.31 5.71 6.47 The WBG meets Na mi bi a ’s needs for knowl edge s ervi ces 6.42 7.00 6.73 6.29 6.93 5.75 6.38 7.37 5.71 8.58 6.20 6.95 Are a da ptabl e to Na mi bi a ’s s peci fi c devel opment cha l l enges a nd 4.62 5.00 4.55 4.73 4.63 4.58 4.69 4.20 4.57 4.70 4.38 5.10 country ci rcums tances Overa l l , how s i gni fi ca nt a contri bution do you bel i eve the Worl d Ba nk Group’s knowl edge work a nd a ctivi ties ma ke to devel opment res ul ts 5.33 4.00 4.83 5.58 5.36 4.62 5.13 4.80 4.77 5.62 4.76 5.57 i n your country? Overa l l , how woul d you ra te the techni ca l qua l i ty of the Worl d Ba nk 5.81 4.50 5.27 6.08 5.67 5.38 5.79 4.20 5.41 5.83 5.64 5.42 Group's knowl edge work a nd a ctivi ties ? The Worl d Ba nk Group takes deci s i ons qui ckl y i n Na mi bi a 4.28 4.00 4.50 3.80 4.70 3.89 4.47 3.00 3.62 5.83 4.60 3.25 Where country s ys tems a re a dequa te, the Worl d Ba nk Group ma kes 5.64 5.00 5.75 4.67 5.77 5.00 5.63 4.33 3.69 8.00 5.31 5.83 a ppropri a te us e of them Yellow highlight indicates significant difference between Yes and No means. 71  World Bank Group Country Opinion Survey 2018: Namibia Appendix F: Namibia FY18 Questionnaire World Bank Group Country Survey FY 2018 – Namibia The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Namibia or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Namibia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Namibia. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING NAMIBIA A1. In general would you say that Namibia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 72  World Bank Group Country Opinion Survey 2018: Namibia SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Namibia. Please identify which of the following you consider the most important development priorities in Namibia. (Choose no more than THREE) 1 Economic growth 15 Water and sanitation 2 Disaster risk management 16 Pollution 3 Equality of opportunity (i.e., social inclusion) 17 Job creation/employment 4 Disease (i.e., HIV/AIDS, TB) 18 Health 5 Information and communications technology 19 Financial markets Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 6 20 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) 7 Agriculture and rural development 21 Gender equity 8 Trade and exports 22 Private sector development 9 Crime and violence 23 Education 10 Climate change (e.g., mitigation, adaptation) 24 Global/regional integration 11 Transport (e.g., roads, bridges, transportation) 25 Poverty reduction 12 Energy 26 Urban development 13 Anti corruption Natural resource management (renewable and 27 14 Judiciary reform non-renewable) A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Namibia? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 14 Transport (e.g., roads, bridges, transportation) assistance) 2 Gender equity 15 Agriculture and rural development 3 Private sector development 16 Trade and exports 4 Education 17 Crime and violence Public sector governance/reform (i.e., government Natural resource management (renewable and 5 effectiveness, public financial management, public 18 non-renewable) expenditure, fiscal system reform) 6 Global/regional integration 19 Climate change (e.g., mitigation, adaptation) 7 Urban development 20 Anti corruption 8 Energy 21 Judiciary reform 9 Water and sanitation 22 Economic growth 10 Pollution 23 Disaster risk management 11 Job creation/employment 24 Equality of opportunity (i.e., social inclusion) 12 Health 25 Disease (i.e., HIV/AIDS, TB) 13 Financial markets 26 Information and communications technology 73  World Bank Group Country Opinion Survey 2018: Namibia SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Namibia? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 A growing middle class 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Consistent economic growth 7 More reliable social safety net 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Education and training that better ensure job opportunity 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Other (please specify):_____________________________________ 74  World Bank Group Country Opinion Survey 2018: Namibia SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Namibia? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Namibia? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 75  World Bank Group Country Opinion Survey 2018: Namibia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Namibia? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Namibia. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Namibia solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Namibia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Namibia? (Choose no more than THREE) 1 Disease (i.e., HIV/AIDS, TB) 15 Health 2 Information and communications technology 16 Financial markets 3 Climate change (e.g., mitigation, adaptation) 17 Global/regional integration 4 Transport (e.g., roads, bridges, transportation) 18 Poverty reduction Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 5 19 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) 6 Agriculture and rural development 20 Gender equity 7 Trade and exports 21 Private sector development 8 Economic growth 22 Water and sanitation 9 Disaster risk management 23 Pollution 10 Equality of opportunity (i.e., social inclusion) 24 Job creation/employment 11 Crime and violence 25 Education 12 Energy 26 Urban development 13 Anti corruption Natural resource management (renewable and 27 14 Judiciary reform non-renewable) 76  World Bank Group Country Opinion Survey 2018: Namibia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Namibia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Namibia? (Choose no more than TWO) 1 Not aligned with other donors’ work 2 Not aligned with country priorities 3 Not adequately sensitive to political/social realities in Namibia 4 Too influenced by developed countries 5 Not exploring alternative policy options 6 Not collaborating enough with stakeholders outside the Government 7 World Bank Group’s processes too complex 8 Not willing to honestly criticize policies and reform efforts in the country 9 Staff too inaccessible 10 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 11 Its advice and strategies do not lend themselves to practical problem solving 12 Not enough public disclosure of its work 13 Arrogant in its approach 14 Not client focused 15 The credibility of its knowledge/data 16 Other (please specify): __________________________________________________ 17 Don’t know 77  World Bank Group Country Opinion Survey 2018: Namibia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Namibia? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Namibia Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  2 Guarantees 1 2 3 4 5 6 7 8 9 10  3 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 7 Academia/think tanks/research institutes 2 Youth/university groups 8 Parliament 3 Private sector 9 Foundations 4 Local government 10 Media 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Namibia? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Namibia The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Namibia 78  World Bank Group Country Opinion Survey 2018: Namibia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Namibia, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Namibia with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  79  World Bank Group Country Opinion Survey 2018: Namibia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Namibia? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Urban development 1 2 3 4 5 6 7 8 9 10  8 Energy 1 2 3 4 5 6 7 8 9 10  9 Water and sanitation 1 2 3 4 5 6 7 8 9 10  10 Pollution 1 2 3 4 5 6 7 8 9 10  11 Job creation/employment 1 2 3 4 5 6 7 8 9 10  12 Health 1 2 3 4 5 6 7 8 9 10  13 Financial markets 1 2 3 4 5 6 7 8 9 10  14 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  15 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  16 Trade and exports 1 2 3 4 5 6 7 8 9 10  17 Crime and violence 1 2 3 4 5 6 7 8 9 10  Natural resource management (renewable and non- 18 1 2 3 4 5 6 7 8 9 10  renewable) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Poverty reduction 1 2 3 4 5 6 7 8 9 10  21 Anti corruption 1 2 3 4 5 6 7 8 9 10  22 Judiciary reform 1 2 3 4 5 6 7 8 9 10  23 Economic growth 1 2 3 4 5 6 7 8 9 10  24 Disaster risk management 1 2 3 4 5 6 7 8 9 10  25 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  26 Disease (i.e., HIV/AIDS, TB) 1 2 3 4 5 6 7 8 9 10  27 Information and communications technology 1 2 3 4 5 6 7 8 9 10  80  World Bank Group Country Opinion Survey 2018: Namibia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Namibia? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Poverty reduction 1 2 3 4 5 6 7 8 9 10  2 Economic growth 1 2 3 4 5 6 7 8 9 10  Natural resource management (renewable and non- 3 1 2 3 4 5 6 7 8 9 10  renewable) C3. To what extent does the World Bank Group’s work help to achieve development results in Namibia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Namibia? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Namibia The World Bank Group meets Namibia’s needs C5 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 81  World Bank Group Country Opinion Survey 2018: Namibia SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Namibia, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on D6 1 2 3 4 5 6 7 8 9 10  global good practices D7 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Namibia’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 82  World Bank Group Country Opinion Survey 2018: Namibia SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Namibia Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Namibia’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Namibia? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. To what extent do you believe the World Bank Group measures and corrects its work in real time in Namibia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree 83  World Bank Group Country Opinion Survey 2018: Namibia SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN NAMIBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Namibia? (Choose no more than TWO) 1 Help to bring discipline/effective supervision to implementation of investment projects 2 Offer more innovative financial products 3 Ensure greater selectivity in its work 4 Provide more adequate data/knowledge/statistics/figures on Namibia’s economy 5 Offer more innovative knowledge services 6 Collaborate more effectively with Government clients (e.g., national, state, local) 7 Work faster 8 Reduce the complexity of obtaining World Bank Group financing 9 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 10 Reach out more to groups outside of Government 11 Increase the level of capacity development in the country 12 Improve the quality of its experts as related to Namibia’s specific challenges 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Namibia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Namibia? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Namibia 6 Don’t know 84  World Bank Group Country Opinion Survey 2018: Namibia SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Namibia? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never 85  World Bank Group Country Opinion Survey 2018: Namibia SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G12 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G13 1 2 3 4 5 6 7 8 9 10  requests and inquiries 86  World Bank Group Country Opinion Survey 2018: Namibia SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Namibia? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 87  World Bank Group Country Opinion Survey 2018: Namibia SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Namibia? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Namibia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 City of Windhoek 2 Northern Namibia 3 Central Namibia (other than Windhoek) 4 Southern Namibia Thank you for completing the survey! 88